No VR or Phone in 2011 DJ

[redtomatoman]

Anyone have any ideas? Everything else seems to work just no voice command nor phone. Uconnect unit faulty? TIA.

Peace.

[immjg]

Anyone have any ideas? Everything else seems to work just no voice command nor phone. Uconnect unit faulty? TIA.

Peace.

Uconnect is option, you can tell if you have it if you have the phone button on your steering wheel. I think VR only works if you have 8.4 with Navigation.

[redtomatoman]

My 2011 R/T does have uconnect blue tooth and the 8.4 Nav. Both the phone and VR worked last week. Nothing now. I am wondering if anyone has had this issue. If so, what was the solution. I always like to go to the service dept. with a clue.

[DodgeCares]

My 2011 R/T does have uconnect blue tooth and the 8.4 Nav. Both the phone and VR worked last week. Nothing now. I am wondering if anyone has had this issue. If so, what was the solution. I always like to go to the service dept. with a clue.

Red,

There was one TSB that may apply.

NUMBER: 08-008-12 REV. A

GROUP: Electrical

DATE: June 15, 2012

SUBJECT:

FLASH: Hands Free Module Software Enhancements

OVERVIEW:

This Bulletin involves performing a USB service flash of the Hands Free Module (HFM).

MODELS:

2011 (JC) Journey

2011 (LD) Charger

2011 (LX) 300

NOTE: This bulletin applies to vehicles built from December 20, 2010 (MDH 1220XX)

to June 10, 2011 (MDH 0610XX) equipped with UCONNECT VOICE COMMAND

W/BLUETOOTH (sales code RSP, RSQ for international).

SYMPTOM/CONDITION:

The customer may experience the following:

· Revised foreign language translations.

· Complete HFM Lockup, no hands free functionality can be used.

· No start, or drained battery due to HFM keeping bus awake.

· Using Station names to switch channels will take user to the wrong channel.

· Station names added to the Sirius line up after the May 4th are not be recognized.

· HFM does not work and the phone screens cannot be entered into at all.

· If the Emergency and Towing assistance number are modified by the customer after

several ignition cycles they revert back to default number.

· Voice Recognition for Phone book names may not work.

· Voice Recognition may not work at all. Voice Recognition may recover after several

ignition cycles or in some cases Voice Recognition may never recover.

· Phone book download to vehicle system is incomplete. Phone book download may

recover after several ignition cycles.

· Once a call is transferred to handset it cannot be transferred back to vehicle Hands

free system. This issue is intermittent.

· Voice Recognition Satellite commands may not work. Voice Recognition Satellite

commands may recover after several ignition cycles or in some cases may never

recover.

· User can not select Brief or Detailed voice response mode in settings.

· In NAV mode “Call” soft key is not available for Points Of Interest with phone

numbers.

· Hands Free Calls with Audio Muted. Incoming or Outgoing calls are intermittently

muted or muted when making a call via a favorite immediately after ending a call.

· Screen switches to Main Phone screen every time phone connects.

· System may call Emergency without waiting for user to say “Yes” when detailed

prompt modes are active.

· Cannot get into phone mode via Phone soft key after editing emergency number.

[redtomatoman]

Thanks DodgeCares. Already had that applied.

I am currently traveling and I had planned to go for a mountain bike ride in Kingman AZ. On a whim, I just decided to call the local dealer to see what they would say. Amazingly, they got me right in since I was traveling. Went for my bike ride and they fixed it in less than two hours. Awesome! Finished my ride and went to pu my DJ. Couldn't have worked out any better. BTW, they told me that my voice command/Bluetooth module lost connection with the radio. They reset it. Seems to work fine now.

Peace.