Blackout Posted February 23, 2014 Report Share Posted February 23, 2014 (edited) Hey BOYS, Good Morning I was trying to use my NAV on my Journey which has worked in the past and today it says cant UNLOCK MAPS? Any ideas why? Edited February 23, 2014 by Blackout Quote Link to comment Share on other sites More sharing options...
Derek Dedman Posted August 2, 2014 Report Share Posted August 2, 2014 Hi! Wondering what ended up being the problem? THis just happened to my 2013 Journey....thanks Quote Link to comment Share on other sites More sharing options...
larryl Posted August 2, 2014 Report Share Posted August 2, 2014 Had to replace my unit because of same problem it's not repairable 13 Crew Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCACares Posted August 6, 2014 Official Dodge Support Report Share Posted August 6, 2014 Hi! Wondering what ended up being the problem? THis just happened to my 2013 Journey....thanks Derek Dedman, Welcome to the forum! Sounds like the other member had his unit replaced altogether, what ended up happening with your DJ? Quote Link to comment Share on other sites More sharing options...
Blackout Posted February 22, 2015 Author Report Share Posted February 22, 2015 Hi DodgeCACares, Everything been great for a year with my Navigation until today it says Cant Unlock Maps I Guess Back to the DEALER again to get my stereo replaced! What a headache this is becoming to be Quote Link to comment Share on other sites More sharing options...
larryl Posted February 23, 2015 Report Share Posted February 23, 2015 I'm getting my second one replaced this week Cant unlock maps is the display of death Quote Link to comment Share on other sites More sharing options...
Blackout Posted February 24, 2015 Author Report Share Posted February 24, 2015 What a headache eh? @ Larryl Quote Link to comment Share on other sites More sharing options...
larryl Posted February 24, 2015 Report Share Posted February 24, 2015 Looks like it's turning out to be a useless expensive option not being fixed when the warranty expires Quote Link to comment Share on other sites More sharing options...
bramfrank Posted February 24, 2015 Report Share Posted February 24, 2015 Have you dealers tried re-installing the maps? Perhaps they became corrupted. Quote Link to comment Share on other sites More sharing options...
larryl Posted February 24, 2015 Report Share Posted February 24, 2015 Yes they did cost me $118 to tell me it was broken Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCACares Posted February 24, 2015 Official Dodge Support Report Share Posted February 24, 2015 Hi DodgeCACares, Everything been great for a year with my Navigation until today it says Cant Unlock Maps I Guess Back to the DEALER again to get my stereo replaced! What a headache this is becoming to be Blackout, Sorry to hear some issues have continued. Have you had the opportunity to share this with your dealer yet? Perhaps there is an easy fix available. Keep us posted if you can. Quote Link to comment Share on other sites More sharing options...
Blackout Posted February 25, 2015 Author Report Share Posted February 25, 2015 @DodgeCACares, I made a phone call to them on Monday this week and I have an appointment booked for this weekend to have it checked out. I did express my feelings to them and they are aware im not happy. Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCACares Posted February 25, 2015 Official Dodge Support Report Share Posted February 25, 2015 @DodgeCACares, I made a phone call to them on Monday this week and I have an appointment booked for this weekend to have it checked out. I did express my feelings to them and they are aware im not happy. Blackout, Thanks for the update. Keep the Service Manager involved if you run into troubles as he/she will have the authority to make things happen. Let me know if you need me to reach out to the dealer for further handling. Quote Link to comment Share on other sites More sharing options...
Blackout Posted February 25, 2015 Author Report Share Posted February 25, 2015 Thank you @DodgeCACares! I greatly appreciate that. They treat me very well at the dealership I've been going to. I guess will see what happens! I'll keep you in touch! I'm glad I have the gold plan for warranty! Quote Link to comment Share on other sites More sharing options...
larryl Posted February 26, 2015 Report Share Posted February 26, 2015 I also have the Gold plan and to pay the dealer to tell me it was broken and it was the 2nd unit Quote Link to comment Share on other sites More sharing options...
bramfrank Posted February 26, 2015 Report Share Posted February 26, 2015 Your Journey is under warranty - why in the world would the dealer charge you for anything (including the map)? After all, it was part of the diagnostic process. Quote Link to comment Share on other sites More sharing options...
Blackout Posted February 26, 2015 Author Report Share Posted February 26, 2015 I havent paid anything im under warranty still my vehicle only has 29thousand KM Quote Link to comment Share on other sites More sharing options...
bramfrank Posted February 26, 2015 Report Share Posted February 26, 2015 My comment was aimed at Larryl Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCACares Posted February 26, 2015 Official Dodge Support Report Share Posted February 26, 2015 Thank you @DodgeCACares! I greatly appreciate that. They treat me very well at the dealership I've been going to. I guess will see what happens! I'll keep you in touch! I'm glad I have the gold plan for warranty! Blackout, Anytime! All the best as well. Quote Link to comment Share on other sites More sharing options...
larryl Posted February 26, 2015 Report Share Posted February 26, 2015 They had to apply the updates and thats what I was charged for even though it did nothing a joke I agree Quote Link to comment Share on other sites More sharing options...
Blackout Posted February 27, 2015 Author Report Share Posted February 27, 2015 Larryl, you shouldnt be charged for anything brother you have warranty that's what the warranty is for. You might want to change dealerships your dealing with because that is a first for me to hear that I would of lost it on them if they charged me. Quote Link to comment Share on other sites More sharing options...
Blackout Posted February 27, 2015 Author Report Share Posted February 27, 2015 @DodgeCACares, Greatly appreciate the assistance! Will keep you in touch Quote Link to comment Share on other sites More sharing options...
kboy00 Posted February 27, 2015 Report Share Posted February 27, 2015 They replaced my entire radio unit when that happened to me on my 2014 Journey R/T. It happened about one year after purchase date. Quote Link to comment Share on other sites More sharing options...
bramfrank Posted February 27, 2015 Report Share Posted February 27, 2015 You know, the timing is VERY suspicious - it would seem to appear that some units die at the one year point - who knows what combination of features/settings are key? We are not privy to the rate of failure nor do we know if other vehicles with RB5 radios have the same problem or whether it is an interaction between the GPS and Sirius applications, but it SHOULD be a priority to resolve. Altogether too many companies are completely lackadaisical about software that isn't in the mission critical arena - they make their clients guinea pigs and beta testers because they are too lazy or incompetent to properly and fully test what they write - now we have hackable cars and all sorts of reliability issues. It seems to me that Chrysler needs to red flag the problem - it sounds like a fatal software flaw and is going to get very expensive for the company - and after the basic warranties are up will probably end up the subject of a class action suit. I don't know about the US, but there is no statute of limitations or warranty exceptions for latent defects - Chrysler would lose this one big time it that's what the story is. They don't tell you what they changed in the firmware updates, but if it's been fixed with the mid 2014 release and they didn't make it mandatory, that's a shame. I will be updating mine this weekend, just in case. Quote Link to comment Share on other sites More sharing options...
larryl Posted February 27, 2015 Report Share Posted February 27, 2015 But the updates didn't fix mine thats the joke about it-paid $118 to tell me its broken Quote Link to comment Share on other sites More sharing options...
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