Crappy Dodge Journey

Had the hearing! Buy Back Complete! Full Compensation for price the vehicle was bought at! SO LOOOOOONNNNNNGGGGG CHRYSLER!!!! 3 things in life you never do! 1. Commit a crime 2. Get Married 3. BUY A DODGE! Good luck to everyone out there!

Human Soul - I have had that flash done and have been told by neumerous dealers that the bulliten is not a fix for the MPH issue. Its a mask till they come up with a proper one. You will notice every now and then your screen will not show and the vehicle will have to be restarted. The bulliten if for battery run down with a mask for the EVIC. So as ive been told straight up from the boys at dixie chrysler. Its not fixed. My point regarding that issue is that the dealer claims that they knew nothing about it but when i picked up the vehicle on delivery day and test drove the vehicle prior to that they had deceived me. I would have never bought something no matter how minor the issue that wasnt perfect especially since its brand new. However my 2012 Mustang GT convetible is a dream to drive and ford offers free oil changes for life on it! :-)

Sorry about the long delay as nothing has really happened up until yesterday. Since the last time ive posted and with all the engine work done to it the fuel mileage has gone right down hill. Im lucky to get 395km on a full tank and thats if i want to stand at the pump and slowly pump in that last 1/8 of a tank. Anyhow CAMVAP got in contact with me and the hearing with the Arbitrator is set for March 29th 2012. Ill let you all know how it goes. I was also told to not be surprised if Chrysler Canada contacts me directly and offers me a brand new vehicle of my choice. Told her that wont happen because i gave them that chance off the bat. Its not like it was a used car. They do this so their buy back stats dont look so bad. On the CAMVAP website Chrysler has the highest percentage of forced buy backs. This is the last time ill ever own anything Chrysler related and its not because the Journey is a bad car. ( because my wrangler was great) Its because the customer service is non existant. The worst ever and I really hope when they need a bail out the govt lets this company die.

Drb277- You are correct Every vehicle/ manufacturer has their problems. However its How the Manufacturer deals with those problems that form my opinion. IMHO The Chrysler Corp is way behind in customer satisfction Compared to say Ford or Mazda. 2 Companys that the company i work for deal with right up the ladder. Chrysler CCR is non existiant and im glad you all enjoy your vehicles and pray that nothing ever goes wrong with your Journeys. Because if you end up with the problems I have had on a brand new Journey then expect Chrysler to do the right thing.... Good luck finding someone above the dealership lever who gives a crap. 3 years until they need another bail out. They would much rather have you take them to CAMVAP where on their website you'll see how embarrasing it is that they have the highest number of claims against them as well as the highest number of buy backs forced upon them. I had a brand new 2008 wrangler sahara 4 door and it was amazing. The Journey when working is a great vehicle for the price. Just pray you never have a major problem or you're screwed.

Ill for sure ask then for an extended warranty due to their issues! I had a lengthy conversation with the service manage the shop forman, the mechanic dedicated to my vehicle and the service advisor i was dealing with. They expressed sympathy towards my feelings about the vehicle but assured me that the vehicle may be better then it was when it came off the line. The dealership did all they could for me and went above and beyond what they had to do for me personally. I dont know if im overstepping my boundry here but if anyone in the GTA needs service done to their Chrysler vehicle take it to Dixie Chrysler in Brampton! Rodney, Rudy and H are all great guys to deal with. They go above and beyond for all their customers and take all issues personally and to heart as i witnessed them treating other customers the exact same way they treated me. As for Chrysler Customer service..... They are a joke and if they every need to cut money somewhere that is the first place they should start. If thats the best they have to offer then the company is in trouble. I still have my doubts about the vehicle mainly because it was torn apart as a trial and error vehicle. The whole CSR fiasco has turned me off of any Chrysler product as long as i live and there is no way i will recommend that anyone purchase one as well. Only because if you for some reason need to deal with anyone beyond the dealership level you will get no where. I will take my chance with CAMVAP as i have nothing more to lose on this vehicle. Ill keep you updated. Good luck to everyone with their Journey's and i hope mine is the only one that this happens to.

The thing is fixed but chrysler wont release the vehicle yet. The dealer is getting all the paper work together and i should have it back tomorrow. Now awaiting the second phaze of my CAMVAP application to be returned from Chrysler.

They wont depreciate it on a vehicle with less than 25000km and 365 days of service. Its invoice price. As well its to the arbitrators discretion. So yes and no there could be a reduction.

At this point they dont want it. When we go to arbitration i know they will offer to put me in something else, which i have requested 3 times. At that point it wont even be an option. I no longer as long as i live will ever own another Chrysler corp product and its nothing to do with the vehicle or the dealer. When the vehicle ran it was great. Its how Customer service will not think logically and just frustrats and treats the customer with no respect what so ever. They deceive the customer at every oppertunity they can. They have had tons of oppertunities to do the right thing and all they do is brush the problem off in hopes that it will just go away!

MANGOTRISTAN - Welcome to the forum and congrats on your new additions to your family! Hope you enjoy your new rig. SALTYDOG - Congrats to you as well. Could almost write the ecact same thing as above lol. Its a very roomy vehicle! Comes in very handy for car seats and wait till you have to load in hockey equipment as well!

Do not let that hard shift between 2nd and 3rd go lightly! I took mine back to the dealer 4 days after to complain about that exact same thing. They told me it was normal break in. It is not! Ive had 4 brand new vehicles in the last 3 years and a half. 08 Jeep Wrangler Sahara, 09 Pontiac G8 GT, 11 Dodge Journey SXT and a 12 Mustang GT. None of the other vehicles ever did that. Stupid me listened to them and not my gut. On Nov 14th i had a really hard shift from 2nd to 3rd on the middle of one of the busiest intersections in ontario. The vehicle almost stalled out thumped and almost got hit by a transport trying to beat a yellow light. That hard shift triggered the "ETC" light and "Engine light". The dealer has since changed cam phasers seals and valves. Gave me back the vehicle and the same thing happened the next day again. They changed seals and o rings this time and nothing. Chrysler engineering has told the dealer to replace the computer ( no solution), Power distribution block ( no solution) and now the Main engine wireing harness ( no solution). This has turned into a huge nightmare because dealerships hire techs and not mechanics. Dont even bother trying to deal with customer service either its a waste of time and only causes more frustrating. November 14th to december 2nd with no progress and a vehicle they wont return to me because its unsafe to do so! Good luck to all!

Chrysler Canada senior customer service rep called me this morning. Explained to me in detail everythig they are trying to do and why they are doing it. Apparently there is not a single Journey out there that has had these exact same symptoms other than the ETC light coming on and thats why they decided to rebuild the motor. (4 other cases) Everything else is brand new to them. I asked him since this is the first known case with major problems and we are now at day 19 with no resloution in sight, why dont you take my journey back and use it as a guinnea pig and put me in another chrysler vehicle. Said they would be back in contact with me at some point today.

BTW you called it! Just got a call from the dealer again. Engineering has ordered that the engine wireing harness be replaced!

No i didnt get it recorded but this dealer is great and he is going to put it down on letterhead for me! Thanks for the idea i had not thought about that! Everytime i talk to customer service i get forwarded to a senior rep! I asked for the VP's contact information and she would not give it to me so ill just search online for it. Chrysler customer service reps are very arrogant. The customer service ends at the dealership because as you go up the ladder the less they care! Its begining to get hard to bite my tongue. But i havent a choice!

****UPDATE**** Got a call from my Dealerships service manager telling me they are no longer trying to diagnose the problem with my Journey as they can not come up with a good reason as to why my vehicle and behaving the way it is. He informed me that the computer and fuse box options are Chrysler engineering ideas and cant understand how that would fix the problem. He told me the only repairs they are instructed to do will come from Chrysler engineering and only them and he was very sorry about the situation. The dealer has gone above and beyond all they had to do to keep me happy and i have no gripe with those guys. Chrysler customer service however is a total joke. The dealer is way better at helping the customer out then CCS could ever be. A senior rep contacted me and repeated everything the Service manager did. I told her i already know this so what is it she can do for me. "Chrysler has a no buy back no return policy and we are commited to fixing the problem." Whats the problem I asked her then? How ling is a reasonable amount of time to fix a new vehicle? 3 weeks, 3 moths, 5 years when the warranty runs out? Im making payments on a car i cant drive! She tells me you have to talk to the dealer about it. I told her that she had just told me that the dealer was instructed to only do what engineering told them to do and they dont know what they are trying to fix. I also told her her the policy stinks as Ford and Nissan both offer buy backs or new motors or trannys if a new vehicle with under 25000km and 365 days of service needs major engine or transmission repairs in that time, as well that the time, labour and parts that have gone into the car is worth more then the vehicle its self! I think its off to the media and CAMVAP to see that Chrysler does the right thing . The company is a joke and to save money they should get rid of the customer service dept. The dealer does the best job possible for what they have to work with. Sorry about the rant but this is rediculous.

Thanks for your information. As i was about to type a big long speil about this car again i got a call back from the dealer. The computer change didnt work and now Chrysler Canada has ordered the dealer to change the entire fuse panel. However its back ordered maybe ill see this thing in 5 years. Next step sounds exactly like what your said ...the wireing. At this point Chrysler Canada has sunk more money into this car than its worth. Labour and parts its nuts. Anyways in Canada we have CAMVAP and ive been in contact with them and they are binding abitration for auto manufacturers in canada and vehicles with less than 365 days and under 50000km are eligible for a comeplete and full buy back if ordered to do so. Thats my only option now. The process takes about 70 days from start to finish. Its funny on CAMVAP's website the have statistics on awards for all the manufactures and Chrysler had the highest percentage of buy backs!