RF123 Posted November 2, 2023 Report Share Posted November 2, 2023 When i touch phone it beeps and nothing else happens. 2011 8.4 screen. Anyone else have this issue and get it resolved? thanks. Quote Link to comment Share on other sites More sharing options...
5rebel9 Posted November 2, 2023 Report Share Posted November 2, 2023 Did you "pair" your phone to the system through the infotainment screen first? NEWER phones have a problem being recognized by the older systems in your year and my '13 journey. SOMETIMES mine will recognize and connect, but most times it won't. larryl 1 Quote Link to comment Share on other sites More sharing options...
RF123 Posted November 4, 2023 Author Report Share Posted November 4, 2023 The pairing screen won’t open. Quote Link to comment Share on other sites More sharing options...
5rebel9 Posted November 4, 2023 Report Share Posted November 4, 2023 (edited) 2 hours ago, RF123 said: The pairing screen won’t open. There are a number of "how to" videos on YOU TUBE on how to pair a phone to the car for operation. Just a reminder that todays phones do not seem to connect well with the older operating system of our older Journeys. ALSO is this vehicle still have the FACTORY radio or an aftermarket unit? Edited November 4, 2023 by 5rebel9 Quote Link to comment Share on other sites More sharing options...
RF123 Posted November 4, 2023 Author Report Share Posted November 4, 2023 It has the factory radio FullSizeRender.MOV Quote Link to comment Share on other sites More sharing options...
5rebel9 Posted November 4, 2023 Report Share Posted November 4, 2023 2 hours ago, RF123 said: It has the factory radio FullSizeRender.MOV You really need to check out for youtube videos to help you. You may need to go thru the "more" icon and get to settings pages for functions. I did not have any problem having the controls respond to "pair" in the wife's phone and it has worked a few times. But seeing your posted video, I almost wonder if the bluetooth module is installed and functioning due to the lack of response the infotainment is doing. Quote Link to comment Share on other sites More sharing options...
5rebel9 Posted November 4, 2023 Report Share Posted November 4, 2023 You have been a member here for about 1.5 years, I assume you got this Journey used? have you used the phone function before or are just now trying to get it to work? Kind of hard to know how to give help with no background information as to what is happening. Kind of like going to seek medical help but not say just what had been happening and symptoms that have you seeking help....that way does not lend well to good and speedy relief. Quote Link to comment Share on other sites More sharing options...
RF123 Posted November 5, 2023 Author Report Share Posted November 5, 2023 It’s a 2011 we bought it in 2012 from a dealer with 10k miles on it. It has always worked fine up until recently. Thanks for trying to help. Only thing I’ve really tried was disconnecting the battery for 30 minutes. Couldn’t find anything with the same issue on YouTube. Quote Link to comment Share on other sites More sharing options...
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