Mr. Fix it Posted May 5, 2018 Report Share Posted May 5, 2018 Come this monday morning my 2010 SXT goes in for a complete front end rebuild. Although it passes inspection there is play in every piece and there has been an annoying clunk from the moment I move to the moment I stop. Having only owned this for a few weeks now I had in the contract to purchase the dealer has been dragging its' butt on actually fixing the problem. I have a big road trip planned soon and again from dragging their ass on this issue I am taking it to my trusted mechanic to rebuild the front end so I can be ready to go. the dealer wants to piece meal this to remove the clunk with a one part at a time so they can live up to their end of the deal. The estimated bill is just under $1700cdn all in. The only thing that is giving me any comfort in this is that all parts & labour have a life time warranty And yes I am planning to take action against the dealer for the cost of this since they are not living up to their end of the agreement. I'll update the thread once it's done and report on the results. 2late4u 1 Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted May 7, 2018 Official Dodge Support Report Share Posted May 7, 2018 On 5/5/2018 at 7:32 AM, Mr. Fix it said: Come this monday morning my 2010 SXT goes in for a complete front end rebuild. Although it passes inspection there is play in every piece and there has been an annoying clunk from the moment I move to the moment I stop. Having only owned this for a few weeks now I had in the contract to purchase the dealer has been dragging its' butt on actually fixing the problem. I have a big road trip planned soon and again from dragging their ass on this issue I am taking it to my trusted mechanic to rebuild the front end so I can be ready to go. the dealer wants to piece meal this to remove the clunk with a one part at a time so they can live up to their end of the deal. The estimated bill is just under $1700cdn all in. The only thing that is giving me any comfort in this is that all parts & labour have a life time warranty And yes I am planning to take action against the dealer for the cost of this since they are not living up to their end of the agreement. I'll update the thread once it's done and report on the results. Hi Mr. Fix it, If you find you need any additional assistance while working with your dealer on this, please feel free to send us a private message with additional details. Julie Dodge Social Care Specialist Quote Link to comment Share on other sites More sharing options...
Hankster Posted May 7, 2018 Report Share Posted May 7, 2018 Have your own mechanic trouble shoot and pinpoint the cause. Then go back to the seller and either have them fix or pay. The Journey is known to have some suspension noises. Hank Mr. Fix it, OhareFred and jkeaton 3 Quote Link to comment Share on other sites More sharing options...
Mr. Fix it Posted May 7, 2018 Author Report Share Posted May 7, 2018 Thanks, I have tried going back but getting stonewalled by the excuses it passes Provincial inspection so we have no legal obligation to perform any repairs. Now since posting this I discovered that the horn doesn't work and the headlight on the drivers' side is really our of adjustment The last straw now is that the rear suspension is in big trouble too. Parts barely pass and others are outright worn out and do not pass. Since it s not a Dodge dealer but Honda dealer i have given them a few choices on how to rectify this. One is to fix it correctly 2nd is to allow me to return the Journey and choose another SUV 3rd is to give me my money back and I walk away 4th is to sell me a B/N Honda but I really can't afford this choice. i spoke with the used car manager at 12:30pm today and he promised to return my call in 30 minutes. This has come and gone. I'm no surprised... Quote Link to comment Share on other sites More sharing options...
Mr. Fix it Posted May 7, 2018 Author Report Share Posted May 7, 2018 5 hours ago, DodgeCares said: Hi Mr. Fix it, If you find you need any additional assistance while working with your dealer on this, please feel free to send us a private message with additional details. Julie Dodge Social Care Specialist hi Julie, thanks for the offer but this is a Honda dealership I bought this from, not a dodge dealer. I'm doubtful you can assist on this issue. Quote Link to comment Share on other sites More sharing options...
Hankster Posted May 7, 2018 Report Share Posted May 7, 2018 Sorry to hear about this, I hope Welland Honda resolves this to your satisfaction. Hank Quote Link to comment Share on other sites More sharing options...
larryl Posted May 7, 2018 Report Share Posted May 7, 2018 If you are going to buy another Journey get a 13 or newer...... Quote Link to comment Share on other sites More sharing options...
Mr. Fix it Posted May 8, 2018 Author Report Share Posted May 8, 2018 Well sadly this is gone from bad to worse the rear suspension is messed up just as bad as the front. Honda is claiming to want to help but as it stands right now they want to treat the Dodge as a trade in and wanting to give us the full cost of the purchase towards another vehicle the total cost of the repairs is nearing $3000 which has me ready to contact the MTO and Omvic which is a consumer protection agency to report the dealership only time will tell right now I have to put this away until tomorrow I’m not losing any sleep over this Quote Link to comment Share on other sites More sharing options...
2late4u Posted May 8, 2018 Report Share Posted May 8, 2018 well sounds like they picked option # 2 or 4 of your options you gave them i would go new if at all possible as it sounds like their used inventory is not that great. your story reminded me of a deal i did yrs ago with the local ford dealer i was buying a mustang and their was a bad scratch on the drivers door of this brand new car, so they said dont worry we will fix it so they got me to sign the paperwork but at least i did get it in writing that they would fix it at a later date well 2 weeks later took it in to have it fixed and then went to pick it up later and all they had done was use a paint touch up pen and didnt even do a good job at it. i went ballistic fought with them for couple of weeks and they finally fixed it but then the paint didnt match to great but i was tried of arguing so i learned a valuable lesson never buy anything till its fixed or walk away.....hope things work out for you i feel your pain OhareFred and jkeaton 2 Quote Link to comment Share on other sites More sharing options...
Mr. Fix it Posted May 8, 2018 Author Report Share Posted May 8, 2018 8 hours ago, Mr. Fix it said: Well sadly this is gone from bad to worse the rear suspension is messed up just as bad as the front. Honda is claiming to want to help but as it stands right now they want to treat the Dodge as a trade in and wanting to give us the full cost of the purchase towards another vehicle the total cost of the repairs is nearing $3000 which has me ready to contact the MTO and Omvic which is a consumer protection agency to report the dealership only time will tell right now I have to put this away until tomorrow I’m not losing any sleep over this I meant to type that they DO NOT want to give us a full refund on the cost of the Journey and treat it like any other trade in auto Quote Link to comment Share on other sites More sharing options...
Mr. Fix it Posted May 8, 2018 Author Report Share Posted May 8, 2018 5 hours ago, 2late4u said: well sounds like they picked option # 2 or 4 of your options you gave them i would go new if at all possible as it sounds like their used inventory is not that great. your story reminded me of a deal i did yrs ago with the local ford dealer i was buying a mustang and their was a bad scratch on the drivers door of this brand new car, so they said dont worry we will fix it so they got me to sign the paperwork but at least i did get it in writing that they would fix it at a later date well 2 weeks later took it in to have it fixed and then went to pick it up later and all they had done was use a paint touch up pen and didn't even do a good job at it. i went ballistic fought with them for couple of weeks and they finally fixed it but then the paint didnt match to great but i was tried of arguing so i learned a valuable lesson never buy anything till its fixed or walk away.....hope things work out for you i feel your pain Thanks for the well wishes. I've bought cars many times and most are good experiences but there is always the lemon in the bunch and in my 40+ years of buying cars I am now up to 3 bad experiences. Once with a Ford Tempo, the second was a Mazda MPV and now this one. I really like what the Journey has to offer with the SXT model. It really feels like they are in business to make the quick buck and not worry about the long term affects of their not taking care of the customer. We'll get it resolved... 2late4u 1 Quote Link to comment Share on other sites More sharing options...
2late4u Posted May 8, 2018 Report Share Posted May 8, 2018 3 hours ago, Mr. Fix it said: I meant to type that they DO NOT want to give us a full refund on the cost of the Journey and treat it like any other trade in auto ewww Quote Link to comment Share on other sites More sharing options...
Mr. Fix it Posted May 9, 2018 Author Report Share Posted May 9, 2018 Update to this. I have been offered the full price on the Journey but only if I buy a brand new Honda. I am able to cancel the extended warranty so that is what i will do. We are planning to trade it to a local Dodge dealer and get a brand new Caravan Crew plus similar to the photo attached. We will take a hit on the Journey but it's part of life win some and you lose some... Quote Link to comment Share on other sites More sharing options...
Mr. Fix it Posted May 9, 2018 Author Report Share Posted May 9, 2018 Also, Honda is fixing the front end and rear as well after we presented them with the estimates for the repairs. the dodge dealer is going to benefit from this a well Quote Link to comment Share on other sites More sharing options...
larryl Posted May 9, 2018 Report Share Posted May 9, 2018 Did you try a NEW Journey? They are far better than the one you got ripped off for to bad about your experience good luck jkeaton 1 Quote Link to comment Share on other sites More sharing options...
2late4u Posted May 9, 2018 Report Share Posted May 9, 2018 hope you didnt get hit to hard on the trade in, you will like the caravan just as much or maybe more than the journey as it will give you more room inside in case you got kids. i like the styling of the Journey better but the vans are really about the same and share a lot of the same components. good luck and be careful with your new purchase..... jkeaton 1 Quote Link to comment Share on other sites More sharing options...
Mr. Fix it Posted May 9, 2018 Author Report Share Posted May 9, 2018 3 hours ago, 2late4u said: hope you didnt get hit to hard on the trade in, you will like the caravan just as much or maybe more than the journey as it will give you more room inside in case you got kids. i like the styling of the Journey better but the vans are really about the same and share a lot of the same components. good luck and be careful with your new purchase..... thanks for the comment. I will know the bottom line in a few hours when we visit again. They right away told us we would take a hit but in the given circumstances, the issues wit this one has left a sour taste in my mouth on the Journey line up regardless of the year. Quote Link to comment Share on other sites More sharing options...
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