dodgefan

check out the "replacing Rotors" thread in the TBS, Recalls and Main section. This is an ongoing issues with this crossover. Many including myself have had nothing but problems with rotors. Mine....going in again today for the same thing....all under warranty. this is under warranty because every time they fix them there is a 1 year parts and labor warranty. Simply the brakes and rotors are to small, which is why Dodge enlarged them half way through the 2012 model year.

Well here I am again. Back in August Chrysler finally authorized the dealer to replace anything they felt need to be done. Result: Replace rear rotor and brake pads with new parts from thei new supplier. I was told that the fron were "ok" as in really not needed at the time. I raised hell but lost. I pick up the vehical and sure enough new parts I have not seen previously used on the rear...VERY HAPPY to see. Driving hime on the hwy what happens when I hit the brakes...yup..shuddering! Call the dealer and speak to the service guy and was told that they think I "might" have a wheel out of balance. I asked then why they did not rebalance it, why did they not call and tell me that as I would have paid to have that done. I was told, that he did not know, but if I bring it back in, he would have it done N/C. Great, but now another trip back to the dealer. Long story short I did not go back to have it done as I decided I was going to replace the tires. Ntohing wrong with them other than I hate the Kumho tires. I replace the tires in October the garage did everything, alignment was not necessary as they said everything was perfect witht he alignment. However still shuddering in the break pedal when I hit the breaks. I finally took in in yesteday and as I expected the front breaks and rotors they refused to replace 6000km ago...not thy tell me they are warpped and need to be replace? I said yes, they should have been done when you did the back as the problem has not gone away. Anyway they call me last night said it is all done, but they did not change the pads...again as they feel they are "OK". At this point I think they are all just stupid. Third set of rotors without changing the pads. My issue is that when your rotors warp they cause uneven break pad wear (three times now on these pads). The pads have lots of life so it is not an issue of trying to get something for free. With all the issues with these breaks they should simple put on the new $50.00 pads so that all is new and we go from there to hopfully have this problem solved. Car is now sitting at the dealership as after my conversation with the service manager today he needs to speak with his district manager. Chrysler Canada which I called again yeterday was of no help. The lady I spoke with simply wanted off the phone and not to deal with this at all saying there isnothe they can do to help, it is all up to the dealership. Funny last time they did get involved, now they say they don't do that, yet the dealership says it is up to them. Im a long time Chrysler/Dodge buyer....not sure if that will continue once time comes to upgrade to something new...and for me that is sad.

Thank you Dodgecares for a fast reply. I have pvt you my vin and file number with customer service.

They were enlarged for 2012 model year... from other posts on here what I understand is after the other parts on hand were used up. In regards to retrofitting, I have no idea but it must be possible and should be done under warranty for those experiancing as many problems like myself. In my opionon of course.

You think after years of brake issues and only now finally they have upgraded to larger rotors and pads...they would switch out these sub par parts as good will. ESPECIALLY for those still under warranty. It is a real pain going back for brake service every few months!

I had my car at at the dealershipo yesterday. They are replcing the window weather stripping around the drivers window under warranty of course. Parts ordered yesterday and they are in today, appointment booked to have to done on Tuesday ...super fast.

Had my 2011 R/T at the dealer yesterday. As suspected warpped rotors AGAIN. So this makes 1. the original set of rotors and pads, 2. front and back rotors and pads at 19 000kms, 3. front rotors at 29 000kms and 4. rear rotors at 35 000kms. In total with 35 000 kms...3 full sets or rotors all around and two full sets of pads all around (they have now refused to replace the pads even due to the warpped rotors and the uneven wear that is caused on pads) and believe me I argued. The dealer (which has been great over all) is saying the pads are still like new so they can't justify replacing. Interestingly enough in that comment with the pads still looking like new proves it is not ones driving habits but VERY VERY poor manufactured parts whomever they supplier is. I have mentioned before that I had the same issues with my 2007 Dodge Avenger SXT until I finally had enpough of running back to the dealerand put out the expense myself to have aftermarket rotors and pads put on all around. After doing so, never a problem in 45 000kms at which point I turned in the car due to lease being up (bought my 2011 Journey R/T)....rotors were fine and pads had 70%. left on them. I have only owed Dodge or Chrysler vehicals for the last 20 years and get a new one every 3 -4 years. Before my 2007 Avenger I have never had rotor, or break issues with any of my previous Chrysler/Dodge vehicals. I called Customer serice to finally complain yesterday, and all they said was they will document and give me a file number (wow thanks for the help...great service????). The girl I spoke with kind of laughed (in surprise) when she pulled my file and saw how many times and at the kms my rotors and pads were being done in the last year. So my thought on these replacement parts are of no better quality. You would think that they would eat the cost and put the new larger rotors and pads (and whatever other parts needed to accomidat them) on the 2011's...the cost of repalcing all these parts under warranty with the what seems to be same bad quality parts is surly costing them much more in the end. I think it is proven the the original size clearly were not large enough for this vehical, what other reason would they have upgraded/enlarged them, especially on the heavier AWD R/T vertion such as mine. I'd love to hear from Dodgecares if he is still monitoring this site...I have yet to catch any feedback from him on this issue, maybe I have missed it. He seems to be very helpful with uinsight etc...again a response form him would be nice. Having said all this, I still love my Journey...especially when it stops smoothly...well at least for another few more months

I had the same issue back in November 2011...they replaced the weather stipping on the drivers window and it solved the problem. About two weeks ago the drivers window has again started to squeek again, so back I go.

Well at 29000 km on my R/T and 10000km after Dodge replaced all four rotors and brakes under warrany they again have rplaced my front rotors due to them again being warpped. Dealer said they still have brake issues with 2011 and up. I am certianly not impressed and I was specifically told when I ordered this vehical that all brake issues had been corrected, by using a new supplier. Apparantly not the case. Anyone else having their brakes replaced at such low mileage intervals? Again I am not hard on brakes and most my travel is HWY.

Well I had my 2011 Journey R/T in today due to a grinding sound I noticed coming from the front brakes over the last few weeks. I have 19 000 km on it most of which is HWY driving. Dealer just put on new brakes and rotors all around no questions asked, THANKFULLY all was covered under warranty. My concern is that I thought they had changed the brake supplier or whatever due to all the issuses they had previously. This concernes me as my car before a 2008 Avenger R/T, I went through 3 sets of brakes and rotors onand I am not hard on the brakes or a hard driver. The first set being replaced on my Avenger at 22 000km (dealer installed) and not covered by warranty, second at 46 000 km (dealer installed) and the last set (aftermarket and installed myself) at 69 000 km. The last set when I turned in the car still had 60% of the pads left. When I turned in my Avenger it hadd 99 000 kms on it, which means 30 000 kms on the last set of brakes that I put on it...and they still had 60% left on the pads (again these were after market pads). All my other cars I have owned over the years (mostly Dodge or Chrysler) I would get 60 000km out of the breaks...and my driving habits have not changed, well maybe I've calmed down over the years...LOL. Dont get me wrong, I have not had any other problems with my Journey and I love this car. I only hope there will not be continued brake issues with this vehical.

I am quite sure you can't. I looked at mine and it is one solid peice. It would either be repairable, or you'd need to replace the entire bumper cover.

It was their "Gold Package", they had three to chose from. I'd have thought all dealer have the same packages avalible?

I did go with the extended warrany from the dealer. It was about $2200.00 which extended by 3yr 60 000 km bumper to bumper warranty to 5 yrs/100 000 bumper to bumper (GOLD PACKAGE). It also includes all oil changes and tire rotations for the 5 yrs AND if the car is in for service of any kind they will supply me with a car at no cost to me. If you plan on keeping the car for a long time, I'd suggest going with the extended warranty. For me with my R/T being fully loadedmy thought was if something goes after the inital warranty is done, any parts will likely be pretty expensive such as the touch screen, AWD etc. For replacemnet insurance, my insurance company (TD) included full replacemnet cost of the current model year for the first 3 yrs at N/C. After that there will be a charge for it. If I recall correctly it would be approx $300.00 to keep that option after the 3 yrs at N/C. Just my two cents, but I am very comfortable feeling fully covered for the ownership of my vehical. After a 100 000 km I trade them in anyways.

I picked up the car from the dealer yesterday, they had to replace the amp. Apparantly the wires were "pinched" under the seat and cause it to short out. Installed new amp and all it is good.