DJgirl Posted June 19, 2019 Report Share Posted June 19, 2019 I just had new brakes put on by a local Dodge dealer and when I got home, I realized they used the smaller brakes. I had huge ones that had minimal clearance between the rotor and wheel and new ones have almost 3 inches. Looking for part numbers for the large rotors so I can have all the info when I call Dealer tomorrow (closed by time I noticed the smaller size.) Thanks!! Quote Link to comment Share on other sites More sharing options...
Summer Solstice Posted June 19, 2019 Report Share Posted June 19, 2019 Your dealership parts counter will have all the correct part numbers that are compatible with your Journey. Ask the service manager why they used the smaller brakes. Quote Link to comment Share on other sites More sharing options...
2late4u Posted June 19, 2019 Report Share Posted June 19, 2019 this is a easy one go back and demand they put the larger brakes on... actually its hard to imagine that the smaller brakes would fit into the caliper and other bolt holes without replacing a whole lot of parts. something smells fishy here, good luck Quote Link to comment Share on other sites More sharing options...
Armando G Posted June 19, 2019 Report Share Posted June 19, 2019 Using smaller brakes would entail completely changing out everything, not just the pads. Why in the world would a dealership do that? I would be curious to see a before and after picture, if you happen to have one from before you went to get them done. Maybe your brakes had converts that weren't put back on... and made them look bigger. 2late4u 1 Quote Link to comment Share on other sites More sharing options...
DJgirl Posted June 19, 2019 Author Report Share Posted June 19, 2019 Thank you everyone for the responses. The dealer is trying to track down what they took off from their recycler, but I'm not holding my breath there. The Parts department is saying that they ordered the parts by vin and it shows that they are the correct OE parts. They did replace everything including calipers, pads, etc. They've also ordered another set of rotors with the same # to see if maybe wrong parts were sent (but I think that would mean all the other parts where wrong.) I'm not confident that this will be resolved to my satisfaction. I should get hear something in the morning. I didn't think to take a before picture as it never occurred to me that something else would be put on. I'm the original owner and put 117,000 miles on the OE brakes. Thanks again. I'll keep you posted. Quote Link to comment Share on other sites More sharing options...
Armando G Posted June 19, 2019 Report Share Posted June 19, 2019 @DJgirl, thank you for expanding on what was done (or supposed to be done) on your service. Knowing the entire braking system was being serviced, sure clarifies your suspicion. Regardless of what they say, tell them you want the bigger brakes re-installed... like you previously had. I can see them looking up the VIN and just using the standard replacement although you may have had the upgrade. I had a similar situation with my old Explorer and the alternator. Mine had all the extras that required the 'bigger' alternator, but they installed the compatible basic one. Those bigger brakes make a difference. Quote Link to comment Share on other sites More sharing options...
2late4u Posted June 19, 2019 Report Share Posted June 19, 2019 2013 would have had the larger brakes as standard oem parts no way they could have used smaller parts as called out by the vin #..... must have been one expensive brake job changing all thoes parts using oem parts jkeaton 1 Quote Link to comment Share on other sites More sharing options...
DJgirl Posted June 19, 2019 Author Report Share Posted June 19, 2019 The calipers were covered under my maximum lifetime warranty. I paid just over $1400 Summer Solstice and 2late4u 2 Quote Link to comment Share on other sites More sharing options...
jkeaton Posted June 20, 2019 Report Share Posted June 20, 2019 (edited) 12 hours ago, DJgirl said: The calipers were covered under my maximum lifetime warranty. I paid just over $1400 You have a warranty and still had to pay $1400? Edited June 20, 2019 by jkeaton yyz, Summer Solstice and 2late4u 1 2 Quote Link to comment Share on other sites More sharing options...
Summer Solstice Posted June 20, 2019 Report Share Posted June 20, 2019 I would be curious as to a cost breakdown. Quote Link to comment Share on other sites More sharing options...
2late4u Posted June 20, 2019 Report Share Posted June 20, 2019 as i stated above the smaller brakes were upgraded to the larger ones in 2012, so your 2013 had to have the large pads and large calipers , simple to have them pull the vin # to see the correct parts and comparable to what they put on, going from large to smaller parts would have to involve changing to many extra parts of different sizes to have been done, and if they still insist they are right be nice and leave and go to a different dodge dealership and explain your problem and have them check it out. jkeaton 1 Quote Link to comment Share on other sites More sharing options...
DJgirl Posted June 21, 2019 Author Report Share Posted June 21, 2019 (edited) So, not only do I feel confident that they put the wrong brakes on, now I'm thinking I paid way to much for it. The service advisor didn't call me back yesterday and I was so buy at work I never got a chance to track him now. I'll be doing that later this morning. So, I had my oil changed and the service advisor told me that I needed to have brakes done. Based on the mileage, I figured that was coming. They noted on my invoice for the oil change that the front and rear break pads at 2mm and calipers locking up. I scheduled an appointment for a few days later. The invoice for the brakes shows the following (I'll try to attach pictures of invoice for confirmation, but phone is acting up.) I've included the part # where applicable. Job 1 $675 - Brake Diagnostics $448.85 - parts *2AMV9712AA - Brake Rotor at $141.20 total for for 2 *2AMV3163AA - Front Disc Brake Pad Kit - $96.20 *2AMV4526AA - Rear Disc Brake Pad Kit - $77.25 *2AMV9713AA - Brake Rotor at $134.20 total for 2 ($100) - deduction $1,023.85 - Subtotal for job 1 Job 2 $138 - Flushed complete braking fluid system $51.95 - SELTEC - DOT 4 brake fluid $189.95 - Total for job 2 Job 3 $0 - replaced calipers (Warranty) *68144160AA - Disc Brake Caliper *68144161AA - Disc Brake Caliper *68159524AA - Disc Brake Caliper *68159525AA - Disc Brake Caliper Job 4 $0 - Rental Car $35 a day plus tax (says charged to warranty but I think dealer ate this as my rental car allowance warranty ended at 100K) $24.92 - Shop supplies $813 - Total labor $500.80 - Total parts (75.08) - Misc charges ($100 credit on job 1) and $24.92 charge on job 4 $100 - Deductible on Mopar Maximum Lifetime Warranty $91.97 - Sales tax $1,430.69 - Total I paid Thanks for all of the advice. I'll be contacting dealer shortly. Edited June 21, 2019 by DJgirl spell check Quote Link to comment Share on other sites More sharing options...
DJgirl Posted June 21, 2019 Author Report Share Posted June 21, 2019 Quote Link to comment Share on other sites More sharing options...
DJgirl Posted June 21, 2019 Author Report Share Posted June 21, 2019 Quote Link to comment Share on other sites More sharing options...
DJgirl Posted June 21, 2019 Author Report Share Posted June 21, 2019 The calipers were covered under my maximum lifetime warranty. I paid just over $1400 Quote Link to comment Share on other sites More sharing options...
DJgirl Posted June 21, 2019 Author Report Share Posted June 21, 2019 The dealer asked me to stop back in. As I suspected they didnt locate the ones that were taken off, so we have nothing to compare them to. Waiting on their final verdict. Quote Link to comment Share on other sites More sharing options...
2late4u Posted June 22, 2019 Report Share Posted June 22, 2019 maybe dodge cares could chime in on this subject,not sure on how to alert them here Quote Link to comment Share on other sites More sharing options...
Andyman Posted July 29, 2019 Report Share Posted July 29, 2019 $675 for "Brake Diagnostics" is pretty suspect. It doesn't take but 10 minutes to tell if your brakes are worn out. 2late4u and jkeaton 2 Quote Link to comment Share on other sites More sharing options...
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