Rckcrwlr Posted March 22, 2015 Report Share Posted March 22, 2015 A month ago, during the deep cold (-24), my battery died. I have since put a new one in but now have issue with my phone not connecting. I took it to the dealer and they said I need a $450 Handsfree Module. Is that my only option? Quote Link to comment Share on other sites More sharing options...
bramfrank Posted March 22, 2015 Report Share Posted March 22, 2015 (edited) I assume you have tried re-pairing the phone with the vehicle? have you also tried pulling the battery cable for 20 minutes or so and then reconnecting it? Does the radio show the phone icon? I found the following out on the web - it can't hurt to try it: I called u-connect and she ran me thru a possible soft-reset - TURN ACCESSORIES ON, BUT NOT MOTOR. PRESS AND HOLD THE TWO BUTTONS ON THE STEERING WHEEL - VOICE RECOGNITION AND THE PHONE SYMBOL - FOR 30 SECONDS. THEN, RELEASE AND TURN OFF THE ACCESSORY ENGINE. THEN, SHE ACTUALLY SAID 'OPEN THE DOOR FOR 30 SECONDS AND CLOSE IT'. IT DOESN'T ALWAYS WORK AND IT DIDN'T WORK FOR ME. Edited March 22, 2015 by bramfrank Quote Link to comment Share on other sites More sharing options...
Rckcrwlr Posted March 22, 2015 Author Report Share Posted March 22, 2015 Not sure if this was ever posted but check it out. Not recommended unless you know what you are doing... https://youtu.be/SJKRr2V8spo Quote Link to comment Share on other sites More sharing options...
Rckcrwlr Posted March 22, 2015 Author Report Share Posted March 22, 2015 I assume you have tried re-pairing the phone with the vehicle? have you also tried pulling the battery cable for 20 minutes or so and then reconnecting it? Does the radio show the phone icon? I found the following out on the web - it can't hurt to try it: I called u-connect and she ran me thru a possible soft-reset - TURN ACCESSORIES ON, BUT NOT MOTOR. PRESS AND HOLD THE TWO BUTTONS ON THE STEERING WHEEL - VOICE RECOGNITION AND THE PHONE SYMBOL - FOR 30 SECONDS. THEN, RELEASE AND TURN OFF THE ACCESSORY ENGINE. THEN, SHE ACTUALLY SAID 'OPEN THE DOOR FOR 30 SECONDS AND CLOSE IT'. IT DOESN'T ALWAYS WORK AND IT DIDN'T WORK FOR ME. The icon will not work. When I touch it, the icon highlights but nothing happens. Also in the settings, the same thing happens when I touch the Phone/Bluetooth option. Pulled the battery with no success. The procedure did not reset for me. Nor did the Hot/Cold Video. Quote Link to comment Share on other sites More sharing options...
bramfrank Posted March 23, 2015 Report Share Posted March 23, 2015 Based on the hearsay, it sounds like you are a candidate for a new module. Quote Link to comment Share on other sites More sharing options...
Rckcrwlr Posted March 23, 2015 Author Report Share Posted March 23, 2015 Based on the hearsay, it sounds like you are a candidate for a new module. Dealer wants $475 for it. May have to go to ebay to get it or just live without it and by a phone holder. Quote Link to comment Share on other sites More sharing options...
bramfrank Posted March 23, 2015 Report Share Posted March 23, 2015 I've never seen the Bluetooth module on eBay. I have not seen references to it either. Your best bet probably involves identifying it and finding one at a scrap yard. Rckcrwlr 1 Quote Link to comment Share on other sites More sharing options...
dhh3 Posted March 23, 2015 Report Share Posted March 23, 2015 You can find the modules on ebay. Search: dodge journey mopar Quote Link to comment Share on other sites More sharing options...
bramfrank Posted March 23, 2015 Report Share Posted March 23, 2015 You can find the modules on ebay. Search: dodge journey mopar For a second gen Journey? Really? I've only ever seen stand-alone and Mygig versions. A link to one would probably be appreciated by the OP. Quote Link to comment Share on other sites More sharing options...
Rckcrwlr Posted March 23, 2015 Author Report Share Posted March 23, 2015 A link to one would probably be appreciated by the OP. Oh yeah!!!! Quote Link to comment Share on other sites More sharing options...
dhh3 Posted March 23, 2015 Report Share Posted March 23, 2015 (edited) I just searched dodge journey uconnect. It it the first item on the list. http://www.ebay.com/itm/Jeep-Dodge-Chrysler-UConnect-Phone-Hands-Free-Wireless-Kit-MOPAR-GENUINE-OEM-NEW-/320771037964?fits=Make%3ADodge%7CModel%3AJourney&hash=item4aaf719b0c&vxp=mtr But, this is the kit to add Uconnect. I have no idea if it would replace the factory unit. If not, I apologize for leading you astray. Edited March 23, 2015 by dhh3 Quote Link to comment Share on other sites More sharing options...
bramfrank Posted March 23, 2015 Report Share Posted March 23, 2015 (edited) Nope. The fact that it comes with a microphone and the text says it requires a hard 'phone' button on the radio face ought to have been a tip - the application list provided by the vendor (who is the one who sold me my backup camera, so I'm surprised) is plain wrong. But the title DOES say that it fits the RAM 1500 (and, for some reason, the Cherokee and Wrangler). It isn't the title that says it is for a Journey, but the application list, which is miscoded. A quick search based on the supplied manufacturers part number took me to the Mopar site. This is the kit for something called an 'RES' radio that comes in a RAM pickup. Unfortunately, and as I wrote before, I have not seen the OEM BT module for the 2011+ Journey for sale on eBay OR on the Mopar accessory site because it isn't sold as a user-installable accessory. You'd need to research the real part number (and the location where it is installed in the vehicle) and then hit up a scrap yard to sell you one if you want to save money.Edit: So I decided to play the Google game . . . . . . The good news is that this HAS been discussed before on this site - while the part number is not provided, the relevant pages from the service manual and such can be found here: http://www.dodgejourneyforum.com/topic/5030-where-is-hfm-hands-free-module-located-on-journeyfreemont/ And from what I gather here is the Mopar parts page for the module: http://www.moparpartsoverstock.com/p/DODGE_2014_JOURNEY/MODULE-Telematics/10253306/68209686AB.html Amazing what Google can do if you phrase things properly. If you want to do some reading about the data bus, and uConnect, this is an interesting document, replete with descriptions of modules and their locations in the vehicles that use our version of the uConnect (Charger, 300 and Journey):http://courses.chrysleracademy.com/MT201103/shell_popups/pdf/March%202011%20REF%20BOOK.pdf Edited March 23, 2015 by bramfrank Quote Link to comment Share on other sites More sharing options...
dhh3 Posted March 23, 2015 Report Share Posted March 23, 2015 I just checked oemautoparts.com They have replacement radios, but no factory BT modules. Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted March 23, 2015 Official Dodge Support Report Share Posted March 23, 2015 A month ago, during the deep cold (-24), my battery died. I have since put a new one in but now have issue with my phone not connecting. I took it to the dealer and they said I need a $450 Handsfree Module. Is that my only option? Hi Rckcrwlr, Sorry to hear about your concern. Were you having any previous concerns with your hands-free module? I have a screengrab attached below of a TSB (08-008-12 REV. A) that may apply for you. The TSB is meant to repair hands free module symptoms with a software enhancement. Quote Link to comment Share on other sites More sharing options...
Rckcrwlr Posted March 23, 2015 Author Report Share Posted March 23, 2015 Hi Rckcrwlr, Sorry to hear about your concern. Were you having any previous concerns with your hands-free module? I have a screengrab attached below of a TSB (08-008-12 REV. A) that may apply for you. The TSB is meant to repair hands free module symptoms with a software enhancement. journey software tsb.JPG Yes it has but not to the point of complete shut down. I have had two other issues with the radio over the years. One was a flash issue (?) and other was something with Sirius/XM (that still isn't right). Unfortunately my dealer is not one that I trust and only go there when I have no other option. They are always trying to run the bill up instead of helping a customer get things back on track. One example is the rear sensors. One of mine broke...I asked what the price of one was and they hit me with $380. I just wanted the sensor, everything else is fine. They said you can't do it, have to by a whole rear bumper shroud. I bought the sensor off ebay for $25 shipped and it is fixed. I would have paid $50 for it from them to support my local dealer but no luck. This dealer, unfortunately is a walk from my house but when I go buy my new Jeep...I will be traveling an hour away. Quote Link to comment Share on other sites More sharing options...
Rckcrwlr Posted March 23, 2015 Author Report Share Posted March 23, 2015 How about this? http://www.ebay.com/itm/2012-DODGE-Journey-Telematics-HFM-Module-05091072AD-/151569113574?pt=Motors_Car_Truck_Parts_Accessories&hash=item234a3921e6&vxp=mtr Or this?? http://www.ebay.com/itm/CHRYSLER-JEEP-DODGE-UCONNECT-BLUETOOTH-COMMUNICATION-MODULE-DURANGO-/111627678018?hash=item19fd873142&vxp=mtr Quote Link to comment Share on other sites More sharing options...
bramfrank Posted March 24, 2015 Report Share Posted March 24, 2015 The first one is a possibility if it works. The second one is not. The price for the one from the Journey is, to my mind below the threshold of pain, so even if it doesn't work you can always go back to eBay and buy another and still have hundreds of dollars left in your pocket - and once you figure out how to access it the first time it becomes a much quicker, less daunting task - I can swap out my radio in less than 3 minutes now - the first time it took 15 because I was concerned about breaking things because I didn't quite know what to expect. There seem to be a few of the modules on the site if you search with the part number and leave out the suffix letters, but that Journey one is the cheapest. The possible donor vehicles are the 300, the Charger and the Journey - (I now know more about this stuff than I care to). Rckcrwlr 1 Quote Link to comment Share on other sites More sharing options...
bramfrank Posted March 24, 2015 Report Share Posted March 24, 2015 But are you going to be upset if the problem turns out to be a broken wire in one of the connectors and NOT the modules . . . . . Quote Link to comment Share on other sites More sharing options...
Rckcrwlr Posted March 24, 2015 Author Report Share Posted March 24, 2015 But are you going to be upset if the problem turns out to be a broken wire in one of the connectors and NOT the modules . . . . . For $50 it's worth the chance, IMO. That is one of the perils of working on cars. Quote Link to comment Share on other sites More sharing options...
bramfrank Posted March 24, 2015 Report Share Posted March 24, 2015 Let us know how it turns out. Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted March 24, 2015 Official Dodge Support Report Share Posted March 24, 2015 Yes it has but not to the point of complete shut down. I have had two other issues with the radio over the years. One was a flash issue (?) and other was something with Sirius/XM (that still isn't right). Unfortunately my dealer is not one that I trust and only go there when I have no other option. They are always trying to run the bill up instead of helping a customer get things back on track. One example is the rear sensors. One of mine broke...I asked what the price of one was and they hit me with $380. I just wanted the sensor, everything else is fine. They said you can't do it, have to by a whole rear bumper shroud. I bought the sensor off ebay for $25 shipped and it is fixed. I would have paid $50 for it from them to support my local dealer but no luck. This dealer, unfortunately is a walk from my house but when I go buy my new Jeep...I will be traveling an hour away. Sorry to hear about your bad experience with your dealership. As bramfrank said, please keep us posted on this! Quote Link to comment Share on other sites More sharing options...
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