Rental reimbursement for engine repair

[aukfan33]

2012 dodge Journey

I had the left cylinder head replaced (under power train warranty) due to a p0302 MIL which has been a common manufacturing problem with many of the 2011 and some 2012 DJs. Has anyone whose had major engine work been able to get reimbursed for cost of rental while your DJ was in the shop? If so, what did you have to do? Already spoke with both the dealer and corporate and received no approval. Doesn't seem fair to have the consumer pay for a manufacturer problem. There is also a RRT for this ame issue

Not a recall, an RRT (Rapid response transmittal) .....dealers are supposed to run the vin any time you in for service, and do any of these that show up. Not a common thing. Good for customer satisfaction.It was PCM flash update for false codes

Flash: MIL Illumination P0441, P0300, P0301, P0302, P0303, P0304, P0305, P0306,

P0420, P0430, P113D, P113E, P0133, P0153

OVERVIEW:

This bulletin involves selectively erasing and reprogramming the Powertrain Control

Module (PCM) with new software.

MODELS:

2012 (JC) Journey

**2012 (JS) 200/Avenger**

NOTE: This bulletin applies to **JC** vehicle equipped with a 3.6L engine (sales

code ERB) built before November 15, 2011 (MDH 1115XX) or **JS vehicle

equipped with a 3.6L engine (sales code ERB) built before December 16, 2011

(MDH 1116XX).**

SYMPTOM/CONDITION:

The customer may experience a MIL illumination. Upon further investigation the

NUMBER:

18-004-12

GROUP:

Vehicle Performance

DATE:

January 28, 2012

Technician may find that any of the following Diagnostic Trouble Codes have been set.

a.

P0441 - Evap Purge System Performance

b.

P0420 - Catalyst Efficiency (Bank 1)

c.

P0430 - Catalyst Efficiency (Bank2)

d.

P0133 - O2 Sensor 1/1 Slow Response

e.

P0153 - O2 Sensor 2/1 Slow Response

f.

P0300 - Multiple Cylinder Misfire

g.

P0301 - Cylinder 1 Misfire

h.

P0302 - Cylinder 2 Misfire

i.

P0303 - Cylinder 3 Misfire

j.

P0304 - Cylinder 4 Misfire

k.

P0305 - Cylinder 5 Misfire

l.

P0306 - Cylinder 6 Misfire

m.

P113D - O2 Sensor 1/1 Slow Response (High Frequency)

n.

P113E - O2 Sensor 2/1 Slow Response (High Frequency)

Updating the software will correct the conditions listed above.

DIAGNOSIS:

Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in

TechCONNECT, verify all engine systems are functioning as designed. If DTC's other then

the ones listed above are present record them on the repair order and repair as necessary

before proceeding further with this bulletin.

If a customers VIN is listed in VIP or your RRT VIN list, perform the repair. For all other

customers that describe the symptom/condition or if the technician finds the DTC, perform

the Repair Procedure.

PARTS REQUIRED:

Qty. Part No. Description

1 04275086AD Label, Authorized Modification

REPAIR PROCEDURE:

NOTE: Install a battery charger to ensure battery voltage does not drop below 13.2

volts. Do not allow the charging voltage to climb above 13.5 volts during the

flash process.

NOTE: If this flash process is interrupted/aborted, the flash should be restarted.

1. Reprogram the PCM with the latest software. Follow the detailed service procedures

available in DealerCONNECT/TechCONNECT, Refer To Group 8 - Electrical >

Electronic Control Modules - Service Information > Module - Powertrain Control >

Standard Procedures > PCM/ECM Programming.

2.

After PCM reprogramming, Clear any DTC's that may have been set in other

modules due to reprogramming. The wiTECH application will automatically present all

DTCs after the flash and allow the tech to clear them

Edited August 3, 2014 by aukfan33

[redtomatoman]

I had my cam phasers replaced. The entire repair took about a week and my dealer just gave me one of their dealership cars during the repair. I thought that was cool. No rental hassles.

Peace.

[aukfan33]

I was told they were out of loaners when I dropped off the DJ

[jkeaton]

If they have loaners and are out, I'm sure they would workk with you. You might have to press the issue.

[2late4u]

look in your owners manual i believe it says if the covered repair takes overnite they will provide a rental during your repair. check it out or google it....

[DodgeCares]

I was told they were out of loaners when I dropped off the DJ

Did you rent a vehicle on your own and how long was the vehicle down for the repair?

[bramfrank]

My reply to 'we're out of loaners' would have been to 'call me back when you have some and we'll do this at that time'.

[Lobitz68]

I believe that if you get a loaner on your own they only reimburse a certain amount per day. Every dealer I've ever had has had their own rentals and I've never had that issue. Warranty should cover it in detail.

[onecrazyfoo4u]

I fought it big time when I had my cylinder head replaced. They first said they would cover the rental for 3-4 days and nicely drove me over to the rental place. As I'm filling out my paperwork for the rental, the dealer calls and says they can no longer cover it. Well there's nothing I could do, I had to pay the $200 outright for the rental. I fought with the service manager after I picked up the rental and when I picked up my DJ after the repair. The A-holes never covered anything on the rental for the warranty covered repair. Stupid dealer. But there was nothing I could do, I needed a vehicle to get to work each day. And I live 50 miles away from the dealer.

I think it's dealer specific if they choose to cover the rental or not.

[aukfan33]

Did you rent a vehicle on your own and how long was the vehicle down for the repair?

Rented a vehicle from Enterprise from Monday to Friday costing $199.00. DJ was dropped off Monday and picked up Friday. Was told by someone I'm assuming was Peterson's Dodge service manager after pressing the issue that he'd have his boss call corp to request reimbursement but they never called me back as promised. Spoke with cust serv rep at corporate named Jessica who informed me that the dealership would have to cover this.

[2late4u]

i called my sales friend at my dealership about warranty info and he said under the reg 3/36k they dont have to provide a rental car but if you have a extended warranty they do provide a rental. when i asked why i was provided one when my 2011 went in for some body work from the factory he said we take care of our cust. so they will come back....guess thats why i have bought from them the last 15 yrs.... good luck

[redtomatoman]

Rented a vehicle from Enterprise from Monday to Friday costing $199.00. DJ was dropped off Monday and picked up Friday. Was told by someone I'm assuming was Peterson's Dodge service manager after pressing the issue that he'd have his boss call corp to request reimbursement but they never called me back as promised. Spoke with cust serv rep at corporate named Jessica who informed me that the dealership would have to cover this.

If they don't cover your rental, don't buy from them again. Tell others about your experience. Heck, tell the owner of the dealership if it makes you feel better. Maybe he will see the value of a lost customer. Sorry to hear about your ordeal. Keep asking them to cover your costs and don't give up too soon. Good luck.

Peace.

[Woah322]

Every dealer has there own rules. Some dealers give rentals and some don't.

[Lobitz68]

i called my sales friend at my dealership about warranty info and he said under the reg 3/36k they dont have to provide a rental car but if you have a extended warranty they do provide a rental. when i asked why i was provided one when my 2011 went in for some body work from the factory he said we take care of our cust. so they will come back....guess thats why i have bought from them the last 15 yrs.... good luck

Hmmm... Interesting. I have the lifetime warranty and it is detailed in my warranty (hence my assumption that there would be details in the warranty). I guess I have been lucky in that my dealer has always provided a rental... Something to look out for in the future I guess. I would not get warranty work done at the dealer in question anymore...

[DodgeCares]

Rented a vehicle from Enterprise from Monday to Friday costing $199.00. DJ was dropped off Monday and picked up Friday. Was told by someone I'm assuming was Peterson's Dodge service manager after pressing the issue that he'd have his boss call corp to request reimbursement but they never called me back as promised. Spoke with cust serv rep at corporate named Jessica who informed me that the dealership would have to cover this.

Please PM me your name and vin number and I will review the rental issue.

[OhareFred]

I was under the impression if a warranty repair takes more then a day, a rental is provided. Perhaps that's just my dealer, but I thought it was part or the new car warranty. I know the couple of times I had to leave my DJ more then a day I got the rental no questions asked. I am in the US near Chicago if that matters.

[jkeaton]

I always make the dealership has rentals provided for warranty repairs. If not, I find another dealer.

[onecrazyfoo4u]

Please PM me your name and vin number and I will review the rental issue.

Can you look into my case too?

[Journey_SeXT]

Found this in the owners manual for the 2011's...

Be Reasonable With Requests

If you list a number of items and you must have your

vehicle by the end of the day, discuss the situation with

the service advisor and list the items in order of priority.

At many authorized dealers, you may obtain a rental

vehicle at a minimal daily charge. If you need a rental, it

is advisable to make these arrangements when you call

for an appointment.

I would say that in a situation of taking over a week to repair to take them to small claims court stating that the time they took was unreasonable and that they should be on the hook for the unnecessary rental charges. Keeping the vehicle sitting in their shop for days even over a week not even being worked on. I still think that if it is the manufacturers fault (which it is) they should on the hook 100% of the cost....I have a feeling that a judge would see it that way too unless this has been brought up before with Chrysler winning.

Also, if I had to pay for my rental......once that vehicle has been repaired I would sell it for another make and write them off.as a bad experience. I have a very low tolerance level for mickey mouse business tactics like that.

Edited August 7, 2014 by Journey_SeXT

[aukfan33]

Update, never heard anything back from dealer or corporate (even after I was told this would be taken care from corp as a goodwill gesture) I suspect Dodge/Chrysler is not alone in not making it right for their customers especially when the fault is solely on the manufacturing. As much as I love the DJ, being jerked around is enough for me to say this will be my last Dodge!

[jkeaton]

Update, never heard anything back from dealer or corporate (even after I was told this would be taken care from corp as a goodwill gesture) I suspect Dodge/Chrysler is not alone in not making it right for their customers especially when the fault is solely on the manufacturing. As much as I love the DJ, being jerked around is enough for me to say this will be my last Dodge!

Good luck to you.

[Lobitz68]

Update, never heard anything back from dealer or corporate (even after I was told this would be taken care from corp as a goodwill gesture) I suspect Dodge/Chrysler is not alone in not making it right for their customers especially when the fault is solely on the manufacturing. As much as I love the DJ, being jerked around is enough for me to say this will be my last Dodge!

Hmmm... Generally speaking, if something is important to me I will follow through on my end to make sure it gets done, not just sit back and wait, and then give up when I don't hear anything... If they said they would help you out then hold them to their word. It's not difficult for something like this to get lost when a company has to deal with thousands of people daily.

[DodgeCares]

Update, never heard anything back from dealer or corporate (even after I was told this would be taken care from corp as a goodwill gesture) I suspect Dodge/Chrysler is not alone in not making it right for their customers especially when the fault is solely on the manufacturing. As much as I love the DJ, being jerked around is enough for me to say this will be my last Dodge!

Please check your PM.

[aukfan33]

Well, I didn't just "sit back" as you put it. I asked the POC on the other end if they had everything they needed and was told they needed nothing else. In my line of work, you must check and double check everything otherwise, people are unnecessarily put in harms way. If you'd read the entirety of my post, I became frustrated after being told this was being handled. If it were up to me, this would've been handled long before it came to where we are now. A manufactorer's design defect should not fall on the consumer to have to spend additional monies to correct.

[Lobitz68]

Well, I didn't just "sit back" as you put it. I asked the POC on the other end if they had everything they needed and was told they needed nothing else. In my line of work, you must check and double check everything otherwise, people are unnecessarily put in harms way. If you'd read the entirety of my post, I became frustrated after being told this was being handled. If it were up to me, this would've been handled long before it came to where we are now. A manufactorer's design defect should not fall on the consumer to have to spend additional monies to correct.

I agree with you totally. That being said, sometimes people (especially large corporations) need reminders. Your last post did not indicate that you followed through after they made their promise (nor did any others I read, perhaps I missed it). My point is that rather than give up you should hold them to their word...

What is "POC"?

EDIT: Point of Contact?

Edited September 22, 2014 by Lobitz68