luckydaddy85 Posted July 5, 2015 Report Share Posted July 5, 2015 I just bought my 2013 journey. We love it. It has 20000 miles onit the only think I have noticed is alot of clunking noise in front end when you hit bumps.if any one has any ideas I would love to hear them thank yal Quote Link to comment Share on other sites More sharing options...
dhh3 Posted July 6, 2015 Report Share Posted July 6, 2015 New struts, upper strut bearings, tie rods, tie rod ends - could be anything pertaining to the front suspension. Quote Link to comment Share on other sites More sharing options...
jkeaton Posted July 6, 2015 Report Share Posted July 6, 2015 Had the same issue.. Dealer replaced struts and strut isolators. dhh3 1 Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted July 7, 2015 Official Dodge Support Report Share Posted July 7, 2015 luckydaddy85, I recommend bringing your vehicle to an FCA dealership for a formal diagnosis. Please feel free to reach out if you would like assistance in scheduling an appointment. Either way, be sure to keep us posted! dhh3 and jkeaton 2 Quote Link to comment Share on other sites More sharing options...
dhh3 Posted July 8, 2015 Report Share Posted July 8, 2015 Also, sway bar and bushings; links and bushings if the DJ has them in front. Quote Link to comment Share on other sites More sharing options...
Stacey Herperger Posted November 17, 2015 Report Share Posted November 17, 2015 Just wondering if you ever resolved this problem? My 2015 makes a noise sometimes when going over bumps, especially the curb in front of my driveway. I have no idea if this is normal or not? dhh3 1 Quote Link to comment Share on other sites More sharing options...
jkeaton Posted November 17, 2015 Report Share Posted November 17, 2015 There is a TSB on this. As I stated above, dealer replaced the struts and isolators. No more noise. dhh3 1 Quote Link to comment Share on other sites More sharing options...
jkeaton Posted November 18, 2015 Report Share Posted November 18, 2015 (edited) Cost of new front struts and isolators, plus labor. Figure at least $600-700. Will vary depending on location. Edited November 18, 2015 by jkeaton dhh3 and 11journeybama 2 Quote Link to comment Share on other sites More sharing options...
dhh3 Posted November 18, 2015 Report Share Posted November 18, 2015 (edited) Mine clunks every time I leave the garage for the first time. Then, all is quiet. Dealer looked at it - no issue! Edited November 18, 2015 by dhh3 jkeaton 1 Quote Link to comment Share on other sites More sharing options...
rolly Posted November 18, 2015 Report Share Posted November 18, 2015 The last time I had a loud noise in the front, I moved my mother-in-law to the back seat!, 11journeybama, Heaavyt58, dhh3 and 3 others 6 Quote Link to comment Share on other sites More sharing options...
jkeaton Posted November 18, 2015 Report Share Posted November 18, 2015 Mine clunks every time I leave the garage for the first time. Ten, all is quiet. Dealer looked at it - no issue! First time we had it in for this, they just greased the hell out of the stabilizer bar bushings and said it was fixed. This lasted about a week then it started again. I wrote about this in another thread, but I printed out the TSB and had it with me when we took it back in, I showed it to my service adviser, who promptly informed me "we have access to all these TSB's"....needless to say, this time they replaced the parts. I'm sure their first line of defense is to "mask" the issue and "hope" it fixes it before resorting to replacing parts at their cost. I'm onto them, so I know the game...I don't mind playing....it's kinda like bartering at a fleamarket....HA!!! dhh3 1 Quote Link to comment Share on other sites More sharing options...
B4ZINGA Posted November 18, 2015 Report Share Posted November 18, 2015 Is there a link to the current TSBs? I'm aware only of the TSB for the cold-start idler pulley noise on 3.6L's. My suspension squeaks a lot when the car has been sitting for a few hours or more, and *might* clunk. I say might, because I live in Michigan... where lawmakers are unconcerned with our roads falling apart and bridges opening up weekly. I'm curious what other TSBs there might be. Google search isn't turning up the idler pulley or anything with the suspension... jkeaton and dhh3 2 Quote Link to comment Share on other sites More sharing options...
bigtsr Posted November 18, 2015 Report Share Posted November 18, 2015 Generally car manufacturers only post tsbs to their dealers, so unless you know an employee they only become general knowledge when applied thru the course of customer relations. Of course recalls are safety related and can be sourced via dealer/vin #. dhh3 and jkeaton 2 Quote Link to comment Share on other sites More sharing options...
jkeaton Posted November 18, 2015 Report Share Posted November 18, 2015 Is there a link to the current TSBs? I'm aware only of the TSB for the cold-start idler pulley noise on 3.6L's. My suspension squeaks a lot when the car has been sitting for a few hours or more, and *might* clunk. I say might, because I live in Michigan... where lawmakers are unconcerned with our roads falling apart and bridges opening up weekly. I'm curious what other TSBs there might be. Google search isn't turning up the idler pulley or anything with the suspension... It's in a thread on here somewhere. You gotta search yourself. dhh3 1 Quote Link to comment Share on other sites More sharing options...
B4ZINGA Posted November 18, 2015 Report Share Posted November 18, 2015 All that turns up (difficult to search with 4-character minimums) is something for 2012 calendar year builds. Mine was built February 10th, 2014. I'll have to have them diagnose it and reference the TSB anyway, as well as have them do the idler pulley TSB. Was hoping to do that while it was for the ABS moisture recall. dhh3 1 Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted November 19, 2015 Official Dodge Support Report Share Posted November 19, 2015 (edited) I believe TSB 02-001-13 is what jkeaton is referring to. I have it pasted below. Unfortunately, it does not apply to 2015 model year DJ's. Either way, with your vehicle still being under warranty, I'd recommend a trip to the dealership to have your concerns diagnosed. SUBJECT: Noise From Front Of Vehicle Over Bumps Or When Turning OVERVIEW: This bulletin involves replacing the upper front strut bearing to correct the noise. MODELS: 2012-2013 (JC) Journey NOTE: This bulletin applies to vehicles built between December 01, 2011 (MDH 1201XX) and December 05, 2012 (MDH 1205XX). SYMPTOM/CONDITION: The customer may experience a noise from the front upper strut mount going over bumps or when turning. Edited November 19, 2015 by DodgeCares Quote Link to comment Share on other sites More sharing options...
silenze Posted November 19, 2015 Report Share Posted November 19, 2015 All my shocks are gone. My journey rides like a boat. Quote Link to comment Share on other sites More sharing options...
gnj152 Posted November 27, 2015 Report Share Posted November 27, 2015 Technical service bulletin TSB.pdf Woah322 1 Quote Link to comment Share on other sites More sharing options...
JRodMTB Posted December 7, 2015 Report Share Posted December 7, 2015 I started a thread a while back about the issue we're having with my wifes 2014 R/T. Sounds like the same issue you're having. We've been in and out of dealers 4X with little success. With the help of DodgeCares (who's been awesome), we've had the LH strut, isolator, LH control arm and sway bar bushings replaced. It didn't fix the problem. The only thing that slightly worked was having the isolators greased like crazy, even then it only worked for about a week. It has gotten better but it still sounds like there's a bucket of marbles when we pull into the driveway and when the car hits certain bumps - the problem is it's not something I can force to happen. It's disheartening because she's got 33k miles on her car (started around 12k) so we're almost out of warranty. We've also heard it on 3 of the rentals we've had, so I don't think it's an isolated issue. Here's my thread if you want to see it... http://www.dodgejourneyforum.com/topic/6440-front-end-clunk-while-braking-over-bumps/ Woah322 and DodgeCares 2 Quote Link to comment Share on other sites More sharing options...
jkeaton Posted December 7, 2015 Report Share Posted December 7, 2015 Replacing the struts and isolators fixed mine. Quote Link to comment Share on other sites More sharing options...
Woah322 Posted December 8, 2015 Report Share Posted December 8, 2015 Technical service bulletin I printed out the TSB, gave it the dealership, still saying can't duplicate my concerns or that we don't hear anything, even though I've brought it in twice for the same issue . Quote Link to comment Share on other sites More sharing options...
jkeaton Posted December 8, 2015 Report Share Posted December 8, 2015 Have you had a service adviser ride with you to demonstrate the issue? Honestly, you need to do that, otherwise they will never be able to "duplicate the problem". Took me two trips for them to get it right and finally replace the parts. Be persistent, or find another dealer. rolly and dhh3 2 Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted December 9, 2015 Official Dodge Support Report Share Posted December 9, 2015 (edited) I think jkeaton is right on the money with this. First, I would do as jkeaton says and take a ride with a service advisor in order to specifically demonstrate your concern to them. If you still have issues after this, I would try another dealership. Unfortunately, if a dealership really can't duplicate what you're experiencing they won't be able to diagnose or repair your vehicle. Edited June 22, 2016 by jkeaton rolly, Woah322 and dhh3 3 Quote Link to comment Share on other sites More sharing options...
Woah322 Posted December 9, 2015 Report Share Posted December 9, 2015 (edited) DodgeCares, on 09 Dec 2015 - 10:28 AM, said:I think jkeaton is right on the money with this. First, I would do as jkeaton says and take a ride with a service advisor in order to specifically demonstrate your concern to them. If you still have issues after this, I would try another dealership. Unfortunately, if a dealership really can't duplicate what you're experiencing they won't be able to diagnose or repair your vehicle. I'll probably bring it to the dealer local to me instead of the one I bought it from. Edited June 22, 2016 by jkeaton Quote Link to comment Share on other sites More sharing options...
Ksweds Posted March 2, 2016 Report Share Posted March 2, 2016 I'm having the same issue, the clunk, squeak noise over small bumps, turning, etc. Dealer has replaced the struts and isolators as a start. Didn't help. They had our journey for four days, and can't pinpoint anything. The rental we have is a 16 journey, same issue, and only 7000 miles on it. Dealer took a used journey and a new 15 off lot, and both are doing the same thing. Has anyone found a solution to this? Dealer says everything is really tight underneath, but obviously SOMETHING isn't right.... Quote Link to comment Share on other sites More sharing options...
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