Journey_SeXT Posted July 2, 2012 Report Share Posted July 2, 2012 Okay thanks.So Full is the top line in the crosshatch zone (or Safe Zone) NOT the U shaped bend in the dipstick above the safe zone.If this is true then something isn't right.I won't say anything more until I check the oil this morning.Thanks. Yes, full would be the topline of the SAFE zone. Quote Link to comment Share on other sites More sharing options...
MWG Posted July 2, 2012 Author Report Share Posted July 2, 2012 I knew where the full line was,I just wanted to make sure because I checked the oil on Thursday and the oil level was up to that U shaped bend on the dipstick( I should of taken a picture).So I thought I hope the dealership didn't put in extra oil so when I went in for another oil change the level wouldnt be too bad.And say there is nothing wrong.I just checked the oil level and it's almost a 1/4" below the full line at only 850km since the last oil change.I'm getting really weird readings.All readings on level ground. Quote Link to comment Share on other sites More sharing options...
Journey_SeXT Posted July 2, 2012 Report Share Posted July 2, 2012 I knew where the full line was,I just wanted to make sure because I checked the oil on Thursday and the oil level was up to that U shaped bend on the dipstick( I should of taken a picture).So I thought I hope the dealership didn't put in extra oil so when I went in for another oil change the level wouldnt be too bad.And say there is nothing wrong.I just checked the oil level and it's almost a 1/4" below the full line at only 850km since the last oil change.I'm getting really weird readings.All readings on level ground. Just make sure that before you check the oil level that the car is warmed up first......checking the oil first thing in the morning on a cold engine will give an inacurrate reading. If the dealership is putting extra oil then make sure the next time that you bring your vehicle in check the dipstick at the dealership parking lot as soon as you get your vehicle if it is overfilled then confront the service manager about it with your owners manual in hand and show that it specifically states: CAUTION! Do not overfill the engine. Overfilling the engine will cause oil aeration, which can lead to loss of oil pressure and an increase in oil temperature. This could damage your engine. Then follow up with a registered letter to Chrysler advising what has occured at the dealership (Date/Time/People that you talked to) and you feel that the dealership is contributing to further damage your engine and that they are purposely trying to have your vehicle fall out of warranty by overfilling the oil so that they can say that the oil consumption is normal. The key is to document everything that is going on so it will be a slam dunk for your lawyer if you pursue any action against Chrysler in court. To me it seems that they are trying everything possible to keep you passified until your warranty is expired. Also you could try another dealership that may take your issue more seriously. Quote Link to comment Share on other sites More sharing options...
Burn Posted July 10, 2012 Report Share Posted July 10, 2012 (edited) make sure the dip stick is easy to pull and you can put it back without efforts .... if it hard to pull .. maybe the yellow plastic is a tad too big for the oil tube .. and the dip stick never sit correctly ... this will give you crazy readings. Edited July 10, 2012 by Burn Quote Link to comment Share on other sites More sharing options...
redtomatoman Posted August 14, 2012 Report Share Posted August 14, 2012 Anything new MWG? Quote Link to comment Share on other sites More sharing options...
MWG Posted August 19, 2012 Author Report Share Posted August 19, 2012 Nothing new. I've been talking to the salesman who sold me the car and he was talking to the service manager.He asked me if I received a call from her last week,And I said no. That was Friday. So he said he will talk to her on Monday.I've put on about 2000km since the last oil change and its down just below half way in the safe zone.So maybe I'll surprise them and show up at the dealership on Monday.I want something done before September because we are letting our daughter use the Journey while she's away at school.I told him no more oil consumption test. I'm on my 3rd one.I need something done.All this happened around 40,000 km.It's over 72,000km now. Thanks. Quote Link to comment Share on other sites More sharing options...
redtomatoman Posted August 19, 2012 Report Share Posted August 19, 2012 Good Luck. Keep us posted. Hope you get a new motor. Three consumption tests is too much. Peace. Quote Link to comment Share on other sites More sharing options...
MWG Posted September 5, 2012 Author Report Share Posted September 5, 2012 (edited) Just got of the phone with Customer Service and then the dealership.I'm still getting the same answer.Chryslers guide line is 1 litre for every 1600km. Showing no oil on the dipstick at 5000km. is not normal.I'm old school thats only 3106 miles.Since the last oil change it reads 3101km and that only 1926 miles.1926 miles and the oil is almost at the bottom line that marks the safe area.Again their answer is Chryslers guide line is 1 litre per 1600km.I can't make them understand that losing that much oil over a paltry 5000km isn't normal.I asked to speak to a engineer.No luck.Only the service manager can speak to them and they won't phone my home.Which mean they won't phone the engineer because the will tell him that's normal.Again why do I have to put in 3 extra litres of oil between oil changes when another owner who doesn't have my issue doesn't have to?Will Chrysler pay for the extra oil?Why do I need to keep a case of oil in the back to top up?And I can't get a positive answer to how much oil shows on the dipstick?Is it 2 litres or 3 .Is there anywhere in the manual that says, not to be alarmed when no oil shows on the dipstick.Are there any engineers on here that will tell me it's not normal. Other than doing a oil comsumption test nothing else was done to the engine to find the problem.Oh they changed the PCV valve.Can't they stick a probe in the tailpipe.Won't that show excessive carbon.I can see if all the 3.5 lost that much oil .Then I wouldn't be on here.Over 100 years of car building they build a engine that burns oil.And they say it normal.I thought the enviroment was a number 1 priority.I know I will get the same answer from the dealership and Customer Service doesn't do anything but take your complaint.There is know one else to contact.And you know the sad thing, If I get rid of the vehicle which is for sure ,someone else will buy it not knowing the oil problem. Edited September 5, 2012 by MWG Quote Link to comment Share on other sites More sharing options...
MWG Posted September 6, 2012 Author Report Share Posted September 6, 2012 (edited) This came from another forum.And it's for a Jeep.Now is my math correct. 1 qt for every 750 miles.I change my oil at around 5000 km. So you guys in the States change it at 5000Miles????I don't know ,but 750 x 7 is 5250 miles.Who changes oil exactly what's on the window label. And they said that's why they made it to hold 6 qt. No oil at all in the pan? NORMAL OIL CONSUMPTION: Below are industry standards for normal engine oil consumption: Mileage below 50,000: Normal oil consumption is one quart for each 1,000 miles driven,. Mileage above 50,000: Normal oil consumption is one quart for each 750 miles driven|. So, as long as a jeep with 50000 or more miles on it does not use more than a quart of oil every 750 miles they do not care, and they will not fix it!. I was also told that why new Jeeps take 6 qt's since they use so much oil".Now this tells me there is a issue when they had to put on a bigger oil pan. Edited September 6, 2012 by MWG Quote Link to comment Share on other sites More sharing options...
redtomatoman Posted September 7, 2012 Report Share Posted September 7, 2012 I'm sorry you are not getting the attention to your problem that you feel you deserve. I really know nothing about engine oil consumption. I did a Google search for normal engine oil consumption and found consumer experience all over the place. Some engines don't use a drop while others use 1 liter per 1500 miles. I did see your industry standards in many places. If you're unhappy I think you have to ditch the DJ. I wish you luck with your next vehicle as the oil consumption varied over all makes and models according to the search results that I got. I still personally think you should get a new engine. I'd think Chrysler would want it for r&d. I think I echo your feelings: engines should not use any oil, they should retain the oil as a lubricant. Oil is not supposed to be a combustible component of internal combustion. I know I'd feel the same way if I had to add oil with each tank of gas. So far my DJ has not been using oil and I hope it stays that way. Again, best of luck to you. Peace. Quote Link to comment Share on other sites More sharing options...
MWG Posted September 7, 2012 Author Report Share Posted September 7, 2012 Thanks,I think I will visit the dealership and get a meeting with the general manager ,the service manager and the salesman who sold me the car. I will tell them to put aside the so called industry standard crap and to see it my side.It's hard to explain to someone who just says what Chrysler tells them to tell me.When I try to explain it they just don't get it.How many miles are on your Journey?I have about 72,000km which is about 44,500 miles.All this start at around 40,000km ,24,800miles.Wow, all that oil burning at only 24,000 miles. Quote Link to comment Share on other sites More sharing options...
redtomatoman Posted September 7, 2012 Report Share Posted September 7, 2012 My 2011 DJ has about 17,000 miles. I have the 3.6L engine. Not sure if it has any oil consumption issues. Good luck with your meeting. Peace. Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCACares Posted September 10, 2012 Official Dodge Support Report Share Posted September 10, 2012 Just got of the phone with Customer Service and then the dealership.I'm still getting the same answer.Chryslers guide line is 1 litre for every 1600km. Showing no oil on the dipstick at 5000km. is not normal.I'm old school thats only 3106 miles.Since the last oil change it reads 3101km and that only 1926 miles.1926 miles and the oil is almost at the bottom line that marks the safe area.Again their answer is Chryslers guide line is 1 litre per 1600km.I can't make them understand that losing that much oil over a paltry 5000km isn't normal.I asked to speak to a engineer.No luck.Only the service manager can speak to them and they won't phone my home.Which mean they won't phone the engineer because the will tell him that's normal.Again why do I have to put in 3 extra litres of oil between oil changes when another owner who doesn't have my issue doesn't have to?Will Chrysler pay for the extra oil?Why do I need to keep a case of oil in the back to top up?And I can't get a positive answer to how much oil shows on the dipstick?Is it 2 litres or 3 .Is there anywhere in the manual that says, not to be alarmed when no oil shows on the dipstick.Are there any engineers on here that will tell me it's not normal. Other than doing a oil comsumption test nothing else was done to the engine to find the problem.Oh they changed the PCV valve.Can't they stick a probe in the tailpipe.Won't that show excessive carbon.I can see if all the 3.5 lost that much oil .Then I wouldn't be on here.Over 100 years of car building they build a engine that burns oil.And they say it normal.I thought the enviroment was a number 1 priority.I know I will get the same answer from the dealership and Customer Service doesn't do anything but take your complaint.There is know one else to contact.And you know the sad thing, If I get rid of the vehicle which is for sure ,someone else will buy it not knowing the oil problem. MWG, 1L per 1600kms is the industry standard, that being said, i would like to investigate this for you. Send me a PM with your VIN, name and best contact number you can be reached on. Hope to hear from you. Quote Link to comment Share on other sites More sharing options...
redtomatoman Posted September 11, 2012 Report Share Posted September 11, 2012 MWG, 1L per 1600kms is the industry standard, that being said, i would like to investigate this for you. Send me a PM with your VIN, name and best contact number you can be reached on. Hope to hear from you. I have to applaude this. . . Customer Service. This isn't even my problem, but I Thank You! I hope if I ever get in a position that I need a friend on the inside someone steps in on my behalf. Dodge is building great cars, but Dodge needs more of this. I had my local Dodge dealer deliver my vehicle to my work after a service recently, outstanding. I love that!!!! Small gesture, but means so much to me as a customer. It also helps if my vehicle is reliable, but I understand that no vehicle is perfect. Peace. Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCACares Posted September 11, 2012 Official Dodge Support Report Share Posted September 11, 2012 I have to applaude this. . . Customer Service. This isn't even my problem, but I Thank You! I hope if I ever get in a position that I need a friend on the inside someone steps in on my behalf. Dodge is building great cars, but Dodge needs more of this. I had my local Dodge dealer deliver my vehicle to my work after a service recently, outstanding. I love that!!!! Small gesture, but means so much to me as a customer. It also helps if my vehicle is reliable, but I understand that no vehicle is perfect. Peace. redtomatoman, Thanks for the comment! I'm here to help the best I can with the resources we have. If you ever need anything, let me know. Quote Link to comment Share on other sites More sharing options...
MWG Posted September 11, 2012 Author Report Share Posted September 11, 2012 Yes ,Thank you very much. I just sent you the info you requested. Quote Link to comment Share on other sites More sharing options...
MWG Posted November 3, 2012 Author Report Share Posted November 3, 2012 Started a new oil consumption test at another dealership.It will be going in next week for a top up.At 1400km since the last oil change and the oil level is in the middle of the safe zone.If that keeps up there will be no oil on the dipstick and then some at 5000km. Quote Link to comment Share on other sites More sharing options...
redtomatoman Posted November 4, 2012 Report Share Posted November 4, 2012 Good luck. You've been more than patient. You deserve a new engine. Peace. Quote Link to comment Share on other sites More sharing options...
MWG Posted January 19, 2013 Author Report Share Posted January 19, 2013 It's been about 2 months and I've come to the conclusion that Chrysler can't be bothered to help a customer and a employee. So I'am giving up on this crap.I wasted a lot of time and gas traveling back and forth from the dealership to home.Having started a oil consumption test 6 times.There's a auto show on tv in Toronto that I should call in and get there professional opinion.I watched one show where a consumer called in and said his Toyota I think was losing too much oil.The professional said that is way too much to lose and they knew about this "Industry standard" crap.So no more Chryslers for me.Now I know why people buy imports.Thanks Chrysler, I hope the next 100 years you learn how to build a vehicle.Oh and Chrysler knows there's a problem. Quote Link to comment Share on other sites More sharing options...
redtomatoman Posted January 19, 2013 Report Share Posted January 19, 2013 Unbelievable. Sorry man. Best of luck to you. Peace. Quote Link to comment Share on other sites More sharing options...
MWG Posted April 12, 2013 Author Report Share Posted April 12, 2013 I said earlier it wasn't worth having a heart attack over this crap. But I'll be phoning the dealership on Monday.Went in for a oil change today. My wife's going on a trip on the weekend. Just under 2000km before the next scheduled oil change. They pulled the dipstick and of course no oil on it. Maybe a litre in the crankcase. I had them document the findings. Seems to be getting worse. Losing oil faster. I think I'll phone the auto show on CP24 in Toronto on Sunday and get some professional answers on this subject. Quote Link to comment Share on other sites More sharing options...
cmartin79 Posted November 30, 2013 Report Share Posted November 30, 2013 My neighbor bought a used 2010 Journey R/T with 28K miles. It too is losing oil at a high rate. Did MWG get any resolution? I see Dodge support got involved as well. What can be done to remedy this problem? Is new valve guides really the answer? I feel partly responsible as I recommended the Journey to my neighbor. I've had 2 Journeys (on lease and turned in each with 50K miles) with no problems. Any help appreciated. Thanks!!!! Quote Link to comment Share on other sites More sharing options...
MWG Posted December 5, 2013 Author Report Share Posted December 5, 2013 Hi, No resolution. I've moved to far away to visit my dealership to keep up doing the oil consumption over and over again, I heard some people had new engines put in I guess they fought hard for it. Where did you hear about maybe a valve guide issue? It's to bad we can't get a answer. Is it the valve guides? Should I change to a synthetic oil? My car has over 100,000 Km now. Quote Link to comment Share on other sites More sharing options...
redtomatoman Posted December 5, 2013 Report Share Posted December 5, 2013 Sorry to see that this is still going on for you. I hope some of the new members of the forum with more technical knowledge will chime in on your behalf. I would say just start using synthetic oil as you don't really have anything to lose really. Maybe that would help. Good Luck. I'm rooting for you. Peace. Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCACares Posted December 5, 2013 Official Dodge Support Report Share Posted December 5, 2013 Hi, No resolution. I've moved to far away to visit my dealership to keep up doing the oil consumption over and over again, I heard some people had new engines put in I guess they fought hard for it. Where did you hear about maybe a valve guide issue? It's to bad we can't get a answer. Is it the valve guides? Should I change to a synthetic oil? My car has over 100,000 Km now. MGW, I'm sorry to hear you are having these troubles. I would like to look into this for you, please send me your VIN and a brief history of what's been done and which dealers you've visited. I can't promise anything but I may be able to provide you with some answers. Quote Link to comment Share on other sites More sharing options...
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