Olaf L. Posted May 5, 2012 Report Share Posted May 5, 2012 Hello everyone! I have not had to post much because my Journey has treated me better than most. Today, however, was the first glitch. When I shifted into reverse the screen for my rear camera just went black. All I can see is the phrase "check entire surroundings" but there is no picture. I got out and checked the obvious (missing, covered in tape, damaged, etc). The unit looks fine from the outside, so I'm dreading its a wiring issue. It's a 2009 SXT AWD with almost 74,000 km so warranty is out of the question. Any suggestions? Quote Link to comment Share on other sites More sharing options...
dirceuximenes Posted May 5, 2012 Report Share Posted May 5, 2012 It happened once to me, I turned off the car, started the car again and again function normally. Quote Link to comment Share on other sites More sharing options...
Olaf L. Posted May 6, 2012 Author Report Share Posted May 6, 2012 Unfortunately that didn't do it. It's been on and off several times since I noticed the problem. I guess it's time to get used to running without it because it sure isn't gonna be worth the hundreds of dollars that the dealer is gonna charge me to repair it. Quote Link to comment Share on other sites More sharing options...
bigtsr Posted May 6, 2012 Report Share Posted May 6, 2012 It may be worth while to just check the wiring as it may have become intermittent because of hatch opening/closing. If it comes and goes most likely cam is good,there can be just wire fatigue involved. 2late4u 1 Quote Link to comment Share on other sites More sharing options...
Dre Posted May 25, 2012 Report Share Posted May 25, 2012 Happened to my 2011 Journey a few months ago. They had to replace the camera but it was covered under warranty. Quote Link to comment Share on other sites More sharing options...
Easy Posted June 13, 2012 Report Share Posted June 13, 2012 I just had this problem on my 2011 Journey R/T within the last couple of days: same symptoms, I got it going again a couple of times by restarting the engine, but then it died completely. I took it to the dealer today and they've replaced the camera under warranty. Thinking back, I remember slamming that liftgate just like I used to do on my old van (that didn't have a back-up camera). Maybe I should be a little more gentle in future. Maybe that's why the high-end SUV-s come standard with power-liftgate... Anyway, that's my $0.02, cheers! Quote Link to comment Share on other sites More sharing options...
capk69 Posted August 28, 2012 Report Share Posted August 28, 2012 This exact problem just happened to me. I take my 2011 Journey LUX AWD to dealer in a couple days with only 9900 miles on it. Quote Link to comment Share on other sites More sharing options...
jerkface Posted September 6, 2012 Report Share Posted September 6, 2012 Good lord, same thing on mine. Same issue as Olaf explained, one day it was black with "check surroundings", worked fine after that but then got progressively worse until it pooched out all together. First time I brought it in they replaced a module in the cabin area, that did not work so they ordered a whole new NAV unit. That did not work either so they ordered a new cam. Still waiting to see if that does it. Love the vehicle but between the electronics and the brakes it's starting to lose it's appeal to me. In hindsight I recall closing the hatch the day I bought it from the dealer when I got home and one of the pumps came free causing the hatch not to close, I popped it back in and it closed fine but maybe that was a sign of potential issues to come. I noticed a couple panels not aligning properly at the tail lamps but I'll put that in another post. Some bad mojo or something. Quote Link to comment Share on other sites More sharing options...
Elmwoodie Posted October 25, 2012 Report Share Posted October 25, 2012 Just happened on my 2010 R/T. 50,000 km and still under warranty. I reached behind the infotainment LCD and felt the wires and gave them a good shove to no avail. Dealership says it is the camera (I do not know that they did any diagnosis other than clean the camera lens while putting on the winter tires today). If I dont post here again, the camera was smoothly replaced and all is well. Other than the rear rotors which now need replacement. arggghhh.. Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCACares Posted October 30, 2012 Official Dodge Support Report Share Posted October 30, 2012 Just happened on my 2010 R/T. 50,000 km and still under warranty. I reached behind the infotainment LCD and felt the wires and gave them a good shove to no avail. Dealership says it is the camera (I do not know that they did any diagnosis other than clean the camera lens while putting on the winter tires today). If I dont post here again, the camera was smoothly replaced and all is well. Other than the rear rotors which now need replacement. arggghhh.. Elmwoodie, Let us know how you make out with the camera and if you need any help, send me a PM. Quote Link to comment Share on other sites More sharing options...
Carguy1709 Posted March 15, 2013 Report Share Posted March 15, 2013 My camera has been working sometimes then going off. But for this whole week its worked fine! Quote Link to comment Share on other sites More sharing options...
walker Posted January 12, 2014 Report Share Posted January 12, 2014 Same thing on our 2012 Journey...Worked fine yesterday and nada today even after several off/ons. It's due for service anyway and should be covered under warranty...Will post when I know something. Quote Link to comment Share on other sites More sharing options...
walker Posted January 14, 2014 Report Share Posted January 14, 2014 Had my Journey in for service today and had the camera checked. Dealer said they found a code of B156D.00, performed needed diagnostics and ordered a replacement cable. It will be a couple of days before that comes in. Hopefully that will fix the problem...We'll see! Quote Link to comment Share on other sites More sharing options...
walker Posted February 1, 2014 Report Share Posted February 1, 2014 Well, yesterday they replaced the suspect cable...Didn't fix the problem. They are ordering new replacement camera now. We can only hope. The camera has returned to operational and then died several times while we waited for the cable. Just before we went back to the dealer's shop for the camera our individual temperature controls went on the blink. The shop fixed that claiming it was a loose connection. before the repair the left control would go up but not down and just the opposite on the right control. Neat having all these hi-tech electronics but it seems they are just problems waiting to happen. Quote Link to comment Share on other sites More sharing options...
walker Posted February 6, 2014 Report Share Posted February 6, 2014 Replacement camera installed and everything is working fine...At least for the moment. It was not working when we took it to the dealer for the new camera and has been performing well ever since...Fingers crossed! Quote Link to comment Share on other sites More sharing options...
George Stampoulos Posted June 18, 2015 Report Share Posted June 18, 2015 Camera stopped working last December, 2014...2009 Dodge Journey R/T dhh3 1 Quote Link to comment Share on other sites More sharing options...
Lobitz68 Posted June 19, 2015 Report Share Posted June 19, 2015 Camera stopped working last December, 2014...2009 Dodge Journey R/T Okay... dhh3 1 Quote Link to comment Share on other sites More sharing options...
dhh3 Posted June 19, 2015 Report Share Posted June 19, 2015 Camera stopped working last December, 2014...2009 Dodge Journey R/T Does your phone still work? Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCACares Posted June 19, 2015 Official Dodge Support Report Share Posted June 19, 2015 Camera stopped working last December, 2014...2009 Dodge Journey R/T George Stampoulos, Welcome to the forum. Have you had the opportunity to trouble shoot? Is this issue outstanding? dhh3 1 Quote Link to comment Share on other sites More sharing options...
Mark Reimer Posted October 17, 2015 Report Share Posted October 17, 2015 Does anyone know what the cost is to replace the camera? My 2011 DJ has 93000kms on it. dhh3 1 Quote Link to comment Share on other sites More sharing options...
bramfrank Posted October 17, 2015 Report Share Posted October 17, 2015 $100 for the part on eBay . . . . can't paste with this browser for some reason, but you can search for 68096254AA using Google AND on eBay. dhh3 1 Quote Link to comment Share on other sites More sharing options...
dhh3 Posted October 17, 2015 Report Share Posted October 17, 2015 I have seen the cameras on ebay for around $250. The whole piece with the licence plate lights has to be replaced. Quote Link to comment Share on other sites More sharing options...
bramfrank Posted October 18, 2015 Report Share Posted October 18, 2015 The entire kit is $250. The part number I provided IS the rear part. And it costs about $100. Quote Link to comment Share on other sites More sharing options...
martyman.geo Posted September 25, 2021 Report Share Posted September 25, 2021 Hi all! It has been almost a year since my last post. My 2015 DJ’s camera stopped working last summer after moving to New Mexico during the heat of the summer. When winter came around and 50degree temperatures hit, the camera started working. Once temps started hitting over 90 degrees this summer, I experienced the flashing screen until it black out with only the words showing “check surroundings” I purchased a replacement camera, checked connections behind the Navi unit and even checked checked the backup camera fuse. All checked out but the camera didn’t work. Earlier this week the temp dropped to 60 degrees and the camera started working. By the afternoon and temps hitting almost 90., the camera went out again. I am at wits end why the camera works in lower temps. This issue did not occur when I lived in California. Oh yes, the dealership said it may be the Navi unit electronics when I asked them during an oil change at the beginning of the year. This is an old thread, but I am hoping someone may have experienced it an has a recommendation to get it working in hot weather. Quote Link to comment Share on other sites More sharing options...
Butch Snyder Posted July 12 Report Share Posted July 12 On 9/25/2021 at 12:06 AM, martyman.geo said: Hi all! It has been almost a year since my last post. My 2015 DJ’s camera stopped working last summer after moving to New Mexico during the heat of the summer. When winter came around and 50degree temperatures hit, the camera started working. Once temps started hitting over 90 degrees this summer, I experienced the flashing screen until it black out with only the words showing “check surroundings” I purchased a replacement camera, checked connections behind the Navi unit and even checked checked the backup camera fuse. All checked out but the camera didn’t work. Earlier this week the temp dropped to 60 degrees and the camera started working. By the afternoon and temps hitting almost 90., the camera went out again. I am at wits end why the camera works in lower temps. This issue did not occur when I lived in California. Oh yes, the dealership said it may be the Navi unit electronics when I asked them during an oil change at the beginning of the year. This is an old thread, but I am hoping someone may have experienced it an has a recommendation to get it working in hot weather. I have a 2018 Journey Crossroad that started doing this same thing. Just this year. Heat, camera, cable? I have no idea.... Quote Link to comment Share on other sites More sharing options...
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