bew Posted November 9, 2011 Report Share Posted November 9, 2011 Okay my Journey was ordered on July 29 and it still has not been received at the dealership. I checked the status and it is in Fenkell Repair Status - Damage Report for the third time in three weeks. My question to the forum is has anybody else had to wait 100 days for a Journey to make its journey and does anybody have any insight into why a car would have to go into Fenkell Repair Status - Damage Report three times? Thanks in advance for any assistance you can provide. Quote Link to comment Share on other sites More sharing options...
Powdered Toast Man Posted November 9, 2011 Report Share Posted November 9, 2011 Wow, someone should fire that Fenkell guy if he keeps damaging cars! Quote Link to comment Share on other sites More sharing options...
generaltso Posted November 9, 2011 Report Share Posted November 9, 2011 Okay my Journey was ordered on July 29 and it still has not been received at the dealership. I thought they weren't taking orders for 2012 models until September. I know there were a lot of options that were labeled as "late availability". If they took your order in July, it's probably just been sitting and waiting for parts. Some of the parts (like the 8.4 inch screen) supposedly weren't available until November 1st. Quote Link to comment Share on other sites More sharing options...
bew Posted November 9, 2011 Author Report Share Posted November 9, 2011 I thought they weren't taking orders for 2012 models until September. I know there were a lot of options that were labeled as "late availability". If they took your order in July, it's probably just been sitting and waiting for parts. Some of the parts (like the 8.4 inch screen) supposedly weren't available until November 1st. Thanks generaltso. The insight movement report states it was scheduled to build on August 3 but completed and shipped to storage on August 17. It was not actually listed as released from the factory until September 15 and put on a train until Oct 1st so you may be right. That said its the three Fenkell Repair Status - Damage Reports that concerns me more than the actual time. Quote Link to comment Share on other sites More sharing options...
Goaltender Posted November 11, 2011 Report Share Posted November 11, 2011 Thanks generaltso. The insight movement report states it was scheduled to build on August 3 but completed and shipped to storage on August 17. It was not actually listed as released from the factory until September 15 and put on a train until Oct 1st so you may be right. That said its the three Fenkell Repair Status - Damage Reports that concerns me more than the actual time. A Fenkell Repair Status is just that. It means that your shipment was delayed due to some type of damage on the vehicle, whether it was bumped into, creased, damaged by the carrier or what ever... Depending on the severity of the damages / repairs, you have the right to refuse delivery of the vehicle and Chrysler has to sell the vehicle as a USED vehicle... again, depending on the severity of the damages. They also have to inform you of such damages. Sorry to scare you, but, these are the choices you have. Good luck with it. Quote Link to comment Share on other sites More sharing options...
bew Posted November 11, 2011 Author Report Share Posted November 11, 2011 A Fenkell Repair Status is just that. It means that your shipment was delayed due to some type of damage on the vehicle, whether it was bumped into, creased, damaged by the carrier or what ever... Depending on the severity of the damages / repairs, you have the right to refuse delivery of the vehicle and Chrysler has to sell the vehicle as a USED vehicle... again, depending on the severity of the damages. They also have to inform you of such damages. Sorry to scare you, but, these are the choices you have. Good luck with it. Thanks Goaltender, While I will not pretend I believe cars do not get transit damage from the factory to the dealer it is the three times over a two week period in repair status that worries me. Quote Link to comment Share on other sites More sharing options...
Goaltender Posted November 11, 2011 Report Share Posted November 11, 2011 (edited) Thanks Goaltender, While I will not pretend I believe cars do not get transit damage from the factory to the dealer it is the three times over a two week period in repair status that worries me. For the most part, the carriers are pretty good, but believe me, I have seen some pretty disturbing damages to vehicles coming off carriers. Most of the time, they were sent to us for repairs or evaluation. I remember one instance where the carrier driver was unloading a vehicle RIGHT IN OUR LOT and hidn't lowerer the ramp from his truck enough. He backed up off the truck and hit the rear glass and peeled back part of the roof...now THAT was ugly, not only because it was damaged, but because it was a Challenger....the owner was waiting for this thing to arrive after waiting almost 2 months....NOW, there's a pissed off new car owner !! Hope everything works out for you. OH.. did the report say Fenkell repair or Fenkell GLASS...BIG difference... If it's glass, it could just be an issue where an inspector or driver noticed slight damage to any of the glass and it had to be replaced..... Hope this helps. Edited November 11, 2011 by Goaltender Quote Link to comment Share on other sites More sharing options...
bew Posted November 22, 2011 Author Report Share Posted November 22, 2011 Okay Forum sorry I just need to vent... My Journey arrived at the dealer on Nov 11th. However I could not get in touch with the delivery manager for a week when I finally got him on the phone he told me he could not look up my car by name and only could look it up by VIN, strange but okay. When I got home I called him with the VIN and he said yes it is at his dealership which I already knew. We scheduled an appointment five days later which is today; however, three hours before the appointment he left a message on my voice mail saying the keyless ignition was not working correctly and it will be a while before I could pick up the car. Naturally when I called him back he did not pick up. This entire process has been very frustrating. This will be the forth time this so called new car has needed repair before it has been delivered. Quote Link to comment Share on other sites More sharing options...
androidpeter Posted February 8, 2012 Report Share Posted February 8, 2012 Reason to services vehicles :- 1. If you have purchased new vehicle and you are sending for company services 2. If having any kind of damaged 3. If having accident with your vehicle Quote Link to comment Share on other sites More sharing options...
Jerith Posted February 10, 2012 Report Share Posted February 10, 2012 Don't wait for the appointment time. Go in early and walk around. A salesman will approach you and word will get passed on. As for the wait I pulled my hair out watching some ordered vans sitting on "Ramp Compare" for 2 weeks. Late response here though. Sorry Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.