Jelyn scott Posted September 29, 2019 Report Share Posted September 29, 2019 So I have bought this 2013 Dodge Journey and it has the 8.4 uconnect touch screensaver the radio now my problem is that the radio freeze if I click any random thing, it has the potential to freeze, so does anyone face The same issue I tried to take it to my dealership to get fixed they told me to go to a dodge dealership and the dodge dealership said that they can’t fix it without physical seeing the problem, they also said it could cost over 2 thousand dollars, but the problem could literally stop happening if I shut off the car and turn it back on but it’ll start back on any solution? I thought about getting a after market radio but I didn’t know if it would work because if the climate controls on the screen! OhareFred 1 Quote Link to comment Share on other sites More sharing options...
redtomatoman Posted September 30, 2019 Report Share Posted September 30, 2019 Your DJ may need a new radio unit. You may be able to get one from a salvage yard or on the internet. I believe that 2late4u may have one for sale. Easy swap from what I understand. Good Luck. Peace. jkeaton 1 Quote Link to comment Share on other sites More sharing options...
2late4u Posted September 30, 2019 Report Share Posted September 30, 2019 29 minutes ago, redtomatoman said: Your DJ may need a new radio unit. You may be able to get one from a salvage yard or on the internet. I believe that 2late4u may have one for sale. Easy swap from what I understand. Good Luck. Peace. no it wasn't me but some one on the site was saying they had one,, best bet would be go aftermarket thur a stereo install shop or pick one up at a salvage yard /junk yard might just be a loose connection or shorted wire on the back side,,,might just want to try the disconnect the battery for 15 minutes and reboot it ...good luck and report back what you find out jkeaton and Summer Solstice 2 Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted September 30, 2019 Official Dodge Support Report Share Posted September 30, 2019 Quote 20 hours ago, Jelyn scott said: So I have bought this 2013 Dodge Journey and it has the 8.4 uconnect touch screensaver the radio now my problem is that the radio freeze if I click any random thing, it has the potential to freeze, so does anyone face The same issue I tried to take it to my dealership to get fixed they told me to go to a dodge dealership and the dodge dealership said that they can’t fix it without physical seeing the problem, they also said it could cost over 2 thousand dollars, but the problem could literally stop happening if I shut off the car and turn it back on but it’ll start back on any solution? I thought about getting a after market radio but I didn’t know if it would work because if the climate controls on the screen! Hi Jelyn scott We are sorry to hear about your radio concern. We recommend visiting your dealer to get the proper diagnosis. If you are interested we can get you connected with a Case Specialist to offer further assistance. We are available through private message! Laura Dodge Cares jkeaton and Jelyn scott 1 1 Quote Link to comment Share on other sites More sharing options...
Jelyn scott Posted September 30, 2019 Author Report Share Posted September 30, 2019 21 hours ago, 2late4u said: no it wasn't me but some one on the site was saying they had one,, best bet would be go aftermarket thur a stereo install shop or pick one up at a salvage yard /junk yard might just be a loose connection or shorted wire on the back side,,,might just want to try the disconnect the battery for 15 minutes and reboot it ...good luck and report back what you find out I actually did try and disconnect the battery and unfortunately it did not work I would take it out and replace it myself with the same one but I am not handy like that! jkeaton 1 Quote Link to comment Share on other sites More sharing options...
2late4u Posted October 1, 2019 Report Share Posted October 1, 2019 if its just the radio that is a piece of cake you can watch u tube videos on how to do it very simple to do...the problem is knowing if that is your problem and not something else causing it? you might want to go to a stereo install and repair shop and get their opinun and see what they would charge to help you fix the problem, i think that would be your best bet since you seam limited on your skills also check out the salvaged yards/junk yards for a good radio and or the touch screen which is a different part than the radio.good luck and report back what you find Summer Solstice and jkeaton 2 Quote Link to comment Share on other sites More sharing options...
OhareFred Posted October 1, 2019 Report Share Posted October 1, 2019 23 hours ago, Jelyn scott said: I actually did try and disconnect the battery and unfortunately it did not work I would take it out and replace it myself with the same one but I am not handy like that! Radio reset needs 30 plus minutes of battery disconnected. 45-1 hour seems to work, if it’s going to work. jkeaton 1 Quote Link to comment Share on other sites More sharing options...
probak118 Posted October 4, 2019 Report Share Posted October 4, 2019 I have had the same issue for a couple years now, tried radio firmware update / reset did not help. It happens randomly and radio simply freezes and stops working, I simply shut off car at the next stop and restart, problem solved. not worth the $$ to fix as it does not happen daily. Personally, I think if needed an aftermarket compatible is best option. Quote Link to comment Share on other sites More sharing options...
NavalLacrosse Posted October 7, 2019 Report Share Posted October 7, 2019 Seems that disconnecting the battery for 30 minutes is like FCA's cure-all fix: Brake pads shuttering when used at high speed? - - try disconnecting the negative terminal for 30 minutes. low of wiper fluid? - - just disconnect the negative terminal, the warning light goes out. That other driver gave you a dirty look? - - tell them to disconnect their negative terminal, and shove it up their bum. Anyway, dumb jokes aside Hope your issue is resolved soon. Best of luck OP Summer Solstice 1 Quote Link to comment Share on other sites More sharing options...
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