UConnect is freezing up

[jhesse78]

The Uconnect on my 2010 Dodge is freezing up and it takes about 10 minutes for it to restart itself and then it works fine for about 10 or 15 minutes and freezes up again.When it freezes the radio, navigation system and media system all freezes. Does anyone know why this is doing this or how I can fix this.

Edited December 19, 2013 by jhesse78

[Journeyman425]

Not finding anything on DealerConnect that exactly matches your issue, but please make sure your radio software is at its latest release. This bulletin may apply to you:

Radio Locks Up

OVERVIEW:

REN and REZ Radio Lock Up. Flash Radio with DVD Update Disc

MODELS:

2010 (D1) Ram Truck (3500 Pick Up)

2010 (DJ) Ram Truck (2500 Pick Up)

2009 - 2010 (DS) Ram Truck (1500)

2008 - 2009 (HB) Durango

2008 - 2009 (HG) Aspen

2008 - 2010 (JC) Journey

2007 - 2010 (JK) Wrangler

2007 - 2010 (JS) Sebring/Avenger/Sebring Convertible

2007 - 2010 (KA) Nitro

2008 - 2010 (KK) Liberty

2008 - 2010 (LC) Challenger

2008 - 2010 (LX) 300/ 300C, Charger

2009 - 2010 (MK) Patriot

2008 - 2010 (ND) Dakota

2008 - 2010 (PM) Caliber

2008 - 2010 (RT) Town & Country/Grand Caravan

2008 - 2010 (WK) Grand Cherokee

2008 - 2010 (XK) Commander

NOTE: This bulletin applies to vehicles equipped with a Hard Drive Radio (sales

code REN, REZ).

SYMPTOM/CONDITION:

The customer may complain that the radio will not change stations or frequency

intermittently. The only function that will be available is volume control.

NUMBER:

08-014-10

GROUP:

Electrical

DATE:

June 29, 2010

DIAGNOSIS:

This condition may only happen on one radio station. If condition can not be duplicated,

perform the repair as described below only if the customer has this complaint.

PARTS REQUIRED:

Qty. Part No. Description

(1) 68069569AA Update Disc

NOTE: 1 Disc will flash all radios requiring the update.

REPAIR PROCEDURE:

1. Insert the key and turn the ignition to the ON position. TURN THE RADIO ON.

2. Insert the update disc into the radio.

3. The radio will read the contents of the disc and will prompt the user to select "Yes" or

"No". This may take a few minutes.

4. If the current radio software number is the same as the update software number, no

further action is required. Go to step 7.

5. If the current radio software number is lower than the update software number, select

''Yes''. The radio will perform the update without any further user input.

NOTE: ONCE THE UPDATE HAS BEGUN, DO NOT TURN THE VEHICLE OFF AND DO

NOT TOUCH THE RADIO!

6. Several different screens will appear during the update process which may take about

5-12 minutes. Once the update is complete, the radio will return to the normal user

screens.

NOTE: Wait for the radio to re-read the disc

7. The current radio software number should now match the update CD software

number. If this is correct, select ''No'' to return the radio to the normal user screens.

8. Eject the disc, close the radio screen and remove the key from the ignition.

POLICY:

Reimbursable within the provisions of the warranty.

TIME ALLOWANCE:

Labor Operation

No:

Description Amount

08-60-02-A4 Check Software Level© 0.2Hrs.

08-60-02-A5 Check and Update Software © 0.3Hrs.

FAILURE CODE:

FM Flash Module

08-014-10 -2-