Rebus

Measuring will help you definitively know the correct drop/rise for your application; however, to get you started, this is the ball mount I use for both my utility trailer and boat trailer - 3/4" rise.

Last week I noticed an odd rubbing sound, not quite a squeal, but not quite a growl, coming from the passenger rear wheel - especially when turning left. Looked to see if anything seemed out of the ordinary, and noticed that the pads looked awfully thin on both sides of the rear, but nothing other than that. Took it to the dealer and they diagnosed it as "sticking calipers causing excessive wear" and the replaced both rear calipers along with the pads and resurfaced the rotors. Being as how I am well within the warranty period, I was surprised to find out that I owed $230 when I went to pick it up - for new pads and resurfacing of the rotors. I discussed a bit with our service manager and the warranty clerk, who both said that the "new" company doesn't cover the incidentals on wear and tear items. My service manager actually agreed with me and threw a bit of a fit for me to the warranty clerk, but to no avail. I think it is ridiculous that this is even a question, but I get the feeling that, like most things, they will first try to get the customer to pay because so many will just not fight it. I am going to get in touch with Customer Care to see if I can get reimbursed due to the fact that the defect is what wore the wear and tear items beyond "normal" - as per the diagnosis of "sticking calipers causing excessive wear". Does anyone have any tips on making this as quick and painless as possible? Is there a typical set of stages that the process usually has to go through before any resolution, or does it really depend on who you talk to?

The passenger side piece is broken, too. Been trying to find the part number for a while, but most part listings make it difficult to tell which piece is which part #, and of course, none of the numbers moulded into the piece are the actual part number...

I believe that is the charging/storage spot for the utility flashlight that originally came with the vehicle.

Wow, this just gets more and more frustrating...The response from Dodge is that the load rating should be 102 and the speed rating should be H. So, the 100T tires that came on the vehicle are apparently sub-standard? I have now asked if, being as how the oem tires are below spec, Dodge will replace them. This is just crazy.

That's all true; however the issue is convincing tire shops to install tires that don't meet the OEM minimum requirement as per there data. They just won't do it...

UPDATE: I have contacted Dodge customer service about this. They have escalated my question to their 'technical team' and will update me when they respond. If, in fact, the oem minimum requirement is 100H, I am going to request that they replace the tires that came on the vehicle from the showroom due to the fact that they do not meet minimum specifications. Heck many 3rd party tire retailers won't even install the same tire that came on the DJ from the showroom because of this. Why would Dodge do it?

Unfortunately, neither the manual, nor the door jamb placard, include the minimum required service description - load index and speed rating designation (the requirement for tires that is a specific number/letter combination, e.g., 100T, 102T, 100H, etc). There is much discussion about maximum vehicle load in the manual, but that doesn't directly translate to the tire load index or speed rating specification. The only place that I can find the tire load index and speed rating, as far as I can find on the DJ, is on the tires themselves, which show 100T. Therein lies the issue. From what I have been able to find, tire manufacturers show that the OEM requirement for the DJ is 100H, which would mean the tires that came on the vehicle from the factory were not rated at or above oem requirements - which, if this is truly the case, I will have to talk with Dodge about rectifying. My current issue is that I am trying to find out if the oem requirement is, in fact, 100H as stated by tire manufacturers, or if it is 100T, matching the originally installed tires, so I can get the correct tires installed without having safety issues.

I'm hoping someone can point me in the right direction on this one... I am needing to replace the (far too quickly) worn out Kumho tires on my DJ. Unfortunately, looking at the door jamb placards, I was not able to find the load index and speed rating requirements with the tire info - just found tire size on both placards. Online, most of what I can find states 100H, but, as far as I can tell, these are unofficial postings here and there. It seems that many tire search engines (Michelin, Goodyear, etc) also show the same figures. However, a handful of tire stores (Discount Tire and some locals) show that a 'T' speed rating "meets or exceeds OEM specifications." Then, I decided to actually look at the tires that came on the rig from the dealer - I know...I know...I should've started there . Anyhow, turns out they are 100T rated. So, that brings me to my actual question...what is the official load/speed rating requirement for the 2011 DJ? Thanks!

All vehicles manufactured after August 2007 (<10,000 GVW) are required to have TPMS systems The National Highway Traffic Safety Administration (NHTSA) issued a ruling in 2011 clarifying that tire stores can be held liable and fined (up to $10,000 per occurrence) for ‘knowingly [making] the TPMS system inoperative’, including by installing winter tires that don’t have TPMS sensors on a vehicle with a TPMS

@wingit11 - the flash and other issues are specific to the 2011-2013 models with LED tailights. Because the lights are low voltage (5V, I think), there is not enough juice to power the trailer harness directly, so the trailer harness is wired directly through the main power control unit, and needs to be enabled via a VIN update and flash.

I assume you are referring to the humming or growling noise...My DJ does that, too. At first, I thought it was something low on fluid (e.g., power steering pump or tranny), but when I talked to the dealer, they said it was normal. Had them start a couple others on the lot, and sure enough they make the noise. Moreso when it is cold. Still not sure if it is normal, but it does seem to be consistent in other DJs I listened to. It usually goes away after it warms up a bit. Keep us posted on what you find. Thanks!

Hi Alain. Thanks for the info! Just curious about the need for trailer brakes. I wouldn't think that trailer brakes would be needed on anything that falls within the Journey towing limits (2500lbs)? Is there some requirement in Canada that we just don't have in the USA? I hate to sound ignorant on these things, but I've been reading more and more need for brake controller needs on this board - all from our fellow Journey owners in Canada. One other thing to point out, unless they changed for 2012, is that the tow prep package includes an engine oil cooler, not a tranny cooler. Cheers!

I recently had to take my 2011 (~14k miles) in for the same thing...I noticed oil spots in the driveway, looked underneath the vehicle and saw oil all over the driver's side of the rear-diff housing. Took it in the next morning and they replaced the driver's side seal (luckily, they had it in stock and it was only about a half-day job. As much as we all would love to have perfection all of the time, that's just not the reality of life. As such, I am seriously looking at going for the Chrysler extended service contract.

I don't have experience with this exact issue, but have had similar issues with iPods not being recognized by other hardware/software, generally speaking. But, I would suggest ensuring that you have set the iPod to disk mode. As far as I have experienced, this is the only way that it will be recognized.