Journeyman425

Welcome and enjoy! Post up some pictures!

I know that you are right about that, too. It's a shame that there is such incompetence in the dealer body. And not just at Chrysler stores, mind you - it's industry-wide. The manufacturers are trying very hard to educate their people in product knowledge and customer service but it's a slow process fraught with seemingly insurmoutable obstacles - cost-cutting and greed at the ownership (principal) level being only a couple of many. But getting back to the topic - I agree that you sometimes have to spell it out for people that you mean business, even though that should never be necessary and the service department's mission should be to cater to the customer. Sometimes I'm a bit naive because I work in the community that I live in, which is relatively small and word-of-mouth, as Rolly states, is a very powerful tool - much more so than advertising. Not trying to pat myself on the back, but my store would be out of business in a big hurry if we didn't do the right thing by our customers in the small-town arena that we operate in.

Less than two thousand miles to wear the inside edge of the tire off? Something is drastically wrong, and I'm frankly shocked that two complete replacement sets of wheels and tires were authorized to try and correct the condition. The district manager should be fully involved at this point if he/she is not already. Please keep us posted.

That should not be necessary. Every C/J/D/R dealer has the same access and information. All that is needed is the VIN which they already have. When the service advisor writes your repair order, reiterate your prior complaint about the transmission's shift quality and advise them that the TSB applies to your VIN (you can tell them you have a relative at a dealer in NY if you want to - we're all family here anyway!) There is absolutely no reason for them not to do it - TSB's are fully reimbursable within the provisions of the New Car Warranty and they will be paid by the factory to do it. Your service advisor may even be paid commission on it if their pay plan is structured as such (most are) although it won't be much. You are welcome to show them what I have posted but they already have it, and they will have to document the eligibility of the TSB by the VIN when they submit the claim for reimbursement.

This TSB (Technical Service Bulletin) applies to your Journey. Schedule an appointment to have it done, as I checked your Warranty history and I see no record of its completion along with your last oil change. This should improve the shift quality of your transmission. The symptoms you describe closely resemble the issues that this reflash is designed to address. The check engine light (MIL) does not have to be on for this bulletin to apply. Software updates for multiple issues are often bundled together, as in this case. Read on: This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC. **THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 13-011. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.** THE wiTECH SOFTWARE LEVEL MUST BE AT RELEASE 13.01 OR HIGHER TO PERFORM THIS PROCEDURE. SUBJECT: Flash: MIL Illumination P0108 - Manifold Absolute Pressure Sensor Circuit High And Transmission Shift Improvements OVERVIEW: This bulletin involves selectively erasing and reprogramming the Powertrain Control Module (PCM) with new software. MODELS: 2012 - 2013 (JC) Journey NOTE: This bulletin applies to vehicle equipped with a 3.6L or 2.4L engine (sales code ERB or ED3) and a 6 speed automatic transmission (sales code DG2) built before October 23, 2012 (MDH 1023XX). SYMPTOM/CONDITION: The customer may experience any of the following: · Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that P0108 - Manifold Absolute Pressure Sensor Circuit High NUMBER: 18-008-13 GROUP: Vehicle Performance DATE: February 21, 2013 has been set active or stored 3.6L engine. NOTE: MIL Illumination for P0108 - Manifold Absolute Pressure Sensor Circuit High affects only 2012 model year vehicles equipped with a 3.6L engine (sales code ERB). · 1 - 2 upshift clunk or bump 2.4L & 3.6L engines · 3 - 4 harsh upshift at closed throttle after a WOT stab in 1st or 2nd gear. 2.4L & 3.6L engines · 4 - 5 upshift clunk or bump 2.4L & 3.6L engines · 5 - 6 upshift clunk or bump 3.6L engine · 6 - 5 downshift clunk or bump 3.6L engine · 6 - 4 downshift clunk or bump 3.6L engine · RPM Fluctuating or Jerking feeling while operating in cruise control. Condition is more noticeable when the vehicle is going up and down grades. 2.4L & 3.6L engines · 1 - 2 harsh upshift going down a grade 2.4L engine · 3 - 2 downshift clunk or bump 2.4L engine · 4 - 3 downshift clunk or bump 2.4L engine · Improves the consistency of how shifts are controlled during upshifts “torque management”. · Delayed downshifts 3.6L engine Updating the software will correct the conditions listed above. DIAGNOSIS: Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in TechCONNECT, verify all engine systems are functioning as designed. If DTC's other then the one listed above are present record them on the repair order and repair as necessary before proceeding further with this bulletin. **If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition or if the technician finds the listed DTCs, perform the Repair Procedure.** PARTS REQUIRED: Qty. Part No. Description 1 04275086AD Label, Authorized Modification REPAIR PROCEDURE: NOTE: Install a battery charger to ensure battery voltage does not drop below 13.2 volts. Do not allow the charging voltage to climb above 13.5 volts during the flash process. NOTE: If this flash process is interrupted/aborted, the flash should be restarted. 1. Reprogram the PCM with the latest software. Follow the detailed service procedures available in DealerCONNECT/TechCONNECT, Refer To Group 8 - Electrical > Electronic Control Modules - Service Information > Module - Powertrain Control > Standard Procedures > PCM/ECM Programming. 18-008-13 -2- 2. After PCM reprogramming, the following must be performed: clear any DTC's that may have been set in other modules due to reprogramming. The wiTECH application will automatically present all DTCs after the flash and allow the tech to clear them. 3. Type the necessary information on the “Authorized Modification Label” and attach it near the VECI label. POLICY: Reimbursable within the provisions of the warranty. TIME ALLOWANCE: Labor Operation No: Description Amount 18-19-06-K1 Module, Powertrain Control (PCM) - Reprogram (1 - Semi Skilled) 0.2 Hrs. FAILURE CODE: FM Flash Module -3- 18-008-13

Sounds awesome! Would love to see pictures. Try uploading them to Photobucket. Once you've done that, the picture will appear in your library. Each thumbnail will have four buttons underneath it. Click the button labeled "direct", copy it, then click the "image" button in the toolbar that appears in this window when you reply or post to a topic. A window opens and you paste the url into the window and your pictures will display once you've posted to the forum.

That is highly unusual. Patriot and Compass are some of the most reliable vehicles we sell at our dealership. Few, if any brake issues and I can't recall a no-start issue at all. Sorry for the trouble but at least you're driving a new Journey which is definitely more cool!

Congrats and welcome! Three months of Journey ownership so far and it keeps getting better.

I was quite surprised by that number also. I re-set the values when I filled the tank so it would record accurately for that specific trip. I figured 25-26 at best. We have been averaging 21.5 - 23.5 MPG each tank with a combination of around town and highway trips which I think is very respectable for a vehicle of this size and power. The engine really does not work hard at all on the highway - the tachometer reads around 1600 RPM at 70 MPH.

Just completed a 300 mile round trip, mostly highway, cruise control set for 70 MPH most of the time, some hills. 28.1 MPG. 2013 Crew, 3.6 with FWD w/ 5500 miles, driver and three passengers.

Average speed shows up in a sub-screen in the Nav system. Next time you take a trip, zero out all the values in that sub-screen and it will show you specific data about your trip, including average speed and max speed.

I don't work for the company proper, but I am the service manager for a small dealership.

68080977AC is a valid Mopar part number for wiring. List price is $86.35 and there are currently 176 in the US National parts depot.

iPhone 4s - when streaming music via Bluetooth I do not get track info or anything else except "James's iPhone" displayed. Would love to see the song / artist / album info - even though I already know who they are.

Post the last eight digits of your VIN and the approximate mileage on the car now ( I don't think you have enough posts to PM me directly) and I'll check if any software updates are available for your transmission. The shifting is a sore spot with many owners and even I don't care for how it shifts in certain conditions (not all). The transmission itself is extremely reliable. The software which controls it is the issue. There have been improvements; I can check to see if they are available for yours.

They all have to be the same size otherwise it will wreak havoc with the ABS system due to rotation speed differences. Is yours AWD? If so, even more critical because two different tire sizes will burn up the clutches in the power transfer unit.

The Customer Assistance Center here in the US has become very responsive and proactive to customer concerns in the last few years, in my experience. Customer satisfaction is a top priority at Chrysler these days since that is really the only way to earn repeat business, not to mention the fact that we as consumers pay a lot of money for new cars, and they are expected to perform in a relatively problem-free manner. The dealers, like the cars themselves, are also expected to serve the customer well. Glad to see that the good folks at Chrysler Canada are right on top of things for you. That has become the new normal now and not the exception, I am happy to report.

You're very welcome, guys. There is a great group of people here that are willing to help and share information which all helps us enjoy our cars. One of the reasons I came to this forum was to learn a little more about the Journey before we bought it. Thanks to all of you who have shown me a thing or two since coming aboard.

No problem. I am a firm believer in preventative maintenance. I live by it. As a service manager, I have to be. But I hate to see people charged for services that are a complete waste of money. That is one of them.

There should be no charge to you by your selling dealer to enable the trailer wiring -regardless of whether or not you purchased the hitch and wiring with the car or bought it from them afterward. All current Journeys require Trailer Tow Group Sales Code AHC to be added to the Dealer Installed Options list, and then the technician must perform a Vehicle Reconfiguration (or Restoration, as it is also called) so that the vehicle recognizes the new sales code. Once the car sees the new sales code, the power to the wiring will be enabled. I found this confusing as well. I ordered my Journey from the factory with the Trailer Tow Prep Group. I assumed that all we had to do at my dealership was connect the supplied harness to the one that was installed in the car from the factory and it would work. After all, the factory built it with the wiring in place, right? And I paid for the prep group, correct? Doesn't work quite that way, it turns out. When the hitch is installed and the wiring connected, the technician must then add Sales Code AHC to the Options list, then restore the vehicle. A restoration is similar in principle to restarting your home PC after Windows installs updates. The updates are downloaded and installed on your computer, and then you get the message that the computer must be restarted in order for the updates to take effect. Same idea here. No, I do not understand why it has to be done that way if the factory puts the equipment on in the first place. Makes no sense to me. Same thing in the US for daytime running lamps. The option is there to enable them and disable them in the Settings menu on the 8.4 radio, but they don't work unless you add the sales code "LMK" to the options list and restore the vehicle. Go figure. Anyway, you paid for an option that you cannot use until the job is completed, and that can only be done by the dealer. NO EXTRA CHARGE!

There is no recommended or required fuel injection service for your Journey, or for any Chrysler product for that matter. It is strictly an upsell item. Fuel injector cleaner, such as Techron, may be added to your fuel tank periodically to boost the gasoline's additives which are already in place to control deposits. You can buy it at most dealers and auto parts stores and add it yourself prior to a fuel fill. I have done this a handful of times in my 300M over the years. The car now has 284,000 miles and all of the fuel injectors are original. Never a problem with them - ever. Chrysler's policy on fluid flushing is that it is not required unless the fluid has been compromised by a component failure.

Welcome to the Forum, Francesco - and there is no need to apologize for your English - many people in our country butcher the language quite badly, as a matter of fact. Enjoy your Journey and we look forward to your share of Journey experience. Your 2.0 CRD powertrain is not available here in the US so I would find your feedback very interesting.

A faulty wheel speed sensor will often trigger most, if not all of those lights. Should be relatively easy to diagnose with a dealer scan tool. Does everything go off when the key is cycled and then come back on after driving?

Not seeing a backorder on that part number - Marysville, Michigan parts depot currently has 43 of that part number. Sorry...