cart7881 Posted January 28, 2014 Report Share Posted January 28, 2014 Just returned from a very pleasant visit to the local Dodge Dealer for the first five year warranty inspection. Haven't been back to this Dealer since the Journey was purchased there on Feb 14, 2009. This is the first vehicle that we have owned that came with a Lifetime Powertrain Warranty, so I wasn't quite sure how to handle it. I have maintained it according to the Maintenance Schedule and kept all of the receipts for oil filters, oil, air filters and coolant. When I presented them to the Service Adviser he politely told me that they were not required! Cool! He asked me if I needed an oil change and I told him that I had just changed it in December. No problem! He then told me that the vehicle had an open Recall for the door wiring harness. I told him that I had already done the Recall (K07) myself, in November. He didn't even question me about that!! An hour later and I was out the door with the required inspection complete. No charge for the inspection and no pressure to add work. This Dealer, Spitzer Autoworld is not one of the many Dealer chains that occupy this area and constantly bombard you with loud ridiculous commercials. They were here when I arrived here 38 years ago and I think they are part of a family of like named Dealerships, mostly located in the midwest. I will, of course, continue to follow the Maintenance Schedule in the book. Six month oil changes seem like a bit excessive, but my wife doesn't drive the Journey that much, so it is probably for the best. Got 750 miles on the last oil!! jkeaton 1 Quote Link to comment Share on other sites More sharing options...
jkeaton Posted January 28, 2014 Report Share Posted January 28, 2014 Excellent service there! Quote Link to comment Share on other sites More sharing options...
Addicted to Dodge Posted January 28, 2014 Report Share Posted January 28, 2014 That's great, I also have the Lifetime Powertrain Warranty on my Ram. I plan on keeping it my whole life. So I hope they are serious!! Great dealer story BTW. Quote Link to comment Share on other sites More sharing options...
cart7881 Posted January 28, 2014 Author Report Share Posted January 28, 2014 I am particularly impressed with the coverage. For the engine, it covers the water pump, timing belt and serpentine belt tensioner, along with all other internal components. The coverage for the Front Wheel Drive includes the axle shaft assemblies, constant velocity joints and boots. These are some of the more potential trouble areas for vehicles. Quote Link to comment Share on other sites More sharing options...
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