Lindsay Burris Fry Posted September 9, 2015 Report Share Posted September 9, 2015 satellite radio won't recieve signal. took to dealer and they said I needed a new radio, no explaniation just need a new radio. this does'nt seem right. when i called sirus they said there was a plug that could have come out? any ideas? $500 fir a new radio does'nt appeal to me dhh3 1 Quote Link to comment Share on other sites More sharing options...
bigtsr Posted September 9, 2015 Report Share Posted September 9, 2015 Welcome to the forum. You don't tell us much about your DJ i.e year,radio model etc. You can have someone disconnect the car battery for 10 - 15 minutes to reboot the computer systems as this is sometimes the culprit. Sirus has less than a stellar reputation when helping subscribers , if you use the search facility here you can research for answers. dhh3 1 Quote Link to comment Share on other sites More sharing options...
jkeaton Posted September 10, 2015 Report Share Posted September 10, 2015 (edited) You still under warranty? As stated, what year, model, what system? We cannot read minds. Edited September 10, 2015 by jkeaton dhh3 1 Quote Link to comment Share on other sites More sharing options...
Lobitz68 Posted September 10, 2015 Report Share Posted September 10, 2015 You still under warranty? As stated, what year, model, what system? We cannot read minds. I can. Hold on... jkeaton, dhh3 and rolly 3 Quote Link to comment Share on other sites More sharing options...
rolly Posted September 10, 2015 Report Share Posted September 10, 2015 I can. Hold on... I thought so! dhh3 and jkeaton 2 Quote Link to comment Share on other sites More sharing options...
dhh3 Posted September 10, 2015 Report Share Posted September 10, 2015 For radio issues, you need to wait at least 30 minutes for the radio to reset. You will not lose any of your presets. If resetting the radio does not work, call Sirius. You will need the S/N of your radio. If you are lucky enough to get someone who speaks clearly, park the car in a clear area: nothing overhead (trees, etc, or in your garage). You will have to have the car running and the radio set to Sirius. They can send a signal to reboot your radio. If this doesn't work, check the antenna. Does the radio still work in AM/FM? It is possible that the antenna lead came loose from either the radio or the antenna. There are two leads going to the antenna: one for AM/FM and one for Sirius. You will have to pull the headliner down slightly to check the connections at the antenna. Also, is the antenna intact? Did you hit anything? Quote Link to comment Share on other sites More sharing options...
WilliamB Posted June 4, 2017 Report Share Posted June 4, 2017 Hi Guys. The SAT radio on my 2015 Journey SXT locked up when my 3 month free trial with SiriusXM expired on my new vehicle. Am/Fm worked fine. We had been existing customers with the company and had our subscription ready to be updated. After a couple of hours with Sirius trying to resolve the problem we had no success. They told me to take it to the dealer. I searched the problem on the Net and found this forum and thread. So, I disconnected the battery at the point under the hood for 30 mins for the reset, reconnected the battery and VOILA! it was working again! Just had to go back through the my uconnect4.3 settings and reset some but no problems. All the radio presets stayed the same. Thanks for the suggestion. Also, pulling the fuse and replacing it was suggested but it's located up under the dash on the passenger side and I couldn't contort myself to get to it, don't fit in there I joined the forum too. OhareFred and jkeaton 2 Quote Link to comment Share on other sites More sharing options...
2late4u Posted June 4, 2017 Report Share Posted June 4, 2017 glad you got the problem fixed, kind of like a computer sometimes you just have to reboot.....Cars are getting so complicated and with some many computers and electronics in them and with more to come......sure i want a car that drives itself NOT i dont even want an electric one...... jkeaton and WilliamB 2 Quote Link to comment Share on other sites More sharing options...
2late4u Posted June 4, 2017 Report Share Posted June 4, 2017 welcome to the group..... WilliamB and jkeaton 2 Quote Link to comment Share on other sites More sharing options...
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