iharker Posted July 6, 2016 Report Share Posted July 6, 2016 Hi, I just bought a 2011 Journey R/T. Drove it for a week until I found a puddle of power steering fluid in the driveway. It has spent the last week in the shop because my mechanic can't order parts except from Mopar, in Portland. I am in Vancouver, Canada and am blown away that parts like PS pump, rack & pinion and hoses aren't available locally. Is this common for these vehicles? I am starting to doubt my mechanic. It isn't the first time one of my vehicles has been in for over a week due to parts ordering. Also, he says these Journeys are notorious for power steering pump/R&P issues just under 60,000 miles. Any experience on this? Quote Link to comment Share on other sites More sharing options...
jkeaton Posted July 6, 2016 Report Share Posted July 6, 2016 Moved to the correct section. Welcome to the forum. A quick internet search for 2011 Dodge Journey power steering pump brings up several sites that sell them (U.S. of course). Only issue I know of is the hoses leaking in colder climate cars. There is a recall out for this. 2late4u and dhh3 2 Quote Link to comment Share on other sites More sharing options...
iharker Posted July 6, 2016 Author Report Share Posted July 6, 2016 Thanks. I had the recall taken care of the first week I had the car. Then this issue happened a few days later. So far it has been a rough go. I have asked my brother in law who runs a parts distribution company in a different part of Canada if they typically carry these parts. Waiting to hear back. Think it might be time for a new mechanic. dhh3 1 Quote Link to comment Share on other sites More sharing options...
Potlicquor Posted July 6, 2016 Report Share Posted July 6, 2016 ... if I'm reading this right you must have an independent vehicle mechanic and not associated with a nearby Dodge dealership, anyway my point is can your mechanic get the part from a nearby Dodge dealership who probably carries the part in stock there so you can drive your DJ sooner? dhh3 and jkeaton 2 Quote Link to comment Share on other sites More sharing options...
Dusty256 Posted July 6, 2016 Report Share Posted July 6, 2016 (edited) complete rack and piñon is available from rockauto also the pump and hoses ... see for your self rockauto.com ... input your male and model and you see under stearing all the parts you need. http://www.rockauto.com/m/mobilecatalog.php Edited July 6, 2016 by Dusty256 2late4u and jkeaton 2 Quote Link to comment Share on other sites More sharing options...
iharker Posted July 6, 2016 Author Report Share Posted July 6, 2016 ... if I'm reading this right you must have an independent vehicle mechanic and not associated with a nearby Dodge dealership, anyway my point is can your mechanic get the part from a nearby Dodge dealership who probably carries the part in stock there so you can drive your DJ sooner? Yes, independent mechanic. But the mechanic claims that none of the Dodge dealerships in the greater Vancouver area (2.6 million people) have this part, that it needs to be ordered from the US. Update: My brother in law (mentioned) says they have these parts available. Not necessary to go through Dodge. Is it standard for independent mechanics to go through Dodge and not other auto parts suppliers? At this point we are just waiting on a hose, until Friday. dhh3 and Potlicquor 2 Quote Link to comment Share on other sites More sharing options...
silenze Posted July 7, 2016 Report Share Posted July 7, 2016 Independent mechanics usually use dealer parts as a last resort. They wont get a big discount like at the local parts store jkeaton, 2late4u and dhh3 3 Quote Link to comment Share on other sites More sharing options...
bramfrank Posted July 7, 2016 Report Share Posted July 7, 2016 What did the local FCA dealer have to say? The recall is brand new and a failure within a week of replacing the cooler and hoses is, to my mind very 'coincidental'. I don't recall seeing any posts here or in the Facebook pages about failures of this type either. dhh3 1 Quote Link to comment Share on other sites More sharing options...
dhh3 Posted July 7, 2016 Report Share Posted July 7, 2016 Beware of auto store parts. Autozone sells cheap Chinese junk knockoffs. Quote Link to comment Share on other sites More sharing options...
iharker Posted July 7, 2016 Author Report Share Posted July 7, 2016 What did the local FCA dealer have to say? The recall is brand new and a failure within a week of replacing the cooler and hoses is, to my mind very 'coincidental'. I don't recall seeing any posts here or in the Facebook pages about failures of this type either. I had the dealership do the recall when they were installing my hitch wiring. I asked my independent mechanic if it was related to the work the dealership did and he said that it was more likely coincidental. But who knows who I can trust? Luckily the guy I bought it off caught wind of it (through my brother in law). As he rebuilds insurance write-offs, and this was one of his rebuilds, he felt bad for not catching that and is offering to pay for parts. So it still kind of sucks, but only half as bad. dhh3 1 Quote Link to comment Share on other sites More sharing options...
iharker Posted July 7, 2016 Author Report Share Posted July 7, 2016 Beware of auto store parts. Autozone sells cheap Chinese junk knockoffs. So in your opinion, a shop only going through dealers for parts might be a legitimate policy? dhh3 1 Quote Link to comment Share on other sites More sharing options...
dhh3 Posted July 7, 2016 Report Share Posted July 7, 2016 Yes. Because one would be assured of getting genuine parts, and the installer could stand behind his work. Quote Link to comment Share on other sites More sharing options...
jkeaton Posted July 7, 2016 Report Share Posted July 7, 2016 I've never had issue with autozone, advance auto or o'reillys parts and I've used them extensively over the years. Quote Link to comment Share on other sites More sharing options...
dhh3 Posted July 7, 2016 Report Share Posted July 7, 2016 Everyone has a right to his/her own opinion. I only buy from my Dealer. No issues. jkeaton 1 Quote Link to comment Share on other sites More sharing options...
jkeaton Posted July 7, 2016 Report Share Posted July 7, 2016 dhh3, on 07 Jul 2016 - 2:18 PM, said:Everyone has a right to his/her own opinion. I only buy from my Dealer. No issues. No argument. I could say the same thing about some cheap dealer parts as well that fail prematurely. Like the brake rotors on our first Journey.... dhh3 1 Quote Link to comment Share on other sites More sharing options...
Journey_SeXT Posted July 8, 2016 Report Share Posted July 8, 2016 Rock Auto has always been a great option for me as most parts I need they offer both genuine and aftermarket. dhh3 1 Quote Link to comment Share on other sites More sharing options...
Dusty256 Posted July 8, 2016 Report Share Posted July 8, 2016 Rock Auto has always been a great option for me as most parts I need they offer both genuine and aftermarket. I also find them to half the price most other places offer. fast shipping and quality parts. you can also buy the cheaper get by till you sell it parts too but they do sell high quality stuff at a fair price dhh3 and jkeaton 2 Quote Link to comment Share on other sites More sharing options...
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