Mcgusto82 Posted February 4, 2014 Report Share Posted February 4, 2014 Sorry to hear that it's now worse. I know it must be frustrating. But yeah, try the lemon law now. Quote Link to comment Share on other sites More sharing options...
Journeyman425 Posted February 5, 2014 Report Share Posted February 5, 2014 I think I have to agree at this point, Debra, that Lemon Law is the next logical step. No one is resolving your problem. Each repair attempt not only fails, but creates additional problems. I am truly sorry - I know how much you want to love this car but cannot. Make them buy it back and replace it with one that you can. Your case appears to be well-documented and should be upheld by the Lemon Laws in your state. Quote Link to comment Share on other sites More sharing options...
Journeyman425 Posted February 15, 2014 Report Share Posted February 15, 2014 Debra - Any updates on what is happening with you and your Journey? Thanks, and please keep me posted when you can. Quote Link to comment Share on other sites More sharing options...
Debra Posted February 17, 2014 Report Share Posted February 17, 2014 I dropped my Journey off at Franklin Dodge Saturday morning. I also talked with them about a trade for a Journey just like mine with no sunroof. I really would like for Chrysler to step up to the plate without me having to start the Lemon Law process. My husband loves the Dodge products and wants me to give them every opportunity to get this problem corrected. He also is wanting to purchase a Durango, but if they can't stand behind my Journey, I feel they will not stand behind any other products. I just refuse to go thru this mess again where I feel nobody at Chrysler cares. I don't need another problem. My patience's are gone!! I am so unhappy at this point I have just gave up! I will keep you updated as to what happens this time. Quote Link to comment Share on other sites More sharing options...
Journeyman425 Posted February 17, 2014 Report Share Posted February 17, 2014 Thanks for the update and please let me know how things turn out. Quote Link to comment Share on other sites More sharing options...
YellowDuck Posted February 17, 2014 Report Share Posted February 17, 2014 In my opinion you have already given them every reasonable opportunity (and then some) to solve the issue. I don't understand your husband's logic - this has gone way beyond what is reasonable, with multiple trips to the dealer, multiple failed repair attempts, even you driving hundreds of miles to another dealer to try to get the problem resolved. This is a *new car* for which you paid tens of thousands of dollars. For Pete's sake just use the power available to you to force them to correct the problem by buying the car back or providing a fair replacement. Quote Link to comment Share on other sites More sharing options...
redtomatoman Posted February 18, 2014 Report Share Posted February 18, 2014 In my opinion you have already given them every reasonable opportunity (and then some) to solve the issue. I don't understand your husband's logic - this has gone way beyond what is reasonable, with multiple trips to the dealer, multiple failed repair attempts, even you driving hundreds of miles to another dealer to try to get the problem resolved. This is a *new car* for which you paid tens of thousands of dollars. For Pete's sake just use the power available to you to force them to correct the problem by buying the car back or providing a fair replacement.Right. If your roof doesn't leak, you may have some time to appreciate your DJ rather than lament the problems. Best of luck to you.Peace. Quote Link to comment Share on other sites More sharing options...
blankenau1979 Posted February 19, 2014 Report Share Posted February 19, 2014 Ok I bought a 2013 R/T 6 months ago fully loaded and am having the same issue first had water coming in behind driver seat out of vents and dvd system now front near dome lights and down pillars both sides have been to dealer 3 times already and was told they cleaned the drains and could not replicate the problem today it was raining and i drove directly to dealer to point out leak service manager promised to get it in again next week and have watr specialist look at it.mind you i waited 4 weeks for this specialist to look at it last time and was told it was spider webs in drain ..4 times i doubt it this is serious flaw and i am asking if dodge cacares could help me out since my dealer cant. Quote Link to comment Share on other sites More sharing options...
Debra Posted February 20, 2014 Report Share Posted February 20, 2014 They are feeding you the same CRAP that I am getting. I brought mine August 2013 and it has been in the shop longer then I have drove it. So far I have talked to 3 different customer service reps at dodge cares, no luck, they have NOT been helpful with getting my Journey fixed. GOOD LUCK! By the way, my Journey is in the shop now waiting for another water specialist to look at it! Quote Link to comment Share on other sites More sharing options...
redtomatoman Posted February 21, 2014 Report Share Posted February 21, 2014 They are feeding you the same CRAP that I am getting. I brought mine August 2013 and it has been in the shop longer then I have drove it. So far I have talked to 3 different customer service reps at dodge cares, no luck, they have NOT been helpful with getting my Journey fixed. GOOD LUCK! By the way, my Journey is in the shop now waiting for another water specialist to look at it!Work to have dodge buy your Journey back. Lemon Law. . . Water specialist? Really? Sounds weird to me. Peace. Quote Link to comment Share on other sites More sharing options...
redtomatoman Posted February 21, 2014 Report Share Posted February 21, 2014 They are feeding you the same CRAP that I am getting. I brought mine August 2013 and it has been in the shop longer then I have drove it. So far I have talked to 3 different customer service reps at dodge cares, no luck, they have NOT been helpful with getting my Journey fixed. GOOD LUCK! By the way, my Journey is in the shop now waiting for another water specialist to look at it!Work to have dodge buy your Journey back. Lemon Law. . . Water specialist? Really? Sounds weird to me. Peace. Quote Link to comment Share on other sites More sharing options...
larryl Posted February 21, 2014 Report Share Posted February 21, 2014 I wonder where they fly the Water Specialist in from? A rain forest somewhere? They are running out of excuses and stories with this one why not admit that its toast and time for the crusher Quote Link to comment Share on other sites More sharing options...
Journeyman425 Posted February 22, 2014 Report Share Posted February 22, 2014 I'm not defending these two dealers, but I would like to present another side of a story if I may... Years ago at my last job, there was a indeed a "water leak specialist" that my store used to sublet stubborn water leaks to. This individual used to travel from dealer to dealer with his own tools and equipment, only using the shop's wash bay or outside hose for water testing purposes. All he did was repair water leaks, and as such billed himself as a "specialist". Back then, vehicle assembly quality was not as good as it is now and often times there were missing welds, poorly seated weatherstrips and ill-fitting body panels that would allow water into vehicles in all sorts of places. Finding these leaks was often tedious and time-consuming, so it was simply easier to sublet the job to the water leak guy - and often less expensive, too. He sometimes used a powder that would mix with the water and leave a trail which would lead to the leak source, much like oil and transmission fluid dyes added to engines and transmissions help trace fluid leak sources. Nowadays, water leaks are far less common and easily handled by shop technicians, at least at my shop. In all likelihood, these dealerships are placating the customers by buying time using the "leak specialist card". Not sure if these dealerships still sublet to an outsider or if they have someone who is more proficient at leak repair than another. But at one time, the "leak specialist" did, in fact, exist! Quote Link to comment Share on other sites More sharing options...
redtomatoman Posted February 22, 2014 Report Share Posted February 22, 2014 Huh. . . I learned something. I have always steered clear of sun roofs because of my fear of leaks. My wife's Saturn has been leak free since 2006 though. I think bad luck is the cause of most leaks nowadays. Peace. Quote Link to comment Share on other sites More sharing options...
Journeyman425 Posted February 23, 2014 Report Share Posted February 23, 2014 (edited) Back in the day of my above story, most of the water leaks this guy repaired were not sunroof leaks. Lots of water coming in through windshield cowls and gaps between the front doors and a-pillars, Lots of firewall leaks as aftermarket alarms and stereos were popular modifications. Sunroofs were a lot less common as a feature, but were not as often the cause. Most, in fact, were not. I have been very fortunate with my sunroofs. I've owned six cars including the Journey with sunroofs and they have not leaked. Even so, I was hesitant to order our Journey with a roof due to the number of leaks I have seen due to clogged drains. So far, it has been OK. I *might* take it to the car wash tomorrow for the first time (I have only hand washed it so far). We'll see... Edited February 25, 2014 by Journeyman425 Quote Link to comment Share on other sites More sharing options...
Daycare mom Posted February 24, 2014 Report Share Posted February 24, 2014 I am happy to say that Chrysler has replaced my 2013 Journey with their buy back program. We received a call on January 3rd that they were replacing it. We finally took delivery yesterday. We decided to go with a 2014 Durango instead of a Journey. We did not get a sunroof this time. We weren't taking any chances with a sunroof. All of you that are having issues with your Journey please contact Chrysler and they will start a claim. They were wonderful and kept checking in with us every time the Journey was in for service to make sure we were up to date on the status. When the Journey was there for 6 weeks they even gave us a car payment. Do not go through a lemon law. Please feel free to contact me with any questions. Quote Link to comment Share on other sites More sharing options...
larryl Posted February 24, 2014 Report Share Posted February 24, 2014 Glad to hear this Quote Link to comment Share on other sites More sharing options...
Debra Posted March 10, 2014 Report Share Posted March 10, 2014 (edited) GREAT NEWS! I am happy to say that Chrysler is buying my 2013 Journey back with their buy back program. I received a call that my sunroof can not be repaired, so they are finally replacing my Journey. I have requested a Journey just like mine or better with no sunroof. I am not taking any chances this time. Wanted to share the good news this morning and also thank each and everyone of you for all of your support. You guys have been great! Thank you Franklin Dodge for all of your help also. Edited March 10, 2014 by Debra zmttoxics and rolly 2 Quote Link to comment Share on other sites More sharing options...
rolly Posted March 10, 2014 Report Share Posted March 10, 2014 Congratulations!!!!!! Now you'll be able to enjoy a great vehicle- good for you. zmttoxics 1 Quote Link to comment Share on other sites More sharing options...
bigtsr Posted March 11, 2014 Report Share Posted March 11, 2014 That's the way the process should happen - too bad it's not the norm. zmttoxics 1 Quote Link to comment Share on other sites More sharing options...
Journeyman425 Posted March 11, 2014 Report Share Posted March 11, 2014 Debra - you are finally getting what you deserve - a car that you can love. It's a shame that you had to go through so much stress to get to this point, but at least the company is seeing your side of things and making way for you to have peace and a chance to love your Journey like most of us here are doing. Please keep us posted on the progress and maybe post a picture or two of your *new* new ride! Debra 1 Quote Link to comment Share on other sites More sharing options...
Debra Posted March 11, 2014 Report Share Posted March 11, 2014 I had the dealer to find a Journey just like mine with no sunroof. I loved the Journey! I am finally so excited, I can't wait to get it! I will let you know as soon as I get it. Again, thanks for all of you that supported me in this process. Quote Link to comment Share on other sites More sharing options...
Windancer Posted March 11, 2014 Report Share Posted March 11, 2014 (edited) I had the dealer to find a Journey just like mine with no sunroof. I loved the Journey! I am finally so excited, I can't wait to get it! I will let you know as soon as I get it. Again, thanks for all of you that supported me in this process. Such a shame this incident came to this, it is not something anyone should have to endure. Chrysler should be very happy that she got another Journey and not something else, the bad publicity about this incident they received here is really irreparable, and if it becomes more common knowledge on the internet, even worse. Personally I am very happy with my 2010 Journey and it's sunroof. I have been very fortunate with it, it is very weatherproof and has never leaked, but for Chrysler to not acknowledge or take responsibility for this IMO is a huge mistake. Just my personal opinion........ Terry Edited March 11, 2014 by Windancer Quote Link to comment Share on other sites More sharing options...
Journeyman425 Posted March 12, 2014 Report Share Posted March 12, 2014 Such a shame this incident came to this, it is not something anyone should have to endure. Chrysler should be very happy that she got another Journey and not something else, the bad publicity about this incident they received here is really irreparable, and if it becomes more common knowledge on the internet, even worse. Personally I am very happy with my 2010 Journey and it's sunroof. I have been very fortunate with it, it is very weatherproof and has never leaked, but for Chrysler to not acknowledge or take responsibility for this IMO is a huge mistake. Just my personal opinion........ Terry Terry, you are absolutely right. Chrysler is very fortunate to have been able to retain her as a customer. The root of most of her issue, IMO, is her selling dealership. They made a couple of half-assed attempts at repair, made the car worse and ultimately drove her to another, far away dealership. They don't deserve anyone's business for treating a customer that way. Hat's off to Franklin Dodge for accepting a customer with a car they did not sell, whose repair was already botched multiple times, and for accomodating her in the buyback process. It's not a moneymaker for them, trust me. But by doing so, perhaps they have earned her future business. She should not have had to endure the kind of stress that she has been put through; right on about that. If her new car proves to be reliable and problem-free, and if Franklin Dodge continues to do the right thing by her, then perhaps Chrysler may save face. It might be too late. Time will tell. Debra and Windancer 2 Quote Link to comment Share on other sites More sharing options...
YellowDuck Posted March 13, 2014 Report Share Posted March 13, 2014 Wow - I am so delighted to hear that this has been finally resolved. It was kind of stressing me out. I have never yet opened the sunroof on ours (winter)...and now I am kind of afraid to try! Quote Link to comment Share on other sites More sharing options...
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