Zman Posted February 25, 2013 Report Share Posted February 25, 2013 When I was at the dealership the technician said that if the parts department is given access to order the compass module for you, then you can add it, otherwise the system won't allow you to order it. My vin allows me to order it. That being said, I'm headed back to the dealer to drop my car off and see what REALLY happens. Quote Link to comment Share on other sites More sharing options...
ZedNZ Posted February 25, 2013 Author Report Share Posted February 25, 2013 Sounds like this is a mix of hardware and maybe software. Chris is there a way to tell if everyone is in the same boat, or if some customers may have the compass module but no software, or neither the hardware or software? Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted February 26, 2013 Official Dodge Support Report Share Posted February 26, 2013 The way that I understand it as of now is that if the compass and trip computer is on the build sheet and the sticker it is a software fix. If it is not on the build sheet it is more complicated and they are working on a fix for those vehicles. I will post any information I get. Quote Link to comment Share on other sites More sharing options...
ZedNZ Posted February 26, 2013 Author Report Share Posted February 26, 2013 Thanks again Chris - where is the easiest way to check the build sheet? Would it be on the equipment list on the Dodge Owners site, or somewhere else? Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted February 26, 2013 Official Dodge Support Report Share Posted February 26, 2013 Sales code is LEJ for the trip computer and compass. It is not on your build sheet. If you want the entire build sheet, PM me your email address. Quote Link to comment Share on other sites More sharing options...
Zman Posted February 27, 2013 Report Share Posted February 27, 2013 Baby steps...Today the service manager at my dealership re-re-confirmed that 1) my compass was missing 2) that there were no soft keys to set it up 3) my window sticker indicated that my vehicle HAD a compass and 4) my vehicle build sheet did NOT include a compass. He checked another new Journey Crew on their lot that's identical to mine and it didn't have a compass either. He contacted Chrysler's "STAR" tech support group and created a file on my vehicle. They suggested he pull down the the roof liner and locate the place where the module's supposed to be and insert a module. He's ordering a compass module and will use the car on their lot as the guinea pig early next week. He's still not sure what needs to be done to the display to make sure it allows access to the compas set up features....we'll see. I'll let you know what happens next week. Quote Link to comment Share on other sites More sharing options...
ZedNZ Posted February 28, 2013 Author Report Share Posted February 28, 2013 Mine is going in on Monday for them to take a look - though when I talked to them on the phone they didn't seem to have to many clues about where to start. I'm keen to hear how you get on next week... Quote Link to comment Share on other sites More sharing options...
bigtsr Posted February 28, 2013 Report Share Posted February 28, 2013 The module is located above the headliner in the cargo area. There is a warning in the literature about using magnetic antenna mounts in that area as it will mess up the compass. Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted February 28, 2013 Official Dodge Support Report Share Posted February 28, 2013 Just as an FYI, a solution on this issue is being worked on and a TSB is going to be released on it. I state this so if you do not want the dealership to use your vehicle as a test to get this repair then I suggest waiting for the fix to come out. Right now the time frame listed is some time in April. While that could change, I just wanted to keep everyone updated so you can make an informed decision as to having the dealer attempt the repair now. Quote Link to comment Share on other sites More sharing options...
burgandy25 Posted February 28, 2013 Report Share Posted February 28, 2013 Good work Mr. Chris B! Quote Link to comment Share on other sites More sharing options...
ZedNZ Posted February 28, 2013 Author Report Share Posted February 28, 2013 Thanks for the update Chris - great work!! Any chance you have an update for SMS message support on the iPhone Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted February 28, 2013 Official Dodge Support Report Share Posted February 28, 2013 Unfortunately I do not have an update for that at this point. Quote Link to comment Share on other sites More sharing options...
Zman Posted March 1, 2013 Report Share Posted March 1, 2013 Luckily, in my instance they'll be using a car on their lot to try and identify a solution. Quote Link to comment Share on other sites More sharing options...
webslave Posted March 1, 2013 Report Share Posted March 1, 2013 Ditto on the "Thanks"! Quote Link to comment Share on other sites More sharing options...
Zman Posted March 4, 2013 Report Share Posted March 4, 2013 We're getting close! The service manager from the dealership just called and said that they successfully fixed the Journey on their lot with a software update. I'm going to try to take my vehicle over there this afternoon to get mine taken care of. Quote Link to comment Share on other sites More sharing options...
Zman Posted March 4, 2013 Report Share Posted March 4, 2013 Fixed!!! It turned out to be a pretty simple fix. The compass module was already installed in the car, however, the Infotainment system wasn't configured to acknowledge/control it. The technician flashed an updated version of the software. The compass now displays and the compass calibration option shows up on the monitor. I hope the rest of you have the same good fortune. Good luck! Quote Link to comment Share on other sites More sharing options...
ZedNZ Posted March 4, 2013 Author Report Share Posted March 4, 2013 Thanks Zman - was the compass module listed on your build sheet? Quote Link to comment Share on other sites More sharing options...
Zman Posted March 5, 2013 Report Share Posted March 5, 2013 No. Listed on my window sticker, not on my build sheet. Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted March 5, 2013 Official Dodge Support Report Share Posted March 5, 2013 Fixed!!! It turned out to be a pretty simple fix. The compass module was already installed in the car, however, the Infotainment system wasn't configured to acknowledge/control it. The technician flashed an updated version of the software. The compass now displays and the compass calibration option shows up on the monitor. I hope the rest of you have the same good fortune. Good luck! Good to hear. So your saying with a single flash the compass direction shows up on the EVIC and on the radio? Quote Link to comment Share on other sites More sharing options...
webslave Posted March 5, 2013 Report Share Posted March 5, 2013 Fixed!!! It turned out to be a pretty simple fix. The compass module was already installed in the car, however, the Infotainment system wasn't configured to acknowledge/control it. The technician flashed an updated version of the software. The compass now displays and the compass calibration option shows up on the monitor. I hope the rest of you have the same good fortune. Good luck! Good to hear. So your saying with a single flash the compass direction shows up on the EVIC and on the radio? I'm certainly hoping so... My guys wanted to try it on mine tomorrow, but, we're expecting 6-18" of snow starting this evening through tomorrow (3/5 -6), so, I'm going to take it up on Thursday (3/7) after we get plowed out of the snow. My Journey is in the same boat; listed on window sticker, not on build sheet, that we can see (but, it may be part and parcel of one of the "packages"). I've got my fingers crossed, and I'll keep the forum posted after I go up on Thursday. Hopefully, it is a software issue on the 8.4N that is not allowing / displaying the information from a module that already exists as was the case for ZMAN... Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted March 5, 2013 Official Dodge Support Report Share Posted March 5, 2013 (edited) I am hoping that is the issue. I can see when the TSB is scheduled for release but not what's in it, so it is a little frustrating. Edited March 5, 2013 by DodgeCares Quote Link to comment Share on other sites More sharing options...
Zman Posted March 5, 2013 Report Share Posted March 5, 2013 Correct. Updated software. Temp now displays on the EVIC as well as next to the time at the top of the radio. Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted March 6, 2013 Official Dodge Support Report Share Posted March 6, 2013 Correct. Updated software. Temp now displays on the EVIC as well as next to the time at the top of the radio. Thanks for the info. I was hoping that was the case. Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted March 6, 2013 Official Dodge Support Report Share Posted March 6, 2013 I am posting the TSB that just came out on the issue in case anyone has a dealer that cant find it. NUMBER: 08-012-13GROUP: ElectricalDATE: March 02, 2013 THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSETRANSMITTAL (RRT) 13-016. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN'sHAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION ISAPPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH INTECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OFWARRANTY.THE wiTECH SOFTWARE LEVEL MUST BE AT RELEASE 13.03 OR HIGHER TOPERFORM THIS PROCEDURE.SUBJECT:Compass Display MissingOVERVIEW:This Bulletin involves reconfiguring the vehicle for proper operation of the compass.MODELS:2013 (JC) JourneyNOTE: This bulletin applies to vehicles built between September 20, 2012 (MDH0920XX) and January 11, 2013 (MDH 00111XX).SYMPTOM/CONDITION:The customer may note the compass display is missing in the Electronic VehicleInformation Center (EVIC). The Monroney Label does show this as an option for thevehicle. Quote Link to comment Share on other sites More sharing options...
rolly Posted March 6, 2013 Report Share Posted March 6, 2013 I just got some good news from Denny (DodgeCaresCa) that the TSB for the compass applies to my my 2013 SXT. I'll get it done in 2 weeks when I bring it in for my first oil change. Thanks Denny and Chris!! Good job. Quote Link to comment Share on other sites More sharing options...
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