Journeyman425

You are most welcome. The good folks at Chrysler want to keep their customers happy, and standing behind their product is the number one way to do it. In the big picture, some out-of-warranty assistance to a customer for an unusual failure is a relatively small investment to make in the hopes that the customer will become a repeat buyer. Think about it. How many millions of dollars do companies spend on Super Bowl Sunday just to attract buyers to their products? How much did Chrysler spend to satisfy you? A whole lot less, but it just may very well get you back to their showroom if you have faith that they stand behind you. I don't advocate people picking up the phone and complaining to the company about every nickel and dime they have to spend on off-warranty repairs. The vehicle has a stated warranty which we all agreed to when we purchased the vehicle. But some items are expected to last for a significant period of time or mileage, especially with proper maintenance. We have to show Chrysler that we did our part. If you have done so - and in this case you did - and you have a major repair just outside of warranty, then the company should step up and help. Glad to see that they helped you out.

There is no reason why the repair cannot be covered by the warranty. There are warranty claim codes that are written specifically for broken parts. If the vehicle is within the provisions of the warranty - and it is - a claim for a broken speed sensor will get paid by the factory to the dealer. To quote from the warranty booklet, which was supplied to you with your Owner's Manual: The Basic Limited Warranty covers the cost of all parts and labor needed to repair any item on your vehicle when it left the manufacturing plant that is defective in material, workmanship or factory preparation. There is no list of covered parts since the only exception are tires and Unwired headphones. You pay nothing for these repairs. These warranty repairs or adjustments—including all parts and labor connected with them — will be made by your dealer at no charge, using new or remanufactured parts. Do not pay for this repair; you are entitled to a warranty claim for it.

This was the only document I could find which might pertain: STAR Case Case Number: S1308000282 Release Date: 09/05/2013 Symptom/Vehicle Issue: Intermittent Passive Entry Or Keyless Go Operation Discussion: Intermittent passive entry or Keyless Go Button Operation: Cell Phones, Speed Passes, Phone Chargers, GPS’s, Electronic devices and or large bundle of Keys when placed in close proximity of the Key FOB (ie, in a purse, bag or pocket) can result in intermittent FOB operation; resulting in vehicle not unlocking/locking and or starting. Prior to replacing the Keyless FOB, test in a clear non-restricted manner without any suspect interference.

Temperature went over freezing today for the first time since last weekend...washed and vacuumed!

I hope there is resolution for your soon! Thank you for the update.

Thanks for the update and please keep us posted. Hope you get some assistance. Sorry to provide you with U.S. number; it was an assumption on my part - I didn't see any info in your profile or post that you were from Canada. Glad you got through!

Have you had the repair done yet? If so, have you picked up your vehicle yet and paid the bill? Regardless of the answer(s) to any of my questions, you may be entitled to some warranty assistance if the basic warranty or powertrain warranty has expired on your Journey. If, in fact, you do have documented PTU leak concerns that were not addressed and now you are facing PTU replacement, I would contact the number that I provided for you above and inquire about getting some assistance for this repair. You have absolutely nothing to lose and may only be faced with a co-pay which may be significantly less than the quoted repair amount. There are several factors - year and mileage of your Journey, are you original owner, maintenance history and records, etc - that come into play when determining goodwill assistance. Give it a shot.

Shocks are covered by the Basic Warranty for 36 months/36,000 miles. If your vehicle is within the provisions of the warranty, then your dealer will get paid by the factory to replace them.

Do you have an unresolved problem or just general questions?

You can call the Customer Care Center directly @ 1-800-992-1997 and they will direct your questions accordingly.

STAR Case Chrysler Group LLC Version 3 Case Number: S1218000027 Release Date: 07/06/12 Symptom/Vehicle Issue: Lack Of Throttle Responsiveness, Surge Feeling, Bump Feeling, Engine Delay Or Stall Diagnosis: When diagnosing any of the conditions above always check the PCV hose where it connects at the intake manifold. This hose should not be kinked or collapsed in any way. There are two photos showing the PCV hose in this document which will not populate over onto this forum from the document. If I can figure out how to put them up, I'll post them later. Sorry...

Did the check engine light come on before or after the engine stalled? Often times, people report to me that they saw the engine light on after the engine stops running. If the ignition is in the run position but the engine is not running, the light will remain illuminated. Also, if there is an electrical issue where the PCM is losing its power supply via a faulty wire or harness connection, any stored, pending or active codes will be erased, just like in a battery disconnect. There were a few early build 2012 3.6's which had faulty cylinder heads. In all the cases I've dealt with, none of them ever caused a stalling issue. At worst, the engine would occasionally idle rough depending upon the orientation of the burned valve on cylinder #2. I have not found any STAR cases or TSB's regarding your problem, but will continue looking.

Webslave and Doug are correct. The Journey is passenger car based and its tow rating should be strictly adhered to. I tow a 1200 lb pop-up camper with mine and it handles that just fine, but even with my family and our gear in the car with the camper in tow we are close to the limit. The rig is stable and secure but I would not want to load it up any more than we do.

That is correct, unless it's 2.4 with only one muffler.

There are condensation drains built into the mufflers to allow water to drain out. This helps prevent the mufflers from rotting out from the inside. Normal condition.

Post the last eight digits of the VIN and your mileage and I can check that for you.

Welcome to Journey ownership and to this forum! Enjoy your new car.

Which engine please?

Thank you Debra and Addicted to Dodge for your kind words. I am passionate about our Journey and 300M and enjoy swapping stories and advice with other good people who feel the same about their cars. I also have easy access to lots of information about our cars that can be beneficial to everyone. Reading stories like yours, Debra, just eats me up because I know that your problem is repairable. To add insult to injury, some of the parties involved in trying to solve your problem have only created additional ones, which really kills me. You deserve to enjoy your beautiful, brand new Journey. A new car is a big thing for folks like all of us who work hard for what we have. The last thing you should have to deal with is a problem that not only is not in any way normal, but one that affects your health as well. And to have even the slightest hint of indifference directed towards your request for assistance is completely unacceptable. I look forward to the next update on the 27th!

How did you make out today, Debra?

Yours is a cool driveway for sure! A Challenger R/T and a Journey - you've got it all.

The Pentastar engine is a masterpiece of engineering for the masses. I too love the acceleration - but honestly, it's hard to take advantage of all that power in a FWD platform. That is my only regret about skipping AWD. It's fine when you are rolling and nail it, but from a standing start the torque steer can be significant. My 300M has more evenly sized halfshafts and a taller first gear, so torque steer is hardly felt, even though its only missing 5 lb-ft of torque and 30 hp compared to the 3.6. This engine really shines in a Challenger, which is RWD and in that application it makes 305 HP. Incredible when you think of it. In 1984, the C4 Corvette debuted with the 5.7 V8 and "cross-fire" throttle body fuel injection and it made 205 HP - 100HP less than a 3.6 in a Challenger with 2.1 liters less displacement and two fewer cylinders!

Access to the battery is indeed a pain in the ass. It's the same way on my 300M - buried in the passenger front fender under the air filter housing. But the oil filter is a neat design. I thought it was so easy to replace and I like the simplicity of it. What I cannot get used to is the oil change reminder coming on at 9500 miles. No way will I let it go that long, even on synthetic oil. Old school for sure!

Right on about that - LOVE that feature. Kills me to get back in my 300M and lay my hands on that cold, wood rimmed wheel which I used to love so much...

Welcome to the forum! I too went from a 2000 300M (also which I still own and cherish) to a 2013 Journey and like you, sat in it in my driveway for days just learning all the new features. My 300M was close to cutting edge when it was new, but the Journey has the tech content in spades over the Chrysler.