clarkjef Posted December 17, 2014 Report Share Posted December 17, 2014 Ordered 2015 model from the dealership on Oct. 10th. Its still not here. Over 8 weeks. What gives? I figure a) there's a part shortage, b) too much demand, or c) they are pushing it to North Carolina from Mexico. Anyone else experiencing long wait times? Getting frustrated. Quote Link to comment Share on other sites More sharing options...
Lobitz68 Posted December 17, 2014 Report Share Posted December 17, 2014 Usually a pretty lengthy process... You can track the progress if you want. There is another post on the forum with a link to a tracking website. It will give you a good idea of when you can expect it to arrive... Quote Link to comment Share on other sites More sharing options...
larryl Posted December 17, 2014 Report Share Posted December 17, 2014 And you are dealing with the railroads which can be a nightmare there seems to be a real bottleneck right now and shippers are having issues Quote Link to comment Share on other sites More sharing options...
rolly Posted December 17, 2014 Report Share Posted December 17, 2014 We ordered our Journey September 10th 2013 and we took ownership on December 10th 2013. Our salesperson kept us up to date during the whole process. Anticipation! DodgeCACares 1 Quote Link to comment Share on other sites More sharing options...
dhh3 Posted December 18, 2014 Report Share Posted December 18, 2014 Did your Dealer do a search for you to see if what you wanted was sitting on another lot? Quote Link to comment Share on other sites More sharing options...
clarkjef Posted December 18, 2014 Author Report Share Posted December 18, 2014 Most of what was available at the time we ordered were 2014's. And most of those had the smaller engine. Since the dealer couldn't locate any with the options we wanted, he ordered the 2015. Quote Link to comment Share on other sites More sharing options...
Lobitz68 Posted December 18, 2014 Report Share Posted December 18, 2014 If you ask Journeyman425 really nice, he may look it up for you and give you status updates... Nice guy that Journeyman425! Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCACares Posted December 18, 2014 Official Dodge Support Report Share Posted December 18, 2014 We ordered our Journey September 10th 2013 and we took ownership on December 10th 2013. Our salesperson kept us up to date during the whole process. Anticipation! rolly, Good point here, the dealer has the ability to verify the build status and track delivery so it's best to keep the lines of communication open with the salesperson involved. Quote Link to comment Share on other sites More sharing options...
2late4u Posted December 18, 2014 Report Share Posted December 18, 2014 any one else notice DodgeCares never responds to any problems.Canada is lucky the DodgeCaCares is always stepping up and trying to help. thanks DodgeCaCares......... Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCACares Posted December 19, 2014 Official Dodge Support Report Share Posted December 19, 2014 any one else notice DodgeCares never responds to any problems.Canada is lucky the DodgeCaCares is always stepping up and trying to help. thanks DodgeCaCares......... 2late4u, I know it can be difficult to respond and engage a big number of threads. For me, I'm involved with a long list of other forums which cover other vehicle platforms as well. We'll continue to be involved as much as possible. I hope everyone has a safe holiday season !!! dhh3 1 Quote Link to comment Share on other sites More sharing options...
clarkjef Posted December 21, 2014 Author Report Share Posted December 21, 2014 Update on the order - After emailing the sales guy (no response), I called him (he said he'd check on it and call me back). I never heard from him, so the next day, I called the Sales Manager. Within 5 minutes I was told the car was in New Orleans on a train, estimated to be in NC on Dec. 27th and at the dealership by the 31st. So, I expect to take delivery by months end or early January. Nearly 3 months after I placed the order. This seems a little excessive to me. At any rate, you'd think the sales guy (who I assume is getting the commission) would be inclined to keep me updated for customer service reasons. Hard to find good people these days. Quote Link to comment Share on other sites More sharing options...
bigtsr Posted December 21, 2014 Report Share Posted December 21, 2014 No he's got the commission and generally marginally successful sales people move on because they don't follow up and keep their existing or past client base happy. I generally buy a new car every 4-5 years at the same dealership since 1984 and I still get calls and greeting cards (albeit corporate) on a year to year basis. Quote Link to comment Share on other sites More sharing options...
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