jenniferose88 Posted August 26, 2014 Report Share Posted August 26, 2014 I purchased a 2014 Dodge Journey in May 2014. I had the car less than a month when the issue happened for the first time. The vehicle had less than 300 miles on it, and I was driving when suddenly all the electrical parts of the car just shut off, my radio, the screen on the radio, the air conditioner, the screen in between all my gauges that tell me vehicle information, and all of the lights. The gauges all bottomed out, and the engine bogged down.This happened 3 more times from June to the beginning of August. I took my car to the dealership on Thursday, August 14th and they kept it for 8 days. I was told that they ordered a part for it, but they didn't think the part would fix the problem. The part has not come in yet, they said it would be a few weeks (I was initially told they had the part and I would have my car back the day after I dropped it off. Then, there was no communication from their end for the entire week, I was calling them, but not getting any answers as to what was going on. When they told me they had a part ordered, they led me to believe they had found the problem.) When I called them on Friday, August 22, they told me they had driven the car a little, but hadn't found anything wrong with it. And they told me that I just need to drive the car until the issue becomes frequent enough to create a noticeable pattern, then bring it back to them. I'm not ok with doing this, because there is something wrong electronically with the car, and I have 2 very small children, both under the age of 2, in my car with me the majority of the time. Has anyone heard of this before? Quote Link to comment Share on other sites More sharing options...
davea180 Posted August 26, 2014 Report Share Posted August 26, 2014 Have not heard of this before. The symptoms you describe indicate to me that there is a MAJOR electrical problem and probably a loose connection that would be found by checking them all. I would be concerned as the problem also leads to drivability issues that could leave you stranded where you don't want to be. The lack of results and the "We'll try this part today" process of diagnosis would drive me to another dealership or I would be contacting Dodge. Quote Link to comment Share on other sites More sharing options...
rolly Posted August 26, 2014 Report Share Posted August 26, 2014 (edited) There is no way I would "drive the car until the issue becomes frequent enough to create a noticeable pattern". That is the most idiotic response I've ever heard from a dealership. This is a serious safety issue and they shouldn't be making you and your family guinea pigs. If they don't know what the problem is they should contact Chrysler directly and ask for assistance. Did they give you another vehicle to drive while they were investigating the problem? I agree with davea180, their "experimenting" would get me seeking another dealership and quick! Edited August 26, 2014 by rolly 2late4u 1 Quote Link to comment Share on other sites More sharing options...
jenniferose88 Posted August 26, 2014 Author Report Share Posted August 26, 2014 Yes, they put me in a Dodge Dart - which sucked! They told me they called Dodge's "help desk" the day I dropped it off to them, and none of them had ever heard of this issue before. The advisor at our dealership seems like an idiot to me. He didn't even know what the part they're waiting for is called, or what it is supposed to do. Either that, or he wouldn't tell me because since I'm a female, maybe he didn't think I'd understand. Which is just the opposite. I was raised changing motors my entire life. I just emailed Dodge a little while ago, and got a response back. They told me they'd call me as soon as someone is available to pull up the VIN info. Quote Link to comment Share on other sites More sharing options...
Lobitz68 Posted August 26, 2014 Report Share Posted August 26, 2014 Yes, they put me in a Dodge Dart - which sucked! They told me they called Dodge's "help desk" the day I dropped it off to them, and none of them had ever heard of this issue before. The advisor at our dealership seems like an idiot to me. He didn't even know what the part they're waiting for is called, or what it is supposed to do. Either that, or he wouldn't tell me because since I'm a female, maybe he didn't think I'd understand. Which is just the opposite. I was raised changing motors my entire life. I just emailed Dodge a little while ago, and got a response back. They told me they'd call me as soon as someone is available to pull up the VIN info. Have to agree with the others... Do you have another dealer in your area that you can try? Quote Link to comment Share on other sites More sharing options...
jenniferose88 Posted August 26, 2014 Author Report Share Posted August 26, 2014 Have to agree with the others... Do you have another dealer in your area that you can try? I'm sure there is, but I'm not sure where it's at. Also, my daytime running lamps have never worked? I have the setting turned on, but they don't work. Could that be related to the issue? Quote Link to comment Share on other sites More sharing options...
bigtsr Posted August 26, 2014 Report Share Posted August 26, 2014 (edited) No DRLs don't work on 2014 - 2015 in the US unless you bought with that option from factory. FYI DRLs are only on when gear select is in Drive (123456) they don't work in Park or Neutral. The intermittent electrical could be a poor connection at the TIPM (fuse box) under the hood, just not properly connected when built. Edited August 26, 2014 by bigtsr Quote Link to comment Share on other sites More sharing options...
jenniferose88 Posted August 26, 2014 Author Report Share Posted August 26, 2014 No DRLs don't work on 2014 - 2015 in the US unless you bought with that option from factory. FYI DRLs are only on when gear select is in Drive (123456) they don't work in Park or Neutral. The intermittent electrical could be a poor connection at the TIPM (fuse box) under the hood, just not properly connected when built. That's dumb. Why is it even an option then. I'm beginning to not like Dodge. My husband is a complete Toyota person, so it took a lot of convincing to get a Dodge, and all these issues are not helping my cause any. Quote Link to comment Share on other sites More sharing options...
OhareFred Posted August 26, 2014 Report Share Posted August 26, 2014 I just read in yesterday's Chicago newspaper about a recall on a part ( a computer module) that starts with 2007 and goes to 2014's, multiple models, including the DJ. I will look for the paper and see if I can give more info. Supposed to be a recall.... Quote Link to comment Share on other sites More sharing options...
jenniferose88 Posted August 26, 2014 Author Report Share Posted August 26, 2014 I just read in yesterday's Chicago newspaper about a recall on a part ( a computer module) that starts with 2007 and goes to 2014's, multiple models, including the DJ. I will look for the paper and see if I can give more info. Supposed to be a recall.... There's no recalls as of yet if I put my VIN on Dodge's site. Quote Link to comment Share on other sites More sharing options...
Lobitz68 Posted August 26, 2014 Report Share Posted August 26, 2014 That's dumb. Why is it even an option then. I'm beginning to not like Dodge. My husband is a complete Toyota person, so it took a lot of convincing to get a Dodge, and all these issues are not helping my cause any. Because it is mandatory in other countries... I'm glad I don't have them. Toyota is trustworthy company that makes a great car that is well worth the premium you have to pay to own one... Okay, well they make a car that has all kinds of issues and them sweeps them under the rugs for years until people die. Then they have massive recall after massive recall to fix issues they knew about the entire time. But other than that...way more trustworthy than other manufacturers. Ha! jkeaton 1 Quote Link to comment Share on other sites More sharing options...
Lobitz68 Posted August 26, 2014 Report Share Posted August 26, 2014 I just read in yesterday's Chicago newspaper about a recall on a part ( a computer module) that starts with 2007 and goes to 2014's, multiple models, including the DJ. I will look for the paper and see if I can give more info. Supposed to be a recall.... I can't find anything to support this... any luck? Quote Link to comment Share on other sites More sharing options...
Jmo Posted September 5, 2014 Report Share Posted September 5, 2014 I've had this issue as well. Bought my DJ July 5th. I've noticed it 3 or 4 times, the touchscreen and cluster panel go dark for a split second and come back on. Never noticed it have any affect on the engine though. Now you have me wondering if I should take mine in to be looked at. Currently at 3,200 miles so the 1st oil change is coming up, maybe I'll mention it then. Quote Link to comment Share on other sites More sharing options...
MADWOMENWITHADJ Posted September 8, 2014 Report Share Posted September 8, 2014 Hello, I purchased a Dodge journey July 2014. I'm have the same problem. My car is still in the shop to this day. They don't know what to do with the car. I didn't get a chance to enjoy or make the first payment when i notice the problem with the car. I have been looking to find other consumers that purchased the car and have this issue. I need to know did they fix the problem yet. Quote Link to comment Share on other sites More sharing options...
MADWOMENWITHADJ Posted September 8, 2014 Report Share Posted September 8, 2014 http://www.chicagotribune.com/classified/automotive/chi-us-ignitionswitch-investigation-extended-to-chrysler-20140618-story.html I found the ling to the Chicago news paper click the link. Quote Link to comment Share on other sites More sharing options...
Lobitz68 Posted September 8, 2014 Report Share Posted September 8, 2014 http://www.chicagotribune.com/classified/automotive/chi-us-ignitionswitch-investigation-extended-to-chrysler-20140618-story.html I found the ling to the Chicago news paper click the link. This is for older models with a turn key ignition... Something that the 2014's do not have... Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted September 9, 2014 Official Dodge Support Report Share Posted September 9, 2014 Hello, I purchased a Dodge journey July 2014. I'm have the same problem. My car is still in the shop to this day. They don't know what to do with the car. I didn't get a chance to enjoy or make the first payment when i notice the problem with the car. I have been looking to find other consumers that purchased the car and have this issue. I need to know did they fix the problem yet. Sent a PM message for your vin number. Quote Link to comment Share on other sites More sharing options...
NitroNoMore Posted May 17, 2015 Report Share Posted May 17, 2015 Sorry for bringing back an old post but my '14 Crossroad has done this since new. I've had this at the dealership but it is still occurring under occasional braking. Sometimes the radio turns completely off, sometimes not. However, you can hear the A/C fan stop briefly before resuming normal operation. Again, only under braking. 14k miles now. Quote Link to comment Share on other sites More sharing options...
bigtsr Posted May 17, 2015 Report Share Posted May 17, 2015 Sounds as if there is an electrical short/poor connection in the system. I would quite honestly use the lemon law in your state as this could result in a dangerous situation , see if it qualifies under Floridas legislation. Quote Link to comment Share on other sites More sharing options...
MADWOMENWITHADJ Posted May 19, 2015 Report Share Posted May 19, 2015 (edited) Hello good morning everyone, update my car has turned off on me now, I was told I had to drive until the check engine light come on. This light still not coming on. Even when the car shut off.The car is still driving. I don't want this car anymore. Dodge needs to do something now. Call customer support and they should be contacting me today. Will give updates. Edited May 19, 2015 by MADWOMENWITHADJ Quote Link to comment Share on other sites More sharing options...
Lobitz68 Posted May 19, 2015 Report Share Posted May 19, 2015 Hello good morning everyone, update my car has turned off on me now, I was told I had to drive until the check engine light come on. This light still not coming on. Even when the car shut off.The car is still driving. I don't want this car anymore. Dodge needs to do something now. Call customer support and they should be contacting me today. Will give updates. Are you a mad woman with a DJ, or mad women with a DJ? I'm confused... Split personality maybe? Sorry...couldn't help myself. Quote Link to comment Share on other sites More sharing options...
AZguyam20 Posted May 24, 2015 Report Share Posted May 24, 2015 I have a 2014 Journey sxt 3.6 front wheel drive. Every 6-7 weeks, it decides to have electrical problems and won't start. All 3 times have happened while I was parked in Phoenix Shy Harbor parking garage. The car has <9,000 miles and my dealership can't find anything wrong. All they've done when I take it in is "run software updates". They say they've tested the battery and it's not the culprit. Any ideas? Quote Link to comment Share on other sites More sharing options...
onecrazyfoo4u Posted May 24, 2015 Report Share Posted May 24, 2015 So it sounds like it only happens when you park the vehicle for long amounts of time? If so, there must be some slow drain on the battery. Something is active in the vehicle slowly draining it. Quote Link to comment Share on other sites More sharing options...
jkeaton Posted May 24, 2015 Report Share Posted May 24, 2015 Won't start as in dead battery I have a 2014 Journey sxt 3.6 front wheel drive. Every 6-7 weeks, it decides to have electrical problems and won't start. All 3 times have happened while I was parked in Phoenix Shy Harbor parking garage. The car has <9,000 miles and my dealership can't find anything wrong. All they've done when I take it in is "run software updates". They say they've tested the battery and it's not the culprit. Any ideas? Won't start as in dead battery or turns over and won't start? So you apparently do get it started because you took it in all three times..... Quote Link to comment Share on other sites More sharing options...
2late4u Posted May 24, 2015 Report Share Posted May 24, 2015 (edited) no problems so far 2ok on my 2014.. hope they find your problem soon.. Edited May 24, 2015 by 2late4u Quote Link to comment Share on other sites More sharing options...
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