onecrazyfoo4u Posted March 19, 2013 Report Share Posted March 19, 2013 I have a 2012 Crew 3.6L. Has 24k miles on it now. Haven't had a single problem to date. Starting a few months ago, the vehicle will shudder quite a bit when sitting at idle while in park or in gear. When in neutral, it doesn't happen for some reason. It happens whether the engine is warm or cold. The RPM's don't jump up and down at all, but you can easily feel it sitting inside. No wierd noises or anything. Anybody else experience this? Is there a TSB for this issue? Thanks! Quote Link to comment Share on other sites More sharing options...
bigtsr Posted March 19, 2013 Report Share Posted March 19, 2013 Could it be HVAC components cycling on/off line creating loading? Check air filter! Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted March 20, 2013 Official Dodge Support Report Share Posted March 20, 2013 I have a 2012 Crew 3.6L. Has 24k miles on it now. Haven't had a single problem to date. Starting a few months ago, the vehicle will shudder quite a bit when sitting at idle while in park or in gear. When in neutral, it doesn't happen for some reason. It happens whether the engine is warm or cold. The RPM's don't jump up and down at all, but you can easily feel it sitting inside. No wierd noises or anything. Anybody else experience this? Is there a TSB for this issue? Thanks! There is a STAR case that the dealership should follow when trying to diagnose the issue. It is Case # S1121000011 dated 8/23/11. Quote Link to comment Share on other sites More sharing options...
onecrazyfoo4u Posted March 20, 2013 Author Report Share Posted March 20, 2013 This happens without the HVAC turned on even. Air filter only has 8k miles on it, but I'll check it. What is a STAR case? I've never heard of that before? Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted March 20, 2013 Official Dodge Support Report Share Posted March 20, 2013 A STAR case is created by in house Chrysler techs to help dealer techs get to the bottom certain conditions faster. The case number I have listed refers dealer techs to proceed to diagnose the issue by following certain steps in a detailed order if they cannot easily identify the issue immediately. Any Chrysler dealers service personnel can look up these cases to help them possibly get to the bottom of the issue faster. Quote Link to comment Share on other sites More sharing options...
onecrazyfoo4u Posted March 20, 2013 Author Report Share Posted March 20, 2013 Is there any way you can link the details of this STAR case here? I'd be interested to see what the troubleshooting steps are. I haven't seen this problem in any other threads while searching... Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted March 20, 2013 Official Dodge Support Report Share Posted March 20, 2013 Is there any way you can link the details of this STAR case here? I'd be interested to see what the troubleshooting steps are. I haven't seen this problem in any other threads while searching... Unfortunately, I cannot post STAR case diagnostic procedures as they are considered proprietary information. If it turns into a TSB I will post it, but until then I cannot. Quote Link to comment Share on other sites More sharing options...
onecrazyfoo4u Posted March 20, 2013 Author Report Share Posted March 20, 2013 Thanks for the info. I'll mention the STAR number when I schedule a service visit. Thanks. Quote Link to comment Share on other sites More sharing options...
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