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No flow to or fro my overflow!


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Can someone please tell me why the part I reluctantly got replaced in the shop... a radiator fill neck and cap, why this part has the cap completely covering the overflow outlet once it is set inside and tightened down. I'm a chick and the dudes I talked to in the parts stores are clueless or wanna sound like they know what they're talking about and they do NOT... I'm aggravated AF, I usually do my own work but I let someone talk me into putting into the shop... NEVER AGAIN, it came out WAY worse. It was a nightmare. Had to do everything myself anyway! It's all tight now except for this problem. I have replaced this part before and didn't have a problem... someone please tell me something that makes sense...? 

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