Whitneyid Posted November 20, 2017 Report Share Posted November 20, 2017 Hello, I have a 2016 Dodge Journey. It does not have the automatic setting on it, it only has the on/off button but no auto on it, I have the model with the small screen. I recently was driving and my heat popped on I turned it off and it keep coming on by itself it did this several times, I took it to the Dodge dealership and they told me I need a replacement on/off knob so they ordered one and replaced it. Its been about 2 weeks and today I'm driving and the heat pops on by itself again like 5 times, so apparently they did not fix my issue. I heard several other people were heaving this issue as well has anyone else figured out how to fix it? I have an appointment to drop my car off at dodge again Monday but if they are just guessing then I don't think it will be fixed right. Quote Link to comment Share on other sites More sharing options...
jkeaton Posted November 20, 2017 Report Share Posted November 20, 2017 Should be fixed under warranty. Make them fix it right. Quote Link to comment Share on other sites More sharing options...
bfurth Posted November 20, 2017 Report Share Posted November 20, 2017 They shouldn't be guessing. If they don't know how to fix it at the shop, they contact the Chrysler engineers. That's why you take it to a dealer for warranty (or uncommon problem) work instead of independent mechanics who have to rely on experience and manuals. Also, you're (presumably) under warranty and they tried to fix it once already. Quote Link to comment Share on other sites More sharing options...
larryl Posted November 20, 2017 Report Share Posted November 20, 2017 Tell the dealership you need more than an on-off knob. Seems they love to just throw parts at issues and hope Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted November 21, 2017 Official Dodge Support Report Share Posted November 21, 2017 18 hours ago, Whitneyid said: Hello, I have a 2016 Dodge Journey. It does not have the automatic setting on it, it only has the on/off button but no auto on it, I have the model with the small screen. I recently was driving and my heat popped on I turned it off and it keep coming on by itself it did this several times, I took it to the Dodge dealership and they told me I need a replacement on/off knob so they ordered one and replaced it. Its been about 2 weeks and today I'm driving and the heat pops on by itself again like 5 times, so apparently they did not fix my issue. I heard several other people were heaving this issue as well has anyone else figured out how to fix it? I have an appointment to drop my car off at dodge again Monday but if they are just guessing then I don't think it will be fixed right. Hi Whitneyid, We're sorry to learn of this experience, and would like to offer our assistance while you are working with your dealer. Please send us a private message with your VIN and servicing dealership so we can get started. Julie Dodge Social Care Specialist Quote Link to comment Share on other sites More sharing options...
Tper1 Posted May 24, 2018 Report Share Posted May 24, 2018 Anyone find a fix for this yet? So very annoying, I guess it's obvious I have same problem. Feels like I've seen dozens of sites talking about this issue but no one has posted solutions. Quote Link to comment Share on other sites More sharing options...
Whitneyid Posted May 24, 2018 Author Report Share Posted May 24, 2018 Hello, I am dropping it off at the shop Friday again about the climate and I am hoping they look deeper into this time I am going to decline a knob change because I already know that is not the issue they should change the entire climate system out since many people are having this issue. I will keep taking it back until the figure it out. I seen many post on this as well but no one has seemed to find the correct fix. I will keep you updated on the outcome. Quote Link to comment Share on other sites More sharing options...
OhareFred Posted May 24, 2018 Report Share Posted May 24, 2018 Save all your paperwork from each visit...and insist they write it up each time you take it in. Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted May 25, 2018 Official Dodge Support Report Share Posted May 25, 2018 On 5/24/2018 at 7:20 AM, Whitneyid said: Hello, I am dropping it off at the shop Friday again about the climate and I am hoping they look deeper into this time I am going to decline a knob change because I already know that is not the issue they should change the entire climate system out since many people are having this issue. I will keep taking it back until the figure it out. I seen many post on this as well but no one has seemed to find the correct fix. I will keep you updated on the outcome. Hi Whitneyid, If you would like additional assistance while your vehicle is in service, please send us a private message with your VIN, mileage and dealer. Darlene Dodge Social Care Specialist Quote Link to comment Share on other sites More sharing options...
Whitneyid Posted June 25, 2018 Author Report Share Posted June 25, 2018 As originally stated I took the car to Dodge and dropped it off for a week, they said it was a short in the back A/C controls they changed it out and I went and picked up my car. Well a few days ago I was driving and surprise the A/C popped on while I was driving by itself again, so they didn’t fix it and at this point I’m not surprised. Quote Link to comment Share on other sites More sharing options...
2late4u Posted June 25, 2018 Report Share Posted June 25, 2018 well keep going back till they get it right, keep track of your paperwork and try to keep a good attitude as a good working relationship gets things done better than an adversarial one, i know it can be frustrating thing trying to get a problem fixed right the first time, but do remember that cars are getting harder and harder to work on these days with all the electronic gremlins that they seem to contain... jkeaton and OhareFred 1 1 Quote Link to comment Share on other sites More sharing options...
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