DCJService

Sorry to hear about your problem with your Journey. Obviously extremely frustrating, but I can tell you that I have not seen that concern in my part of the country. However, I would be happy to do some research and see if I can locate an answer for you. I have your post, but a few more things would help me out. Can you send me your VIN through the private channel on the forum? I will look at TSB's, check with my local factory technical advisor, and search our STAR system for like cases throughout the nation. Maybe I can find you some answers that will resolve your concerns. Regarding the brakes, YES there is a concern at low miles. I have seen quite a few. The factory is aware of it but at this point I have no further information on this topic. Like I said, I know you are very upset and frustrated. The offer to try and find you some positive resolution is for real, not full of bull. Some dealers are there to help you. Take care and have a great Sunday.

Greetings everyone. Hope all is well with your Journeys. The vehicle mentioned in this thread has been repaired (not denied) with a new engine. That new engine was paid for by Chrysler, not the owner. That new engine was paid for by Chrysler under the factory powertrain warranty due to extensive communications by the dealer with the factory representative (just as I previously posted). I prefer not to dive into further detail about the comments and accusations that have been flying around about proper treatment. I know how it was handled, and it was proper, sincere, and professional from start to finish. We worked hard to the benefit of the customer. However, I will say this... Components that are missing (ALL TPMS), installed upside down (LEFT BRAKE CALIPER), clogged up (AIR FILTER), and lit up by warning lights (WHEEL SPEED SENSOR) were all noted and the owner was provided the opportunity for repair. ALL DECLINED BY THE OWNER. Dealer did not install the customer wheels, did not perform the brake job in the owner's driveway, did not forget to replace the air filter, and did not make the sensor fail. We went to bat for the customer, defended his actions for self-maintenance, and kept money (close to $6,000.00) in his pocket because WE felt it was the right thing to do. Everyone drive safely.

Yes. I skim the boards quite a bit actually. Helps to keep me in touch with our owners. Patience is always key in situations like this. The factory is not out to get anyone or keep from paying for a warranty claim. It all boils down to a simple promise. They promise to warranty the vehicle as long as you promise not to abuse it, and maintain it as required. Recording your maintenance is key. Everything can be overcome with documentation. The hardest part in this case was finding the proof of maintenance without the documents. Fortunately, just as it is in most cases, it worked out for the benfit of the customer. We talked and provided visual images. They listened, and make the right decision. Take care and drive safely.

The warranty policies, procedures, and provisions regarding the required maintenance of a Chrysler vehicle is outlined in the vehicle's warranty manual. Quoting the book, "As the vehicle owner, you are reponsible for the performance of the required maintenance listed in your owner's manual. Chrysler recommends that you retain all receipts covering maintenance on your vehicle. ' Now paraphrasing, the book goes on further to mention that Chrysler cannot deny your warranty claim based solely on the failure to retain receipts. However, the next paragraph says that Chrysler can deny your warranty coverage if your vehicle or a part has failed due to neglect, abuse, or improper maintenance. This is why it is so important to always keep receipts. That way, all questions can be answered, and any doubts can be eliminated. And now for the good news. The vehicle in question is being repaired under the vehicle's lifetime powertrain warranty. The engine assembly is being replaced. Following several discussions with the manufacturer, several digital photographs of the failure, disassembly of the engine, detailed inspection of the failed parts, and a face-to-face with the factory representative, we were able to overcome the doubts regarding the possibility of the lack of maintenance. Although it took several days for this to occur, the end result is quite positive. It makes us feel great when we can successfully help and win one for our customers.