Correct, after syncing he noticed the cable in the seat which I hadn't installed yet so he connected it and plugged in a tester and said it wasn't working.
He then came talk to me and I said I ordered the oem part, which I researched before ordering to make sure it was the correct one.
He then called got thr accessory guys on the phone who told him my PN wasn't for this Journey, when I asked him what model it was he said he didn't know just that his guy at support said it wasn't.
Stated the correct PN was the AG one I posted above, he also has LAY or LYA written next to it which does show up with that PN.
Im going to plug it in and test myself tomorrow.
I looked up his PN and the first thing I asked him was why would I need a 7 plug for 2400 limit, I didn't get a reply and just a I don't know.