2late4u Posted November 5, 2017 Report Share Posted November 5, 2017 2 hours ago, waycooljr said: Will I be reimbursed for time off work to deal with this? LOL larryl and jkeaton 1 1 Quote Link to comment Share on other sites More sharing options...
larryl Posted November 5, 2017 Report Share Posted November 5, 2017 Shocking I tell you...shocking Quote Link to comment Share on other sites More sharing options...
waycooljr Posted November 5, 2017 Report Share Posted November 5, 2017 I know. I'm just being a smart ass. larryl 1 Quote Link to comment Share on other sites More sharing options...
MKOPEC66 Posted April 13, 2018 Report Share Posted April 13, 2018 Hello! I have a 2016 Journey that I just bought with 31,000 mi. I have this klunk over bumps while braking and it is going back to the dealer on Tuesday. The replaced the sway bar bushings, and told me it was "fine". I saw there was a TSB but for an older model. Has anyone had this issue fixed on a 2016? PaoAG 1 Quote Link to comment Share on other sites More sharing options...
jkeaton Posted April 14, 2018 Report Share Posted April 14, 2018 (edited) On 4/13/2018 at 3:15 PM, MKOPEC66 said: Hello! I have a 2016 Journey that I just bought with 31,000 mi. I have this klunk over bumps while braking and it is going back to the dealer on Tuesday. The replaced the sway bar bushings, and told me it was "fine". I saw there was a TSB but for an older model. Has anyone had this issue fixed on a 2016? Everyone has this issue. Dealers first option is sway bar bushings. That won't fix it and you'll end up taking it back. Force their hand. Replace the strut mounts Edited April 15, 2018 by jkeaton mechanical-idiot 1 Quote Link to comment Share on other sites More sharing options...
mechanical-idiot Posted April 14, 2018 Report Share Posted April 14, 2018 Just had the same problem on our front passenger side. jkeaton is correct - it was a bad strut mount. Clunking noise on bumps. Drove us crazy until we got it fixed. mechanical-idiot jkeaton 1 Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted April 16, 2018 Official Dodge Support Report Share Posted April 16, 2018 On 4/13/2018 at 3:15 PM, MKOPEC66 said: Hello! I have a 2016 Journey that I just bought with 31,000 mi. I have this klunk over bumps while braking and it is going back to the dealer on Tuesday. The replaced the sway bar bushings, and told me it was "fine". I saw there was a TSB but for an older model. Has anyone had this issue fixed on a 2016? Hi MKOPEC66, If you are still experiencing these concerns with your Journey, we would be more than happy to offer our assistance while you are working with your dealer. Please feel free to send us a private message with additional details if this is something that interest you. Julie Dodge Social Care Specialist jkeaton 1 Quote Link to comment Share on other sites More sharing options...
MKOPEC66 Posted May 4, 2018 Report Share Posted May 4, 2018 On 4/14/2018 at 7:29 AM, jkeaton said: Everyone has this issue. Dealers first option is sway bar bushings. That won't fix it and you'll end up taking it back. Force their hand. Replace the strut mounts It has been at the dealer since Tuesday (it is now friday), and I did tell them that I wanted the struts, mount/isolators replaced. They have yet to do so. Quote Link to comment Share on other sites More sharing options...
MKOPEC66 Posted May 16, 2018 Report Share Posted May 16, 2018 Just got my Journey back after the dealer having it for TWO weeks! They replaced the LF strut and mount, control arm and ball joint, rotor, bushings, and it is STILL rattling over bumps while braking. Three times it is considered a lemon correct? Quote Link to comment Share on other sites More sharing options...
MKOPEC66 Posted May 16, 2018 Report Share Posted May 16, 2018 On 4/16/2018 at 11:52 AM, DodgeCares said: Hi MKOPEC66, If you are still experiencing these concerns with your Journey, we would be more than happy to offer our assistance while you are working with your dealer. Please feel free to send us a private message with additional details if this is something that interest you. Julie Dodge Social Care Specialist Please contact me. Thank you Quote Link to comment Share on other sites More sharing options...
jkeaton Posted May 16, 2018 Report Share Posted May 16, 2018 (edited) 20 minutes ago, MKOPEC66 said: Just got my Journey back after the dealer having it for TWO weeks! They replaced the LF strut and mount, control arm and ball joint, rotor, bushings, and it is STILL rattling over bumps while braking. Three times it is considered a lemon correct? You will need to check the lemon laws in your state. Edited May 16, 2018 by jkeaton Quote Link to comment Share on other sites More sharing options...
mechanical-idiot Posted May 16, 2018 Report Share Posted May 16, 2018 It is likely the opposite strut that is making the noise. Or, it is the shock itself on the strut. It is hard to tell with the sound, as it seems to move to somewhere else, fooling you. If it is not under warranty, get a used one at a scrap yard and put it in yourself (great youtube video on it), or have a local shop do it for you. I think the struts are side specific, so left wont fit right etc. Have a local mechanic check it out for you. Sometimes they pick up stuff that the dealer doesn't. Anywho....good luck. Quote Link to comment Share on other sites More sharing options...
2late4u Posted May 16, 2018 Report Share Posted May 16, 2018 9 hours ago, MKOPEC66 said: Just got my Journey back after the dealer having it for TWO weeks! They replaced the LF strut and mount, control arm and ball joint, rotor, bushings, and it is STILL rattling over bumps while braking. Three times it is considered a lemon correct? i dont believe a used 2016 is eligible for the lemon law jkeaton and OhareFred 2 Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted May 17, 2018 Official Dodge Support Report Share Posted May 17, 2018 On 5/16/2018 at 8:54 AM, MKOPEC66 said: Just got my Journey back after the dealer having it for TWO weeks! They replaced the LF strut and mount, control arm and ball joint, rotor, bushings, and it is STILL rattling over bumps while braking. Three times it is considered a lemon correct? I'm sorry to hear you're continuing to experience this concern. Are you planning on going back to the dealership? Send us a direct message if we can be of assistance with this. Jasmine Dodge Social Care Specialist Quote Link to comment Share on other sites More sharing options...
Chrisoco Posted January 8, 2019 Report Share Posted January 8, 2019 I have a 2018 with 11,000km and mine is doing the same thing. Dealership said it was normal and they all do it and to live with it. What joke. Quote Link to comment Share on other sites More sharing options...
2late4u Posted January 8, 2019 Report Share Posted January 8, 2019 (edited) 1 hour ago, Chrisoco said: I have a 2018 with 11,000km and mine is doing the same thing. Dealership said it was normal and they all do it and to live with it. What joke. welcome to the group,cant wait till you comment on your transmission shudder or clunk Edited January 8, 2019 by 2late4u larryl 1 Quote Link to comment Share on other sites More sharing options...
Summer Solstice Posted January 8, 2019 Report Share Posted January 8, 2019 3 hours ago, Chrisoco said: I have a 2018 with 11,000km and mine is doing the same thing. Dealership said it was normal and they all do it and to live with it. What joke. You've got a 2018 still under warranty? Take it back to the dealer and tell them that answer is absolutely unacceptable. Have them go with you for a drive in both yours and a new one on the lot and have them prove that they all do it. My 2016 does not, except for a very negligible sound that any vehicle would make. The fact that it drives so quiet is one reason I bought it. At about the 28000 mile mark, it developed a significant rattle in the front when going over bumps. One dealer diagnosed the problem correctly but the service was dismal and the repair never took place. I took it to another dealer, with no mention of the previous visit, and drove it out 1.5 hours later with the same diagnosis and fully repaired. In this case, it was the sway bar link on the left side. As I drove away, I had truly forgotten how quiet it was supposed to be. It was, and still is, a pleasure to drive again. Be reasonable but DO NOT accept a BS response if there is a real problem. Quote Link to comment Share on other sites More sharing options...
Chrisoco Posted January 9, 2019 Report Share Posted January 9, 2019 My sales guy and I took a 2017 with 20,000 km and it was doing the same if not louder, the service manager said see they all do it like I said. I even called head office and they basically said tough if that’s what the dealership said then there’s nothing they could do. So I’m going to another dealership on Saturday and see what they say. When I was booking the appointment they said there shouldn’t be any sound from the front end. I agree this is not acceptable and I’m not the type of person to let this go. Quote Link to comment Share on other sites More sharing options...
PaoAG Posted August 29, 2019 Report Share Posted August 29, 2019 I have a 2016 dodge journey r/t fwd and been having this issue since May. I’ve taken it to non-chrysler dealerships and chrysler dealerships. Nobody knows what the problem is. Struct w/mount, control arm, sway bar links, and sway bar bushings have been changed. No luck. I’m really just about to go trade this in. Quote Link to comment Share on other sites More sharing options...
larryl Posted August 29, 2019 Report Share Posted August 29, 2019 Trading it in will get rid of the clunk for sure...... jkeaton and PaoAG 2 Quote Link to comment Share on other sites More sharing options...
jkeaton Posted August 29, 2019 Report Share Posted August 29, 2019 Turn the radio up louder. 2late4u 1 Quote Link to comment Share on other sites More sharing options...
lord journey Posted August 29, 2019 Report Share Posted August 29, 2019 It´s a common issue a think... bad engineering process or design. I experienced the same when I had the 2009, the 2012 and the same with my 2015. with my current 2015, the dealer changed the front struts and the struts absorber bases, front hubs and I can´t remember what else... but that elimanted another noise, that noise was a little "click click" with grinds sound like and old truck suspension. But the other noise, a "clonk clokn" in certain bumps at the road, still there... Other common noise (only in Journey) when you turn off the engine, you can hear a triple tic (tic tic tic) sounds like a dolphin LOL. But I still in love with the Journey :D jkeaton 1 Quote Link to comment Share on other sites More sharing options...
neverhme Posted October 13, 2019 Report Share Posted October 13, 2019 Well folks i hate to hear of you're troubles but i believe we are all in this together.Dodge just wants to dismiss us without owning up to there problems.I'm sure there must be a engineer that has a fix but i believe it's a expensive one so they are hiding behind time hoping you're warranty dries up b/4 they get to it. Quote Link to comment Share on other sites More sharing options...
sppmaster Posted December 8, 2019 Report Share Posted December 8, 2019 Can anyone record that clunk or rattling sound or give a link on youtube of a similar sound. I want to hear it because I'm not a native american and it's difficult to find the right word to describe the sound I hear from the suspension components. I think it is like a crunching sound coming from rubber or plastic part, not from metallic one. Quote Link to comment Share on other sites More sharing options...
jkeaton Posted December 9, 2019 Report Share Posted December 9, 2019 13 hours ago, sppmaster said: Can anyone record that clunk or rattling sound or give a link on youtube of a similar sound. I want to hear it because I'm not a native american and it's difficult to find the right word to describe the sound I hear from the suspension components. I think it is like a crunching sound coming from rubber or plastic part, not from metallic one. Mine was a "knock" very similar to the sound of someone knocking on a wooden door. Quote Link to comment Share on other sites More sharing options...
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