GET CARTER Posted July 30, 2014 Report Share Posted July 30, 2014 Hey everyone, So recently we now have about 74,000km on our 2012 Journey RT AWD and everything has been great with it until last week when the bluetooth/phone screen was having issues. If you go to the touch screen and try to use the phone it says *please wait while initializing* but it never actually does. You can not cancel, dial, or do anything with the phone. If I push any command buttons it will do nothing. Also the navigation does not work correctly as well, it will show me the turns etc but will not voice them. I have disconnected the battery and let it sit for a little bit and then connect again, after doing so everything works for a brief period of time and than back to the exact same thing. I have disconnected the battery 4 times doing this hoping it would just keep working but no luck. Now that im out of warranty the dealer does not even want to try and help me out over the phone, I need to bring it in for them to diagnose it (they are an hour away from me) I also asked to see if they have had any problems like this before etc but they just keep saying they will need to look at it first. Any help would be amazing! Quote Link to comment Share on other sites More sharing options...
redtomatoman Posted July 31, 2014 Report Share Posted July 31, 2014 The are several TSBs that may cover your issues. Where is DodgeCares lately?!? I would PM DodgeCares. That's who can research your issue and direct you towards helpful TSBs. TSBs help your service dept as well. Good luck. Uconnect is cool when it works but buggy. Peace. Quote Link to comment Share on other sites More sharing options...
GET CARTER Posted August 3, 2014 Author Report Share Posted August 3, 2014 The are several TSBs that may cover your issues. Where is DodgeCares lately?!? I would PM DodgeCares. That's who can research your issue and direct you towards helpful TSBs. TSBs help your service dept as well. Good luck. Uconnect is cool when it works but buggy. Peace. I looked up my vin on mitchell on demand but did not see any tsb's for this issue. I will send dodgecares a message and see if he can help. Thank you. Quote Link to comment Share on other sites More sharing options...
dhh3 Posted August 14, 2014 Report Share Posted August 14, 2014 You have to disconnect the battery for at least 1/2 hour if the problem is radio related. Not sure how long you waited. Quote Link to comment Share on other sites More sharing options...
bigtsr Posted August 14, 2014 Report Share Posted August 14, 2014 I have an opinion with regards to DodgeCares (US) and it's only my opinion mind you. Firstly if I am right the position is being held at the moment by a competent female employee if you follow the progression in the posts from the beginning of the original posts and her name appears to be Regina. I would say she likely does not own a DJ therefore can only represent what she was shown/instructed to do within the framework of customer service policy. I think she inherited the job and is dealing with it as just that by making an honest effort. Quote Link to comment Share on other sites More sharing options...
GET CARTER Posted August 15, 2014 Author Report Share Posted August 15, 2014 I brought the journey in the dealer and they came back saying that the *telematics module* is not responding when they try to read it etc. So first step is to replace this module. Dodge/Chrysler canada will not cover the part nor will uconnect. The part is $700 before programming and install. So right now the infotainment is pretty much useless other than music. Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCACares Posted August 19, 2014 Official Dodge Support Report Share Posted August 19, 2014 I brought the journey in the dealer and they came back saying that the *telematics module* is not responding when they try to read it etc. So first step is to replace this module. Dodge/Chrysler canada will not cover the part nor will uconnect. The part is $700 before programming and install. So right now the infotainment is pretty much useless other than music. GET CARTER, Sorry to hear your having this issue with your DJ. Is this an out of warranty situation? Can you post back with your current kilometers and which dealer you are working with? Quote Link to comment Share on other sites More sharing options...
Windancer Posted August 19, 2014 Report Share Posted August 19, 2014 her name appears to be Regina. You mean "The Vacation Capital of Canada"....... Terry Quote Link to comment Share on other sites More sharing options...
bigtsr Posted August 19, 2014 Report Share Posted August 19, 2014 Yes the only place with the life size statue of Gene Simmons wife Shannon, a real Regina girl. Quote Link to comment Share on other sites More sharing options...
Windancer Posted August 20, 2014 Report Share Posted August 20, 2014 Yes the only place with the life size statue of Gene Simmons wife Shannon, a real Regina girl. no that must be Saskatoon , Shannon is from Saskatoon....... terry Quote Link to comment Share on other sites More sharing options...
tricaravan Posted January 22, 2015 Report Share Posted January 22, 2015 2012 Journey that lost Bluetooth capabilities last fall. I assumed that it was my phone but then all phones in the family disconnected and now I see that this is a common problem. How can a simple system like Bluetooth connection die. Surely the UConnect warranty is greater than 2 years. Afraid to even ask the dealer. Quote Link to comment Share on other sites More sharing options...
dhh3 Posted January 23, 2015 Report Share Posted January 23, 2015 I do not know how far past the end of his warranty, but if he is still close he could barter for a 50/50 deal. If the Dealer has good CS, they may go along with it. Quote Link to comment Share on other sites More sharing options...
bramfrank Posted January 23, 2015 Report Share Posted January 23, 2015 Bumper to bumper warranty is 3 years/60,000 km - so yes, longer than 2 years. And given the cost of the electronic stuff in these vehicles you might want to consider buying an extended warranty FROM CHRYSLER if you plan to keep the vehicle for longer than this. Pricing for these warranties IS negotiable, but quite expensive for us Canuks, even after negotiating. Quote Link to comment Share on other sites More sharing options...
redtomatoman Posted January 23, 2015 Report Share Posted January 23, 2015 And given the cost of the electronic stuff in these vehicles you might want to consider buying an extended warranty FROM CHRYSLER if you plan to keep the vehicle for longer than this. Pricing for these warranties IS negotiable, but quite expensive for us Canuks, even after negotiating. This is the exact reason I bought the extended warranty. Cheaper the earlier you purchase it. I paid $2500ish usd. I figure I bought all the technology, I might as well keep it working, right? Peace. Quote Link to comment Share on other sites More sharing options...
dhh3 Posted January 23, 2015 Report Share Posted January 23, 2015 Out of curiosity, why are EWs more expensive in the Great White North? Quote Link to comment Share on other sites More sharing options...
Lobitz68 Posted January 23, 2015 Report Share Posted January 23, 2015 Out of curiosity, why are EWs more expensive in the Great White North? Everything is more expensive in Canada... A case of beer is like $50!! I have a buddy who moved to MN to go to school and I love going to the bar with him. No matter how high the tab is, he always wants to pick it up because it is so cheap compared to back home. Ha! Quote Link to comment Share on other sites More sharing options...
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