Meyers
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It is Chrysler Customer Assistance, just call the number on the website to get a claim started.
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Hey I read your post about your dead battery on your '09 Journey. I too had the same issue and the dealer told me the same thing; that I was out of warranty and out of luck. Where did you send your e-mail to at Chrysler, I figure it can't hurt to try for some money back!
Thanks,
Brian