And most people when the unit is out of warranty will just leave it broken and do nothing cause it's not a issue that makes driving impossible.
We payed for a nice "option" that when it works is great but when it locks up it an annoyance. I'm happy that I have extended warranty and can have the issue resolved by that route but it is crazy that they just keep swapping out junk for junk I'm glad the heated wheel doesn't lock up.
Since it seems like the Journey design we have is going to disappear for some redesigned four cylinder piece of crap this will likely be my last Chrysler purchase but I do like this vehicle layout,comfort,power cant be beat by others costing more.
To get a heated steering wheel in a new GM Acadia you have to get the Denali version when all is said and done here in Ontario is over $60,000.00 crazy.
I dont think that it is just Chrysler that ignores peoples complaints in the automotive industry other forums are just as critical of same