Joshua French Posted April 28, 2019 Report Share Posted April 28, 2019 Hi All, Just purchased my first Journey and can't tell you how happy I am with it. Love it. I am however having a slight issue with the phone connection. I have a Samsung Galaxy S9. I can connect via Bluetooth and play music ect. I can connect and even make a call but there is no sound on either end cannot hear them and they cannot hear me. I cleared my network settings on my phone and it worked once but after one call it went back to not hearing ect. Can anyone help please? Quote Link to comment Share on other sites More sharing options...
jkeaton Posted April 28, 2019 Report Share Posted April 28, 2019 (edited) Welcome to the forum. What year is your Journey? Did you get a warranty? How many miles? Assume we know nothing about your vehicle (which we don’t) and include as much info as you can so we can better assist you. Edited April 28, 2019 by jkeaton Quote Link to comment Share on other sites More sharing options...
Joshua French Posted April 28, 2019 Author Report Share Posted April 28, 2019 Hi, It's a 2012 R/T with 100,000 miles. It didn't come with a warrenty. I downloaded and updated to the latest Uconnect software but it still has that issue. Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted April 29, 2019 Official Dodge Support Report Share Posted April 29, 2019 Hello Joshua, Sorry to hear that you are having these concerns with your infotainment system. First I would unpair your phone and insure that there are no other devices stored, then reconnect your device. If that does not work, please PM us your vin number and we can escalate a case to Uconnect on your behalf. Lamar Dodge Social Care Specialist Quote Link to comment Share on other sites More sharing options...
BigBri Posted December 30, 2019 Report Share Posted December 30, 2019 I have the same problem. Did you get yours resolved? What worked? Thanks. Quote Link to comment Share on other sites More sharing options...
OhareFred Posted December 30, 2019 Report Share Posted December 30, 2019 I have a similar issue with my 09’s UConnect. It constantly switches between the car speakers and the iPhone speakers. I’ve been to the dealer 3 times, 6 calls to UConnect. UConnect says it’s the module or the phone. The dealer says the module is fine, it’s UConnects ancient software. Apple says it’s not the phone software, it should be working. UConnect has zero plans to update this old ass software. UCONNECT SUCKS. Ripping the old radio out and putting in a Kenwood with car play. 100 times better unit and FCA can stick their UConnect where the sun doesn’t shine.I won’t lose anything because only the radio and UConnect run through the stereo, no heat controls, etc.... rant over...? larryl 1 Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted December 31, 2019 Official Dodge Support Report Share Posted December 31, 2019 20 hours ago, BigBri said: I have the same problem. Did you get yours resolved? What worked? Thanks. Hi BigBri, I'm very sorry to hear that this. Please follow up with me via PM at your earliest convenience so we can have this looked into further for you. Rob DodgeCares Quote Link to comment Share on other sites More sharing options...
BigBri Posted December 31, 2019 Report Share Posted December 31, 2019 Hello Rob with DodgeCares. Thank you for reaching out. I am new to this forum. Not sure how to PM. Can you post an email address? I was planning on calling UConnect at my next convenience. Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted December 31, 2019 Official Dodge Support Report Share Posted December 31, 2019 1 hour ago, BigBri said: Hello Rob with DodgeCares. Thank you for reaching out. I am new to this forum. Not sure how to PM. Can you post an email address? I was planning on calling UConnect at my next convenience. Hi BigBri, Thank you for following up. If you would prefer to handle this matter via email, you can certainly do so by submitting your information via the following form: https://www.dodge.com/webselfservice/dodge/emailpage.html Once you do so, you will receive a follow up from one of our specialists for further assistance. Please do not hesitate to reach back out should you have any additional questions. Rob DodgeCares Quote Link to comment Share on other sites More sharing options...
BigBri Posted December 31, 2019 Report Share Posted December 31, 2019 Form filled and sent. Thanks Quote Link to comment Share on other sites More sharing options...
OhareFred Posted December 31, 2019 Report Share Posted December 31, 2019 1 hour ago, BigBri said: Hello Rob with DodgeCares. Thank you for reaching out. I am new to this forum. Not sure how to PM. Can you post an email address? I was planning on calling UConnect at my next convenience. To send a PM just click on the name in the left corner. The site will then take you where you can PM Dodge Cares. The DC group is very helpful, worth getting them involved. ? jkeaton 1 Quote Link to comment Share on other sites More sharing options...
Jstmahoney Posted January 13, 2020 Report Share Posted January 13, 2020 Anyone get this fixed? Having a similar issue on my 14 journey Quote Link to comment Share on other sites More sharing options...
BigBri Posted January 13, 2020 Report Share Posted January 13, 2020 (edited) Spoiler Spoiler I have not resolved this issue yet. I was on the phone with Uconnct/Dodge Customer care on Saturday. They told me to take it into the dealer to make sure nothing is wrong with any of the components. I asked if they could tell me what all of the components are and where they are in the vehicle. They could not answer me. When did yours start the symptom? I just bought my Journey in December. It was recently involved in an accident, the previous owner started the repairs, I am completing the repairs. All dash airbags went off in the accident. I wonder if this is related. Also, the city I live in has a large salvage yard with an endless supply of these vehicles and vehicle radios. I am considering buying a used radio and trying that next. Edited January 13, 2020 by BigBri Quote Link to comment Share on other sites More sharing options...
BigBri Posted January 13, 2020 Report Share Posted January 13, 2020 I have not resolved this issue yet. I was on the phone with Uconnct/Dodge Customer care on Saturday. They told me to take it into the dealer to make sure nothing is wrong with any of the components. I asked if they could tell me what all of the components are and where they are in the vehicle. They could not answer me. When did yours start the symptom? I just bought my Journey in December. It was recently involved in an accident, the previous owner started the repairs, I am completing the repairs. All dash airbags went off in the accident. I wonder if this is related. Also, the city I live in has a large salvage yard with an endless supply of these vehicles and vehicle radios. I am considering buying a used radio and trying that next. Quote Link to comment Share on other sites More sharing options...
BigBri Posted January 13, 2020 Report Share Posted January 13, 2020 I was viewing other forums on this issue. Someone mentioned a "telematics module" I did a little part searching, located the module in the vehicle via parts diagrams. I am now considering buying a used module to see if that will fix the problem Quote Link to comment Share on other sites More sharing options...
BigBri Posted February 5, 2020 Report Share Posted February 5, 2020 I got mine fixed!!! I replaced the module with a module from a salvage (parts) vehicle. The salvage guy told me his part has a different part number. I did some internet research and discovered that the salvage vehicle part number is the updated part number from my vehicle. Bought it, installed it and it works! jkeaton, larryl and OhareFred 1 2 Quote Link to comment Share on other sites More sharing options...
jkeaton Posted February 5, 2020 Report Share Posted February 5, 2020 Thanks for reporting back! Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted February 6, 2020 Official Dodge Support Report Share Posted February 6, 2020 21 hours ago, BigBri said: I got mine fixed!!! I replaced the module with a module from a salvage (parts) vehicle. The salvage guy told me his part has a different part number. I did some internet research and discovered that the salvage vehicle part number is the updated part number from my vehicle. Bought it, installed it and it works! Hi BigBri, Glad to hear that you got this fixed. Feel free to reach back if you need assistance with anything in the future. Rob DodgeCares jkeaton 1 Quote Link to comment Share on other sites More sharing options...
Gymn Posted June 4 Report Share Posted June 4 2013 town and country. u connect phone quit making calls recently. I deleted phone and repaired. still won't work. Any ideas on what to do next. Samsung Galaxy A53 Quote Link to comment Share on other sites More sharing options...
larryl Posted June 4 Report Share Posted June 4 This is a 5 yr old Journey thread but the one person replaced a module there are a lot of things to go bad Quote Link to comment Share on other sites More sharing options...
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