Lily626 Posted Saturday at 09:32 PM Report Share Posted Saturday at 09:32 PM I have a 2015 SXT. in 2020, my navigation one day up and said acquiring signals and has been the same since. Map has shown the middle of the Pacific Ocean as the location ever since Fast forward to March 6, 2025 when I had a dealer look at it. The note on my work order was "plugged in tester, signal acquired. Replace antenna". jumped in my car, and I see the map showing the dealer location and the surrounding area. Quoted me $300 C.D.N. for labour and the part. Returned to the dealer on March 14..oops, we ordered the "wrong" part. We need to order a new one and it's now $600 to fix. I said no thank you, you told me $300. Returned to the dealer on March 19th. We still haven't fixed the car because it still says acquiring signals and needs more diagnostic. Text from the work order is below " removed cover and removed half the rear headliner. removed rf hub and removed antenna. installed new antenna and rf hub. installed headliner and cover. started vehicle and vehicle still says looking for signal. as per diagnostic tree the antenna needed to be replaced. vehicle will require more diagnostic." I asked the service manager how it was that after five years of not working, they were able to get it to work with their "tester" but after that, it didn't work again. He asked me if I knew how a light bulb works...one day it's on, the next day it's dead. this makes zero sense to me. The next steps he says is up to two days at $200/hr to go from the headliner to the front to find the supposed "short". I'm calling b.s. and that they want their money that I wouldn't pay for the mis ordered part. any suggestions on what to do next? I won't be going back to the dealer. Quote Link to comment Share on other sites More sharing options...
5rebel9 Posted Sunday at 12:48 PM Report Share Posted Sunday at 12:48 PM Sorry to hear of your "conundrum" with this particular problem. Unfortunately, none of the 4 DJ's in my "stable" has NAV and have shown no problems with "UCONNECT" for my lesser optioned rides. My "project" '13 with HFM/phone has a bad module that I plan to replace come warm weather, this module is a known "weak spot", but I don't think it is involved with NAV. I would suspect though that your actual problem MAY be in the actual radio unit itself, as what is referred to as the RB5 type that houses the NAV option. Overall the electronics in these and most all cars is way above the "common man" in diagnosing and pinpointing these kind of "troubles". Gone are the days of straight wiring and now are chips and circuit boards of tiny size. YES dealers charge a horrendous labor rate and the actual tech makes a pittance of that for his work...so do it as quick and easy as possible...just make $$$$$ Welcome to the forum and good luck getting your ride "cured", keep us informed how this goes for you! Quote Link to comment Share on other sites More sharing options...
Lily626 Posted Sunday at 02:56 PM Author Report Share Posted Sunday at 02:56 PM For $200/hr, I'll get a gps. Totally being scammed by the dealer no way it doesn't work for five years, "magically" turns on at the dealer for an hour, but doesn't the second time. They've done something to soak me for more cash I'm quite sure of it was hoping to get some suggestions here. Quote Link to comment Share on other sites More sharing options...
yyz Posted Sunday at 03:36 PM Report Share Posted Sunday at 03:36 PM 39 minutes ago, Lily626 said: For $200/hr, I'll get a gps. Totally being scammed by the dealer no way it doesn't work for five years, "magically" turns on at the dealer for an hour, but doesn't the second time. They've done something to soak me for more cash I'm quite sure of it was hoping to get some suggestions here. Just use your phone as a gps then you never worry about updating maps Quote Link to comment Share on other sites More sharing options...
5rebel9 Posted Sunday at 06:44 PM Report Share Posted Sunday at 06:44 PM (edited) 3 hours ago, Lily626 said: For $200/hr, I'll get a gps. Totally being scammed by the dealer no way it doesn't work for five years, "magically" turns on at the dealer for an hour, but doesn't the second time. They've done something to soak me for more cash I'm quite sure of it was hoping to get some suggestions here. So what kind of suggestions to do? As to what is actually causing the problem or actions with the dealer you used? YES there are a number of multi wire connectors that could have lost good constant connection or even the antenna cable connection to the radio/nav unit. ALL involve some minor dashboard disassembly{time} to get to and INSPECT to find {pinpoint} the problem. Yours is now a 10 year old car and you stated it did not work for 5 years. In my day as an auto tech and having worked for 2 different multi brand dealers, Service departments tend to not want to work on "older"{out of warranty} vehicles. They have a hard enough time keeping techs trained to current and new vehicle systems. YES you would be cheaper off buying a stand alone GPS {garmin} or using your "smart?" phone for your navigation needs. OR try a different Dealership. Edited Sunday at 06:45 PM by 5rebel9 Lily626 and 2late4u 2 Quote Link to comment Share on other sites More sharing options...
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