Itsiry Posted April 11, 2018 Report Share Posted April 11, 2018 I have a 2011 journey and my screen is all black. Side botton blink on and off. But screen don’t respond. I try pressing the screen off botton, but doesn’t go on. Help me please. They trying to charge me a leg and arm to fix it. And have to buy everything original Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted April 11, 2018 Official Dodge Support Report Share Posted April 11, 2018 1 hour ago, Itsiry said: I have a 2011 journey and my screen is all black. Side botton blink on and off. But screen don’t respond. I try pressing the screen off botton, but doesn’t go on. Help me please. They trying to charge me a leg and arm to fix it. And have to buy everything original I understand your hesitancy to work with the dealership, Itsiry. Have you checked https://www.driveuconnect.com/support/software-update.html to see if your system is ready for an update? Jasmine Dodge Social Care Specialist Quote Link to comment Share on other sites More sharing options...
jkeaton Posted April 11, 2018 Report Share Posted April 11, 2018 Also try disconnecting the battery for 15-20 minutes to reset everything. Quote Link to comment Share on other sites More sharing options...
Itsiry Posted April 11, 2018 Author Report Share Posted April 11, 2018 I check said no update needed. Haven't try disconnecting the battery. I don’t know where it is. Quote Link to comment Share on other sites More sharing options...
jkeaton Posted April 11, 2018 Report Share Posted April 11, 2018 1 hour ago, Itsiry said: I check said no update needed. Haven't try disconnecting the battery. I don’t know where it is. Do you have an owners manual? If not, there is a link to a free download in the Welcome section. The battery is located in front of the drivers side front tire. There are remote connections in the engine compartment so you can disconnect from there. Quote Link to comment Share on other sites More sharing options...
Itsiry Posted April 11, 2018 Author Report Share Posted April 11, 2018 @jkeaton thank u for the advise. I fix it. Following your advise. jkeaton 1 Quote Link to comment Share on other sites More sharing options...
2late4u Posted April 11, 2018 Report Share Posted April 11, 2018 long shot on the screen but remove it and make sure everything is connected tight, you tube has many vidioes on removing screen and trim and radio, also has battery removeal process on you tube Quote Link to comment Share on other sites More sharing options...
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