mgp0214 Posted September 14, 2015 Report Share Posted September 14, 2015 2011 Dodge Journey SE - Base model no NAV, small display stereo (roughly 2.5" x 3") First of all, this is my first time using a forum, if this has been asked already I'm sorry. So my problem is that when I turn the vehicle off and open the drivers door, the stereo stays on and continues to play sound through the speakers. None of the stereo controls work once the vehicle is turned off. I haven't timed it to see how long it takes to turn off, but I know it is longer than 5 minutes. I have attempted to repair it by disconnecting the battery to the vehicle for 5 minutes. That didn't fix the problem. I had it at the dealership last week and they said it need a 30 minute flash for the stereo but that didn't solve the issue either. (That repair was $70) I just dropped it off at the dealership again for this issue. Hopefully they can find out what is going on, but I was hoping that someone else has had this issue and could help me with what they did to fix the issue. On a side note: My key fob panic button hasn't worked for about 3 1/2 years now. I purchased this vehicle brand new, I have both the fobs it came with, the lock/unlock buttons work just fine. I've replaced the batteries on both fobs and it still doesn't work. I had it at the dealership about 3 years ago and they said the fob is delivering an RF signal when the panic button is pressed but something on the vehicle isn't receiving it. The service writer was supposed to contact their engineering department and get back to me... that never happened. So if anyone has had this issue please let me know what the fix was, so I could get it taken care of while the vehicle is at the dealership. Thanks, Steven dhh3 1 Quote Link to comment Share on other sites More sharing options...
redtomatoman Posted September 14, 2015 Report Share Posted September 14, 2015 While I don't have this problem, I know my stereo will play until the driver's door is opened. In addition to the stereo, I would have the service folks look at the door. Maybe the door switch is defective. Does your dome lighting work when you open the door? Have you tried opening the passenger door after shutoff, what happens then? Good Luck. Keep up posted as to how this goes. Peace. rolly, dhh3, Summer Solstice and 2 others 3 2 Quote Link to comment Share on other sites More sharing options...
silenze Posted September 14, 2015 Report Share Posted September 14, 2015 There is a setting that you can adjust the amount of time the stereo stays on. Check that out in the settings menu on the radio. dhh3 1 Quote Link to comment Share on other sites More sharing options...
Lobitz68 Posted September 14, 2015 Report Share Posted September 14, 2015 There is a setting that you can adjust the amount of time the stereo stays on. Check that out in the settings menu on the radio. Right, but it should shut off no matter what, once the door opens. I like redtomatoman's idea about a possible faulty switch in the door. jkeaton, OhareFred and dhh3 2 1 Quote Link to comment Share on other sites More sharing options...
dhh3 Posted September 14, 2015 Report Share Posted September 14, 2015 What else stays on besides the radio? When you brought it in for the panic issue and was documented while still under warranty it should be fixed for free. Not sure why you waited 3 years to address this issue. Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted September 17, 2015 Official Dodge Support Report Share Posted September 17, 2015 Any update on what the dealership said, Steven? Quote Link to comment Share on other sites More sharing options...
My Journey Posted May 14, 2018 Report Share Posted May 14, 2018 Just an update, I am having this same issue with my DJ. I had brought it to the dealership and they quoted me a $350-$400 fix. It's a faulty module in the wiring harness that causes the radio to not know if the car is running or not. The reason why it stays on for "x" amount of time is because the DJ takes "x" amount of time to completely shut off power to the vehicle even when it's turned off. I will follow up with the name of the actual issue once I get the report back from the dealership, it should be finished later this week. Unfortunately because I was unable to find any DIY fix for this I had to pay the bill, seems really expensive in my opinion. Quote Link to comment Share on other sites More sharing options...
My Journey Posted May 17, 2018 Report Share Posted May 17, 2018 Hello, I herd back from the dealer, they are saying it’s a faulty HVAC/Radio switch bank. I have never herd of this before. Maybe someone can help shed some light on what it is or where it’s located. They quoted me what I think is too expensive, I’m going to try and source the part and then do the repair myself. I attached the image from the dealer report. Quote Link to comment Share on other sites More sharing options...
OhareFred Posted May 18, 2018 Report Share Posted May 18, 2018 How much is too much? 2late4u and jkeaton 1 1 Quote Link to comment Share on other sites More sharing options...
ChrisPollard Posted May 21, 2018 Report Share Posted May 21, 2018 I had this issue with our 2012. They ended up completely replacing the stereo under warranty. It was a defect in the unit ... which of course includes all the HVAC controls too, so you can't even put an aftermarket stereo in these things. Quote Link to comment Share on other sites More sharing options...
JAWheat411 Posted May 21, 2018 Report Share Posted May 21, 2018 Just wanted to throw my 2 cents in. I have had something similar to this happen. When my phone was connected to Uconnect via Bluetooth playing audio, the radio wouldn't turn off even when the car was off. I had to toggle airplane mode to get it to turn off. Not saying this is what is happening, but something to keep an eye on. OhareFred 1 Quote Link to comment Share on other sites More sharing options...
gdos Posted December 22, 2019 Report Share Posted December 22, 2019 (edited) I'm having the same trouble with my 2013 Journey, I turn the vehicle off and open the door and everything turns off except the radio which goes into zombie mode. The radio still plays but all the display lights are off and none of the controls (volume, on/off, etc.) work. So it makes sense it's the radio, most of the radio is turning off, just not all of it. Has anyone had this repair done outside of a warranty? How much does it cost? Is it just the radio that has to be replaced or are there integrated components that make the repair costs much greater than you would expect? Edited December 22, 2019 by gdos typo Quote Link to comment Share on other sites More sharing options...
2late4u Posted December 22, 2019 Report Share Posted December 22, 2019 wel as you can see a few have had this problem but didnt bother to report back after they got it fixed.good luck and please report back how you fixed it for others that might have this happen to them Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted December 23, 2019 Official Dodge Support Report Share Posted December 23, 2019 18 hours ago, gdos said: I'm having the same trouble with my 2013 Journey, I turn the vehicle off and open the door and everything turns off except the radio which goes into zombie mode. The radio still plays but all the display lights are off and none of the controls (volume, on/off, etc.) work. So it makes sense it's the radio, most of the radio is turning off, just not all of it. Has anyone had this repair done outside of a warranty? How much does it cost? Is it just the radio that has to be replaced or are there integrated components that make the repair costs much greater than you would expect? Hi gdos, We certainly understand why this may be concerning. We kindly recommend having your dealer inspect this concern for you as they are in the best position to assist. If you do work with your dealer, we would be more than happy to provide you with additional support Rob DodgeCares Quote Link to comment Share on other sites More sharing options...
gdos Posted December 24, 2019 Report Share Posted December 24, 2019 Hi Rob, Not sure what additional support you can give me. As we both can see this has happened to other people. What I'm looking for is someone that's had it done that can tell me roughly how much it costs. The job's not going to be free, dealer or not. they have to take the dash apart to replace it and I'm guessing the radio itself will be a couple of hundred bucks. What I don't want to hear is that it's one of stupid jobs where because they replace the radio they have to replace something else like the computer and it ends up costing $2500. It's extremely unlikely the dealership is going to give me an accurate quote beforehand, not unless they've done a lot of these jobs and if it's a big price they're sure as hell not going to tell me. Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted December 24, 2019 Official Dodge Support Report Share Posted December 24, 2019 2 hours ago, gdos said: Hi Rob, Not sure what additional support you can give me. As we both can see this has happened to other people. What I'm looking for is someone that's had it done that can tell me roughly how much it costs. The job's not going to be free, dealer or not. they have to take the dash apart to replace it and I'm guessing the radio itself will be a couple of hundred bucks. What I don't want to hear is that it's one of stupid jobs where because they replace the radio they have to replace something else like the computer and it ends up costing $2500. It's extremely unlikely the dealership is going to give me an accurate quote beforehand, not unless they've done a lot of these jobs and if it's a big price they're sure as hell not going to tell me. Hi gdos, Your sentiments expressed here are certainly understandable, however as our dealers are independently owned they have the ability to set their own procedures. With this in mind, they will be in the best position to walk through the specifics of the estimate with you. I sincerely apologize that we are not able to assist further with your inquiry. Rob DodgeCares Quote Link to comment Share on other sites More sharing options...
OhareFred Posted December 24, 2019 Report Share Posted December 24, 2019 People who have done it say $1,000-$1500. Taking the dash off is easy. The radio is what costs and unless you want to give up whatever else shows up in your display, aftermarket is a no. I know with my 09 aftermarket would be fine because no heat/ac fan, etc controls show up in the display. Search upgrading the radio on this forum, you’ll see what I’m talking about. Things like this are 1: the reason I get extended warranty when I buy a car and 2:suck that the car manufacturers are eliminating the aftermarket upgrade.... Quote Link to comment Share on other sites More sharing options...
2late4u Posted December 24, 2019 Report Share Posted December 24, 2019 hate to tell you gdos but no reputable repair shop will be able how much to fix your problem till they tear into it to see what the problem is, i know you dont want to hear this so good luck on what ever you find out on how to fix it.... Quote Link to comment Share on other sites More sharing options...
gdos Posted December 26, 2019 Report Share Posted December 26, 2019 Thanks for your responses. Rob and 2late4U, I know I'm not going to get an accurate quote from either the dealer or a repair shop for this job, it's a very uncommon repair. That's why I'm here, I'm bypassing the dealership/repair shops and trying to get a ballpark idea of the cost. OhareFred, thanks for you direction, that helped a lot. I couldn't find the $1000-1500 estimate. I did find a lot like you and 2late4U have communicated on other threads (my best wishes for both of you) and that the repair looks like its contained to swapping out the radio/HVAC controls which is a single integrated unit. So if I call the dealerships parts department and ask for a new radio, add 2-3 service hours for removal/replacement of the dash I should have the repair costs. If the radio is outrageously expensive I can go to a junkers, get a radio cheap, install it myself with one of the threads describing how to reactivate the radio with the correct codes. As a Christmas present the radio has stopped going into zombie mode so I'm fine for the time being. If/when it starts happening again at least I have a plan. Thanks, Greg OhareFred 1 Quote Link to comment Share on other sites More sharing options...
2late4u Posted December 26, 2019 Report Share Posted December 26, 2019 i have read on other blogs or facebook about upgrading from a small display radio to the 8.4 screen and all the controls that goes with it, dont know if this would help solve your problem or be replacing your problem part but you might want to check into it maybee google this swap in the future og going to a junk yard and buying a complete radio set up from a salvage yard good luck and please report back on when and if you get the problem fixed for others to read.and as well have a great New Year Quote Link to comment Share on other sites More sharing options...
gdos Posted December 26, 2019 Report Share Posted December 26, 2019 by getting a radio cheap I meant a getting the proper standard DJ radio from a junker very cheap as those radios span multiple vehicle years and are absolutely no good to anyone else. I don't know how people drive down there but the way they drive up here, I'm guessing there's more than a few DJ wrecks in the yards. A Happy New Year to you as well. Quote Link to comment Share on other sites More sharing options...
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