biohazard

UPDATE : after a lot of fussing and arguing with both the dealership and customer care I did get the tow package active for free. The biggest problem was the dealership wasn't understanding exactly what I needed done. Now everything works great so if anyone else is having trouble just KEEP CALLING customer care and your local dealership !!!

as long as you ordered the TOW PREP PACKAGE than it is free to activate, just went through this and got mine covered after arguing with my dealership and ultimately calling the 1-800 dodge Canada number

FRICK, Im having a hard time getting it activated and I GOT THE TOW PREP PACKAGE, LOL !!!!!

everyone has different experiences on different days. IDK if this thread is a pro active one as it allows people to bad mouth dealerships that may not be entirely bad. I would use this thread to post good experiences of dealerships to go to rather then ones to avoid !!

did you check EBAY. Also call your local dodge dealership as it is a mopar part and prob only available through them. There is a lot of aftermarcket ones but I wouldn't trust them.

its funny you say that they are trying to stick it to me as that's what my wife said. When we ordered it we had a price in mind and didn't want to go over it. We haggled back and forth and in the end we got it for the price we want but not before them saying that they are losing money on the deal just to make up for it in customer satisfaction *cough* BS *cough*. IF they lost money on car deals then they wouldn't be in business right ? lol.

that's the plug alright .. but now im even more confused, did I just spend 225.00 CAD for the TOW PREP GROUP just to get the wire harness ?? sounds like you have everything that you get with it without paying for it ?? interesting... maybe DODGECARES can chime in on this ...

also as you didn't order the prep package that you do not have the extra oil cooler so your towing capacity is drastically hit from 2500 LBS down to about 1000 LBS towing capacity...

if you are going to use the OEM wireharness make sure you have the contection under the rear of the car first. Im not sure if you didn't order the TOW PREP PACKAGE for the original purchase if you will have the proper connection for this harness. Because of the LED lighting you cannot just plug into the rear lights themselves. Also there is a 130.00 charge to activate the plug if you didn't but the TOW PREP PACKAGE so keep that in mind also. We ordered the PREP PACKAGE and are still having issues with getting it activated properly !!!

The site looks professional enough. Plus doing a WHOIS on godaddy shows that the domain(.com) is owned by some guy in ARIZONA but your paypal payment was sent to Korea ? hmmm... I wonder what the deal is, hope you get a refund, paypal is usually pretty good about stuff like this and is why we use paypal when we can.good luck !!!

UPDATE : I haven't heard back from them in a few days so I called them this morning and they are still in talks with the dealership. Im assuming that they are trying to figure out why they would think of charging for something that should be pre installed but don't have a final verdict yet I am happy with the quick response from Chrysler Canada but I am without towing capability and has inconvienced me from actually towing and hope that some kind of compensation (free oil changes, ETC) should be warrented but just have to wait and see, still optimistic at this point.

Chrysler Canada has called me twice today saying that they have contacted the dealership and are awaiting a response. Also the mamager from the dealership called us asking what problems we had the other day so he could hear the information first hand, which we told him and who we talked to. Still am waiting for a final response, which im sure will be a matter of making the appointment and having the work done free of charge . Sounds like the dealership just didn't know how to handle this type of problem and have never been told the right way. So far I am impressed with the quick response from both parties and will keep you updated as I know things. thanx for the help, and I will send you a PM if the problem does not get resolved through the customer care help line just so I know what is a CAIR#, is it the case number ?

I have called customer care for Chrysler Canada and they have started a case and are going to get back to me about the issue. They did want to know what dealership I went to and what exactly was said so I will be interested to see what they say and yes I will post it here when I know

We bought a 2013 dodge journey RT earlier this spring and never had time to install the hitch and wiring harness until now. With the LED lighting there is a special port just for the 4 pin wire harness. Everything is hooked up fine but I have no power to them when plugged into a trailer. Brought the car to the dealership as I have seen that others on here have had to FLASH their cars computers to activate and provide power to the trailer wires, which the tech at the dealership says is correct. He also says that some need it and some don't and will work right away. The part that I am p*ssed off about is they want to charge me 140.00 to activate it !!!!!!!!!! SHOULDNT IT COME PRE INSTALLED WITH ALL SOFTWARE AS THE TECH EVEN SAID THAT NOT ALL NEED THE FLASH UPDATE. Why am I paying for this PREP PACKAGE and still having to fork out money to make it work ??!!?? as you can tell im pretty mad right now, and have left a message with the guy I bought the car as he was gone for the day but come on. IS this something I should be paying for or not ??

Where does the new sub fit, its in its own enclosure just loose in the back ?? or did it fit somewhere and tuck away !!